KB Home Reviews in Jacksonville St. Augustine, FL

What Jacksonville St. Augustine Homeowners Have to Say About KB Home.

Read all 603 verified reviews from homeowners that built a new home with KB Home in the Jacksonville St. Augustine area. Jacksonville St. Augustine homeowners have rated KB Home an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.3 out of 5 stars in Jacksonville-St. Augustine Area

603 Reviews in Jacksonville-St. Augustine Area

Star Rating Breakdown

Ratings by Category

Overall 4.3

Quality 4.1

Trustworthiness 4.2

Responsiveness 4.1

KB Home in Jacksonville-St. Augustine Area

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Customer Reviews

Not impressed

Alexa C.
Verified HomeBuyer
January 17, 2019
Jacksonville, FL

Home wasn’t even finished when we closed (rushed to make their nov. 30th deadline) paint quality is terrible it’s comes off with the slightest scrape, closed almost 2 months ago and still don’t have a screen door, asked for a fence quote 3 times and never got one. And home was filthy after closing, had to ask for it to be cleaned. After talking to neighbors it seems like we’ve all had this same experience so it’s not a 1 time fluke.

KB Home responded:
Hi, Alexa, We're sorry for any frustration with your home and materials. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. -- Lynn

Total Score 3

Quality 2

Trustworthiness 2

Responsiveness 3

You do have people that care!

Debra H.
Verified HomeBuyer
January 08, 2019
St Johns, FL

Be sure and hire an inspector before signing.

KB Home responded:
Hello, Debra, thank you for your comments. If you have any questions about your home, please feel free to let us know at CustomerRelations@kbhome.com. We're happy to help. Enjoy your home. -- Lynn

Total Score 4

Quality 4

Trustworthiness 5

Responsiveness 5

Overall great experience

Maria M.
Verified HomeBuyer
December 20, 2018
Jacksonville, FL

I’d highly recommend KB Home! Great customer service and the buying process went smooth from start to finish. Very happy with my new home.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

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