KB Home Reviews in Jacksonville St. Augustine, FL
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What Jacksonville St. Augustine Homeowners Have to Say About KB Home.
Read all 561 verified reviews from homeowners that built a new home with KB Home in the Jacksonville St. Augustine area. Jacksonville St. Augustine homeowners have rated KB Home an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
KB Home in Jacksonville-St. Augustine Area
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Customer Reviews
KB Home - This was my first experience buying a home and it was ruined.
- Anonymous
- Verified HomeBuyer
- February 01, 2022
- Green Cove Springs, FL
This was my first experience buying a home and it was ruined. I never got the wow excitement experience because everywhere I looked there was something wrong. Careless things like holes in brand new wall and paint on things that should not have paint on them. The worse issue of all was the worker ate in the unfinished home and left behind a mess a 1 year old child would leave. Additionally, they tried to force me to close on an unfinished home. Twice I went to closing and the bright orange stain from food was still there. In my opinion they stall and take to long fixing things from careless ...
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
KB Home - Justan made promises to get what he wanted ( a good review) and
- Rebecca N.
- Verified HomeBuyer
- December 22, 2020
- Jacksonville, FL
Justan made promises to get what he wanted ( a good review) and then never did anything, never heard from him since.
KB Home responded:
Hi Rebecca, I’m very sorry for any frustration with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -James
Total Score 2
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
First time home buyers beware!!!
- Lewis W.
- Verified HomeBuyer
- April 05, 2023
- Jacksonville, FL
First, I was placed on the waiting list to purchase a home in January of 2022. My name finally came up to purchase a home around March 20th 22. I placed the down payment and the salesperson said my pre-qualification letter and and closing disclosure to me. My realtor and myself, went off on those numbers and planned for the home for several months. A month later, my salesperson from KB sent me a message that he had to apologize for sending me the wrong figures and home information for over a month. Wow. He informed me that my closing figures would be twice as much now with the new figures. I ...
Total Score 1
Quality 3
Trustworthiness 2
Value 3
Responsiveness 3
Do not buy with KB Home, very poor response to issues
- Anonymous
- Verified HomeBuyer
- January 29, 2023
- Jacksonville, FL
We bought our first home with KB Home. There are pending items to complete but they requested us to close the property and mentioned that they would complete the pending items with in 2-3 weeks of home closure. We almost completed 2+ months and still they did not address the pending items and every day follow-up got a big headache. My recommendation to everyone not to go and close the home without trusting them. Just close the property once everything is addresses.
Total Score 1
Quality 4
Trustworthiness 2
Value 3
Responsiveness 1
Not very good
- Richard B.
- Verified HomeBuyer
- August 09, 2022
- Jacksonville, FL
I will never build with KB homes again The supervisor was fantastic. but that’s the only highlight of the whole experience….
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 5
A Nightmare Experience with KB Homes: Poor Quality Work and Communication Nightmares
- Erica Rosalie W.
- Verified HomeBuyer
- June 03, 2023
- Jacksonville, FL
I recently had the unfortunate experience of purchasing a home from KB Homes, and I must say it has been an absolute nightmare. From the moment we signed the contract, it became apparent that quality work and effective communication were not priorities for this company. First and foremost, the construction quality of the house was abysmal. It seemed as though corners were cut at every turn, resulting in a litany of issues. The paint job was uneven and sloppy, with visible streaks and blotches on the walls. The flooring was installed poorly, with several tiles already cracked at closing. ...
Total Score 1
Quality 1
Trustworthiness 3
Value 1
Responsiveness 3
Robbed of a great home buying experience.
- Anonymous
- Verified HomeBuyer
- January 17, 2023
- Jacksonville, FL
Through the entire process there was little to no communication unless it was Us reaching out to the Builders of this company. Only time any communication was reciprocated to us is when they needed something, KB really made the experience worse instead of insuring the customer had a wonderful stress free time. We were Hounded and pushed to close when the house was not even complete! Once we conducted our walk through the quality of work was incredibly poor. Foundation was NOT level therefore the flooring was wavy and hollow in certain areas, paint on almost every outlet, un even wall ...
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 2
In hurry to close stuff did not get done. Still waiting to fix what was promised to be fixed.
