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KB Home Reviews in Jacksonville St. Augustine, FL

What Jacksonville St. Augustine Homeowners Have to Say About KB Home.

Read all 561 verified reviews from homeowners that built a new home with KB Home in the Jacksonville St. Augustine area. Jacksonville St. Augustine homeowners have rated KB Home an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.2 out of 5 stars in Jacksonville-St. Augustine Area

561 Reviews in Jacksonville-St. Augustine Area

Ratings by Category

Overall 4.2

Quality 4

Trustworthiness 4.2

Value 4.2

Responsiveness 4

KB Home in Jacksonville-St. Augustine Area

View Homes

Customer Reviews

I love my home but I've had issues

  • Anonymous
  • Verified HomeBuyer
  • February 18, 2020
  • Jacksonville, FL

We have had issues with flooring, a crack in the ceiling in the master bedroom, and the exterior paint. These concerns were addressed promptly but after a month repairs have not been made.

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Not impressed

  • Alexa C.
  • Verified HomeBuyer
  • January 17, 2019
  • Jacksonville, FL

Home wasn’t even finished when we closed (rushed to make their nov. 30th deadline) paint quality is terrible it’s comes off with the slightest scrape, closed almost 2 months ago and still don’t have a screen door, asked for a fence quote 3 times and never got one. And home was filthy after closing, had to ask for it to be cleaned. After talking to neighbors it seems like we’ve all had this same experience so it’s not a 1 time fluke.

KB Home responded:
Hi, Alexa, We're sorry for any frustration with your home and materials. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. -- Lynn

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

Pass the buck

  • Tyler B.
  • Verified HomeBuyer
  • January 18, 2023
  • Jacksonville, FL

There is no ownership of the contractors hired to build the homes. When I call to complain because my “NEW” home is having issues. I continuously hear “that’s the contractors fault”. The way I see it, if KB hires the contractor to do the job they should be checking over the work and making sure it’s up to the standard that KB is claiming.

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Shocked

  • Janay L.
  • Verified HomeBuyer
  • January 11, 2023
  • Jacksonville, FL

I was surprise that I had so many issues after closing on my KB home. I bought my house contrary to my realtor, telling me not to buy through KB homes. I hope they will use better materials in the future, and provide more for their home owners.

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

I have pending issues with my home since I bought it. No response to emails.

  • Kathleen B.
  • Verified HomeBuyer
  • December 01, 2022
  • Jacksonville, FL

Make sure your home is perfect before you move in. Getting items fixed after is difficult

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

KB Home - Sales staff great.

  • Suzanne F.
  • Verified HomeBuyer
  • August 28, 2022
  • Jacksonville, FL

Sales staff great. Quality of the materials, construction and install HORRIBLE.

Total Score 3


Quality 1

Trustworthiness 3

Value 2

Responsiveness 3

KB Home - There were a lot of false promises and even til this day I cannot

  • Anonymous
  • Verified HomeBuyer
  • July 26, 2022
  • Jacksonville, FL

There were a lot of false promises and even til this day I cannot get issues resolved

Total Score 3


Quality 4

Trustworthiness 2

Value 2

Responsiveness 1

NA

  • Kelvin B.
  • Verified HomeBuyer
  • May 25, 2022
  • Jacksonville, FL

I was pleased with the salesman and how he handled things.

Total Score 3


Quality 2

Trustworthiness 2

Value 4

Responsiveness 1

Dream sold

  • Amado G.
  • Verified HomeBuyer
  • February 15, 2022
  • Jacksonville, FL

It was our dream to have a home and at the beginning our experience was pleasant. However, we can’t believe it’s just COVID that has made our experience decline so drastically. If we would have waited to have our home just right we would still be living out of motels and friends homes. We have reached out to warranty multiple times and have had no response. Great reviews are wanted but not warranted.

Total Score 3


Quality 2

Trustworthiness 2

Value 4

Responsiveness 1

KB Home - Still waiting on drawer for guest bath.

  • Mary K.
  • Verified HomeBuyer
  • May 11, 2021
  • Jacksonville, FL

Still waiting on drawer for guest bath. Move date 3/19/2021 2 months still waiting

Total Score 3


Quality 3

Trustworthiness 1

Value 3

Responsiveness 2

Average Home and Builder

  • Anonymous
  • Verified HomeBuyer
  • September 30, 2019
  • Jacksonville, FL

KBHome will build you a decent home quickly. Everything was completed to plan and order, albeit with slightly unacceptable workmanship and small issues. They are extremely slow to resolve issues after closing (if they resolve them at all) so I do recommend you set yourself up for success by not closing until all major things are fixed. I say major things because there will always be small issues with any home builder and thats acceptable. Price is expensive but they give you a lot of options. For the price, however, I would've expected at least a minimum amount of attention to detail. ...

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Rushed experience, lacking customer-first mindset.

  • Adriana O.
  • Verified HomeBuyer
  • May 16, 2023
  • Jacksonville, FL

For anyone looking to purchase a KBHome, buyer beware that you are about to embark on a rushed, confusing, and pressured experience. Before the purchase of our home and for an extremely short period thereafter, the responsiveness and ability to make promises made to assist, carry out requests, and fix issues were satisfactory. However, the follow-through on promises and communication regarding the status of issues have been extremely frustrating. It is clear that is important through the rushed purchase process that the company places utmost priority in getting a customer through to the ...

