KB Home Reviews in Jacksonville St. Augustine, FL

What Jacksonville St. Augustine Homeowners Have to Say About KB Home.

Read all 477 verified reviews from homeowners that built a new home with KB Home in the Jacksonville St. Augustine area. Jacksonville St. Augustine homeowners have rated KB Home an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.2 out of 5 stars in Jacksonville-St. Augustine Area

477 Reviews in Jacksonville-St. Augustine Area

Star Rating Breakdown

Ratings by Category

Overall 4.2

Quality 4

Trustworthiness 4.1

Value 4.2

Responsiveness 4

KB Home in Jacksonville-St. Augustine Area

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Customer Reviews

KB Home - Worse experience ever, never again with kB home

Juliet A.
Verified HomeBuyer
December 08, 2020
Jacksonville, FL

Worse experience ever, never again with kB home

KB Home responded:
Hi, Juliet, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Nick

Total Score 1

Quality 4

Trustworthiness 1

Value 1

Responsiveness 1

Terrible quality control / worse customer service

Anonymous
Verified HomeBuyer
June 24, 2020
St Augustine, FL

Quality control was non-existent. Very frustrating when promises are made to fix issues and appointments are repeatedly blown off and go unresolved. KB has no regard for integrity or quality. Refuse to display my name to avoid repercussions. Try any other builder

KB Home responded:
Hello, I’m very sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Brian

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

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