- Herbert B.
- Verified HomeBuyer
- February 15, 2022
- Jacksonville, FL
Don't close till all issues are resolved
Total Score 1
Quality 1
Trustworthiness 2
Value 3
Responsiveness 1
Biggest regret and a complete nightmare with KB
- James M.
- Verified HomeBuyer
- July 09, 2021
- St Johns, FL
I am an Army Veteran and have been saving up for years to make a down payment on this house so I could move back to my hometown. Me and my girlfriend were very excited for our first home together. It didn’t take long for our excitement to turn into disgust. On the day of closing, many things throughout the house were unfinished or VERY poorly put together. The house was filthy and there was still construction waste/debris in the yard and garage. The sod that they put in was already half dead because it had been sitting on pallets for over a week, and after it was laid (around April 23rd) it ...
KB Home responded:
Hello, James, we appreciate your feedback on your experience, and we will be sure to share your comments with KB Home division management. -Nick
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
KB Home - Worse experience ever, never again with kB home
- Juliet A.
- Verified HomeBuyer
- December 08, 2020
- Jacksonville, FL
Worse experience ever, never again with kB home
KB Home responded:
Hi, Juliet, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Nick
Total Score 1
Quality 4
Trustworthiness 1
Value 1
Responsiveness 1
Terrible quality control / worse customer service
- Anonymous
- Verified HomeBuyer
- June 24, 2020
- St Augustine, FL
Quality control was non-existent. Very frustrating when promises are made to fix issues and appointments are repeatedly blown off and go unresolved. KB has no regard for integrity or quality. Refuse to display my name to avoid repercussions. Try any other builder
KB Home responded:
Hello, I’m very sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Brian
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Frustrating experience
- Nyckie C.
- Verified HomeBuyer
- July 19, 2022
- Green Cove Springs, FL
Construction workmanship quality is lacking, lots of corners cut, follow up and fixes from construction supervisor is almost nonexistent. The promises for all hands on deck to fix a multitude of issues was not delivered.
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
KB Home - very bad services waiting for 2 months and still waiting.
- Jair V.
- Verified HomeBuyer
- April 19, 2022
- Jacksonville, FL
very bad services waiting for 2 months and still waiting. very unprofessional staff, I do not recommend KB. I regret buying the house with KB
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
THE WORST EVER
- Keith L.
- Verified HomeBuyer
- August 17, 2023
- Jacksonville, FL
Total and complete disappointment. I would never recommend KB homes to anyone I know. If I could give a zero as a score, I would.
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Not a good experience, I would think twice before buying with KB Home.
- Ryan S.
- Verified HomeBuyer
- June 05, 2023
- Jacksonville, FL
This process of building with KB was a bit of a cluster… there seemed to be lack of communication between Sales, Design and Construction throughout the entire process. I signed my contract in March 2022, and the build didn’t start until July. Michelle M. was my sales counselor, and she was great.. and did her best to keep things moving forward…. The first problems started with the design studio… Lydia was my design consultant, and there seemed to have been a disconnect with what was a design item versus a structural item … She really didn’t have any idea what was going on.. no to ...
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
KB COPPER RIDGE PROJECT MGR GRANT
- Jean Dalia M.
- Verified HomeBuyer
- June 02, 2023
- Jacksonville, FL
Throughout the process he never addressed my concerns . Always said yes that will be fixed and never followed through. After I closed I came to my home with NO A/C AND THERMOSTAT! . He disappeared and I had no key to my home , there were no knobs on all the doors and he glued a damaged door on my kitchen island and damaged the island!, no weather stripping in the entrance door, SMOKE ALARM WAS TURNED OFF AT THE BREAKER BOX TO PREVENT THE CHERPING IN THE FOYER, missing doors in room # 1 & 2 , No dry wall on the vent box and the vent not working properly, no coach lights, Garage door ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Closing
- Anonymous
- Verified HomeBuyer
- April 18, 2023
- Jacksonville, FL
I closed Feb 28,2023, I did not move physically till April 17, and my water bill is $300. The house is not yet 100 % completed till today April 18,2023. Windows and door screens are not yet installed, laundry room is only 90% completed, garage entry door knob was installed backward , lights outside and front door are wrong in accordance with the upgrades, garage door is still dirty, numerous of over painted edges. Its over price. They forced us to close even its not ready, not even close to the promise of the term”RTM” ready to move. Floors are dirty.