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Smh

  • Anonymous
  • Verified HomeBuyer
  • September 21, 2022
  • Jacksonville, FL

The experience was much better in the very beginning. I had to close without the home being completely finished. Almost 2 months later & I’m still told things are on back order. I have to reach out several times to get responses to issues. This is a very large purchase. But there are so many things that still need to be addressed

Total Score 3


Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Landscaping was poor quality sod installation

  • Anonymous
  • Verified HomeBuyer
  • June 16, 2022
  • Jacksonville, FL

This company has made promises with very slow progress in delivery. I am experiencing water retention against the foundation of my home. The rain water last for days. I have been requesting a drain installation however months later after closing in April now June no French drain just leave with standing water.

Total Score 3


Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

PUNCH LIST

  • Carly O.
  • Verified HomeBuyer
  • August 11, 2023
  • Jacksonville, FL

A month before closing we saw issues with the home that needed to be fixed, in order to delay the closing we inquired prior to the walk through. They said all issues would be addressed the same week and closing and be resolved quickly before closing. I closed on 23 June and it is now 11 August and I still have several items from my initial walkthrough that should have been fixed.

Total Score 3


Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

Craftsmanship of the home is below average.

  • David M.
  • Verified HomeBuyer
  • May 10, 2023
  • Jacksonville, FL

The craftsmanship of the home we bought was not very good. We hope to have all the issues fixed during the home warranty period.

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

KB Home - I’m not sure if I should feel manipulated, lied to or if I just

  • Desmond H.
  • Verified HomeBuyer
  • August 23, 2022
  • Jacksonville, FL

I’m not sure if I should feel manipulated, lied to or if I just have to be even more patient. I was told there would be consistent communication, however I don’t get any calls back or returned text messages. I was told that I would be given a gift if I gave a positive review, which I did and still have not received it nor the actual things I’ve paid for. At this point I’m just wondering can I call the vendors myself to get things done because no one else is. This is extremely disappointing.

Total Score 3


Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Closed two months ago and still can’t use my shower

  • John D.
  • Verified HomeBuyer
  • April 22, 2021
  • Saint Augustine, FL

Still waiting for things they promised and home isn’t done. Closed two months ago...

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

No thanks

  • Kevin M.
  • Verified HomeBuyer
  • December 05, 2023
  • St Johns, FL

Paint all over the floors and kitchen appliances that we now have to remove. Not happy at all.

Total Score 3


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Not very happy with KB Home

  • John D.
  • Verified HomeBuyer
  • December 06, 2022
  • Jacksonville, FL

We have been in the house for almost two months and the 10-day list we reviewed with the Superintendent and then Cust Service Mgr and now we must submit to KB Warranty dept. We have primary shower not complete, no shelves in linen closet, missing 5 window screens, drywall cuts and holes to be repaired, water leak in the pantry and drywall removed by the plumbing company needs to be repaired, missing trim, debris under the carpet that was not swept before laying upstairs, damaged hardy board siding and the list goes on. All these very obvious issues and the Superintendent did his walk thru ...

Total Score 3


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Materials are cheap

  • Josean C.
  • Verified HomeBuyer
  • August 22, 2022
  • Jacksonville, FL

The materials used to build this property are cheap and very poor quality. The work was done really bad. 2 months later still waiting on repair for things that were broken or incomplete. If they tell you that they will take care of you and not leave you hanging, don’t believe it. They will make you feel like you are asking for a favor, but you are really asking to do their job and give you what you paid for. I will not recommend, We are very dissatisfied and disappointed with the house we received.

Total Score 3


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Not enough management overseeing construction.

  • Sergey M.
  • Verified HomeBuyer
  • September 10, 2019
  • Jacksonville, FL

Not enough management overseeing construction. Everything is rushed and no one is professional. Do not follow up like promised. Very poor quality of workmanship & material.

Total Score 3


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

I still have issues with my home.

  • Larry H.
  • Verified HomeBuyer
  • January 05, 2021
  • Jacksonville, FL

I would like for the contractor to come finish my house

KB Home responded:
Hi, Larry, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes. -Nick

Total Score 2


Quality 3

Trustworthiness 3

Value 4

Responsiveness 1

Didn’t meet my expectations

  • Claudia D.
  • Verified HomeBuyer
  • October 21, 2023
  • Jacksonville, FL

I did my closing on August (two months ago) and I’m starting to have issues with the home pertaining to roofing, walls tearing out and breaking, squeaking floors on the second floor, loose toilets. Definitely not satisfied with KB Home, they rushed at the end to closing and for this reason I will not recommend this home builder. Comparing with other home builder that I’ve seen, KB have lower construction standards by far.

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 4

Unfinished home

  • Daniel T.
  • Verified HomeBuyer
  • June 07, 2023
  • Jacksonville, FL

We closed on the home April 20 and I let the builder know that they had 3 weeks to fix the already existing issues until my family moved in on May 12. When we showed up to the house 3 weeks later the house was unfinished. The same issues were still not completed. The house wasn't even cleaned and ready for us to live in it. There are items that we paid for that aren't installed on the house and vice a versa.

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 3