KB Home Reviews in Jacksonville St. Augustine, FL

Get everything done before the settlement

About a 12 month process, supposed to be 10. Lots of items not complete upon close, some still not corrected. Supposed to have a 30 day follow up, but have not heard from anyone

Our experience with KB Homes has been bad. As new homeowner you come in with an expectation to later be disappointed. If you are looking for quality, this should not be your first option.

Not a bad experience but still have multiple unresolved issues 2 months after move-in.

The best part of this process was the mortgage lenders, Derek specifically and Andrea staying on top of things. I definitely think the workmanship and quality of products are poor for the price paid. I understand the market, but it all seems rushed and put together with little care from the builders and contractors chosen.

I want buyers to be very careful when you buying houses with this company, what you see in the models is not what your actually gonna to get if your not paying close attention. So, please pay attention to what house your getting and ask questions!!

Some of the issues that we have discussed hasn’t been resolved in the way that it should.

The house was rushed at the end, and a lot of things should have been done a lot better. Interior walls have very little strength and the flooring trim work is terrible. the lawn was done poorly and has to be redone.

Been here for almost 2 months and still don’t have my fence up because HOA won’t get back to me. I’m honestly super disappointed with KBHS for not answering quickly. I have my back fence and side fence with the hoa and both are on my property. Been trying to get this figured out so I can get my fence up

Customer service after my move in was bad and i would suggest the team at least to respond if customer is calling. Dry wall after fixing my bathroom pan is left for more than 20 days during the period of Thanksgiving. I have called customer service but no response yet.

They had so many re-work to be done.. many mistake. some work are not done professionally... expensive with less choices

House was not ready at closing. Stated things would be handled shortly after. Now over a month still having unresolved issues including neighborhood infrastructure still not ready. Yard grading is terrible. Landscaping installed half dead. Was made to close way to fast and early. House should of been completed before closing

The home buying as far as the loan and sales were ok. The quality of the workmanship on the home is subpar. No quality control. The vendors used needs to be held more accountable for their sloppy workmanship. Still awaiting response for my squeaking floors. Placed a workorder several weeks ago and no one has responded.

It took 15 months to build our home start to finish and it wasn’t even fully completed when we were pressured to close at the end of April 2023 so corporate could meet their goals, and we are now facing ongoing repairs and issues with the craftsmanship inside the home. KB REALLY REALLY REALLY needs to pay better workers to come in and build the homes. You guys would save so much money in the long run. Stop thinking so short-term with your costs and just think what a glowing review we’d have left you if your craftsmanship would’ve been better. Also, if the home would’ve actually been completed in a timely fashion instead of thrown together at the last minute so you could make your closing goal for the month. We love our homesite and community, and the repairs will be completed in time, but we just wish KB would care more about the homes they are building. Get rid of your cheap labor and pay your people better so you get better quality workers in your homes. Foreign workers or not, don’t scrape the bottom of the barrel to save a buck, you’re now going to pay for it on the back end anyway. Not smart business, and not at all good for customer service. Your Superintendent Grant and Project Manager Justin have been awesome and responsive to our concerns, but they can’t fix shoddy craftsmanship because they can’t watch every homesite daily to catch the bad work. STOP SACRIFICING QUALITY TO SAVE A BUCK. It’ll be what I tell anyone who asks me if they should consider KB Homes; they sacrifice quality to make money. Build with them at your own risk. ... More

Well............from the time we signed purchase agreement to move in, in between that period it was ok, it's when the walk through came up...I will stop right here because there is not enough space to leave a review for that. Overall, we are not happy to say the least.

KB home doesn’t have a good customer service, they don’t solve your problems at all after you close your house. So, is a Poot service.

I feel that for the price paid for the home, the quality should have been better. I continue to find things , that's not well put together.

I have reached out on multiple times to the superintendent, Luke, with no response.

The people were great, but the construction was not. I can tell their homes are quick construction builds with many mistakes throughout, and the community is not done (shutters are missing paint, dents in the gutters, paint missing on buildings, etc.). I have submitted numerous requested for repairs and haven't gotten many follow-ups.

It would be great if could stay a week or two to check over everything before signing. So you can see what need to be fixed or more attention received

Quick to build, quick to move on.

My experience was very bad since the closing was delayed three times without prior notice. When they delivered the house, it had many unfinished things and some poorly done. Communication was very difficult and it wasn't because of the language, as they once told me, but rather because one called and they didn't answer the phone or emails.

Extremely disappointed when I moved into the property. There were so many deficiencies with this new construction. It is evident there was no quality oversight provided. Some of the following deficiencies include the windows not properly aligned, several areas needed a new coat of paint, missing door hinge, missing seal strip on the front door and garage entry door, missing sliding door screen, access to the attic was not leveled and painted, dry wall issues, leftover flooring was scattered in the garage, dead mosquitoes on window ledges, rust in the tub area due to old screws, white cement or caulking bits were on the tub, very dirty sliding door track. Just recently, the irrigation in the back pounded on the back glass sliding door making a loud noise very early in the morning. There is currently a temporary fix and not sure when it will be permanently fixed. Also, just discovered and reported a water leak in the garage to Luke yesterday. In addition, thought dual paned windows would be a standard but it is very apparent they are not nor are the walls condo specs. This feels more like an apartment instead of a townhome. One positive comment is Luke and Gunner's quick responsiveness. They are very professional and make every effort to try and resolve issues as quickly as possible. This should not be a reflection on ther performance on trying to resolve these issues. I realize KB is using contractors and laborers that do not work directly for KB but the builder should take accountability for not putting in appropriate and necessary quality oversight in place. The property in itself is far below expectations. If I had known these were issues I would be dealing with a brand new KB townhome, I definitely would not have made the purchase. ... More

Our house was 2-3 months delayed due to 1 person. Our lawn is the worst lawn I have ever seen due to a bad quality sod product and install. KB Home seems to think the problem will go away on it's own and are sitting on their hands.

Do your research first, get a realtor lawyer to review your contract and offers, visit your construction site every week, stay on top of construction.