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
First Time Homebuyer Nightmare
- Vincent M.
- Verified HomeBuyer
- April 13, 2023
- St Johns, FL
KB homes was our 1st single family home purchase. We went threw 3 superintendents which was a nightmare many sleepless nights. If you’re looking for detail work you will not find it at KB homes. Superintendents so over booked and worked dealing with you as a homebuyer is like walking into a busy restaurant on a Friday night with poor costumer service. The main guy over all the construction sites that’s worked like 25 years for KB homes is true to his word and will make things right. He is a family man and is kind to help threw hurdles.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Worst Builder i have worked with in the last 3 years
- Anonymous
- Verified HomeBuyer
- January 18, 2023
- St Johns, FL
I have horrible experience with KB, very slow haven't met any of the timelines they have provided, you will not get answer to your questions, bad quality in most parts and this happens primarily due to time constraints to close. Never ever getting a home through KB Homes
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Very very poor experience from premium builder
- Prasad G.
- Verified HomeBuyer
- January 17, 2023
- St Johns, FL
I got home with ceiling fan, the backdoor sliding door was dented. The response from KBhome was super slow. I had to escalate it to corporate office to find the supervisor information and even after that I had to make multiple calls to get a response. Finally they responded but getting the work done is super slow. Also KB home in their base mode (price they put on the website) is a bare bones house. E.g they don't even give handle to door, garage door opener, LED lights as default. These are we need to take as upgrade.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Totally the worse home purchase I’ve experienced.
- Daniel M.
- Verified HomeBuyer
- November 22, 2022
- Jacksonville, FL
Outlets installed crooked. Garage cement 5 feet long cracks. Doors don’t lock properly. Window shutters weren’t installed until 3 weeks after we moved in. A motion sensor flood light that I paid for was replaced with a wall switch to turn on, not what I paid for. Just less than adequate overall workmanship.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Stay away, awful experience, inferior construction problems
- Jennifer A.
- Verified HomeBuyer
- August 02, 2024
- Saint Augustine, FL
Sold me a lot then built guest parking on part of my property. Awaiting what they are going to do, otherwise need to take legal counsel. Didn’t even have on the lot map they were adding guest parking near my home. Who wants strangers coming and going outside their doorstep? Contractors constantly over due to faulty and incomplete construction. All promises things would be fixed. Still dealing with humidity problems, AC problems, plumbing problems, electrical problems. No one cares. Never ends. Already contacted a realtor to sell my home but KB dropped sales pricing and offering better ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrible
- Lauren G.
- Verified HomeBuyer
- July 15, 2024
- Saint Augustine, FL
This is a waste of my time. I wish I could take back the 5 star review regarding our supervisor Stacy. I have nothing positive to say here.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrible, bad, poor communication, terrible
- Anonymous
- Verified HomeBuyer
- July 20, 2023
- Jacksonville, FL
KB home is terrible, I regret buying my first home with them, and everything in the house is broken and not properly put together. They’re management team sucks and all they do is bluff and talk and don’t get the work done when things need to get fixed. I am grateful to be a homeowner but I wish it wasn’t KB. I would rather go to dr Horton, yet they wanna complain their customers aren’t satisfied and get upset that we’re upset with them, I feel like I brought a 50 year old house because of they built everything in and out the house but complain when I say things are not done.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Not a good experience. I requested 100% completion prior to signing. The day came, I was assure that everything would be done. It is now nearly 2 months post closing and the issues are still there. I intent to contact the corporate office about this.
- Angelique A.
- Verified HomeBuyer
- June 16, 2023
- Jacksonville, FL
The finance team was great. Very responsive and never did they my address my questions or concerns. The builder, however, has not been trustworthy. The first superintendent behaved as if I was irrational in expecting him to properly fix issues. The second superintendent dropped the ball and is now attempting to schedule contractors to come out. All the while I have to request time off from work to address issues that were identified and assured would be fixed prior to closing. I am incredibly disappointed and appalled at some of the requests made. I held my end of the bargain. I hope ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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