KB Home Reviews in Lakeland Winter Haven, FL

Great company and responsiveness. Good craftsmanship.

There have been unresolved quality issues with the master bathroom since we moved when the house was inspected. Today after almost 1 month and a half living in the house, we couldn't have used the bathroom since we moved. There are still small unresolved issues but those still there after long time without being resolved properly.

Great customer service and attention to clients, made the experience go smoothly.

After looking at existing and new construction homes in the Lakeland area, we came to the decision to buy a home in Hickory Ranch because of the quality of the homes, no CDD's, the smaller size of the community. So far we are overall satisfied with our decision, enjoying our new home and neighbors. We are still waiting on a few post-construction issues to be resolved with moving of sprinkler heads, resolving yard drainage issues and a few minor things, but all other issues have been resolved in a timely fashion. We are confident these issues will be resolved for us and our neighbors who share some of the same yard drainage issues. ... More

Grass is substandard needs to be replaced

KB Home is one home builder with whom you can trust!

We are not satisfied with the quality of the house delivered by KB Homes, we had higher expectations based on what they show on their social networks.

Some difficulties in the closing date, because change the price to pay off down, ok

Our construction supervisor Erik is amazing. He was very informative and responsive.

Hello KB Team, first off I want to say please change your survey process to represent individual groups in the process. All though I rated 4-5 stars, certain parts of my experience was terrible. The financing piece of the process needs MAJOR IMPROVEMENT. Pan my sales rep, Ray my property manager, and Kerlyn my Warranty specialist deserves the 5 starts and was AMAZNING, the design studio was also seamless. But financing was no good. Also the way the house was turned over to me was not great. A couple warranty issues that Ray and Kerlyn helped me get through but if I have to be honest is saying whether I would do this again, I most likely wouldn’t. ... More

Paid alot of money and have alot of warranty items that could have and should have been fixed before closing. Closing was a horrible experience. Showed up at 10am for closing only to find out closing was cancelled and it wasn't KB Homes who told me about the cancellation or why. I had to make alot of phone calls that day to get to close. It was something that could have been avoided with a simple phone call on KB Homes part instead I had to make numerous calls to push the process thru. Double check your process the day prior to avoid any surprises. They won't call you!

The seller Debbie was Legit, very nice to do business with, Erick and Johnny were very good at what they do always tried to make themselves available within a reasonable time frame.

We love the community and overall the home. We also really like the location. We have a hard time understanding why we were given false info on flood zone. Whether it’s going to be remapped or not, upper management has stated it will be. The correct info should be given to the homebuyer.

Service was very good.

Overall my home buying experience was pleasant. However I have closed on my home over a month ago and construction is still not completed. I am waiting on cabinets, painting and bathroom countertops to be completed. The warranty department has been very helpful l, however I should have been notified by construction not to expect my home 100% completed at closing

Overall I cannot complain, my home is beautiful and in a beautiful neighborhood. Pros: beautiful home, beautiful neighborhood, nice price and great location Cons: During the process was promised weekly updates from Frank in the beginning. Communication with him was very difficult and far from weekly. After the build there has been several issues that need to be fixed my weeks have been filled with appointments and people come to do the same thing or put a bandaid on an issue. Example, all doors in my home need to be replaced and someone has come to take pictures 3 times and doesn’t seem to have communication of what the next step is. The workers are excellent in customer service but I’m frustrated I can’t fully move in because they haven’t fixed what should have never been broken. The warranty person is nice and responsive for the most part but I feel like slightly aggressive if I can’t answer a call right away. I work night shift so it’s difficult. Overall good experience but definitely have frustrations ... More

At first any issues were fixed quickly but now it’s taking a long time to get things fixed. Our back patio cracked after living here about 1-2 weeks and no one has come out to fix that yet, as well as our front walkway crumbling at the corners. Then we discovered a leak in our kitchen window about 3 weeks ago and still waiting on someone to fix. About a week after closing we submitted a request due to the kitchen cabinets having numerous scratches, dents, and black markings on them. I did pay for the most expensive cabinet upgrade and am very disappointed with the quality of them. We also upgraded to vinyl plank flooring which was supposed to be durable, but we have already made multiple deep scratches from minimal use and no kids or pets. Price was very expensive and the quality isn’t there. Our bathtubs have red markings on them that I can not seem to remove no matter what I try, backsplash is cut uneven in some places and grout is sloppy. Caulking was done but sloppy. Trim work is pretty bad, almost every corner is cut wrong, and there are some areas with deep scratches on it that we’re never fixed. Also upon moving in they got hundreds (not even exaggerating) paint drips all over my floors that we had to crawl around and try to scrape up, and even 2 months later we still have paint drips on the floor. I’m growing frustrated now that things are taking a long time to get fixed, and the longer we live here the more little imperfections I find and grow annoyed with. ... More

I bought an inventory house so many things I can not say anything even very weird design and people sale people just answer me 《 someone ordered this house that way 》 but very weird issue for example Outlet power did not work any button on the walls when I installed fans I can use only remote control but they told me someone ordered to build this way so why we stupid to pay and build all button off and on the lights and fans on the walls?? Why? Or another sample outside under the roof we got 3 corners got outlet power for camera system and they missed one corner front right side I showed them and asked for help they also defensed people designed this way so we can not do the 4th one for you Cable outlet for TV only master room and living room got outlet. 3 others room did not have outlet! 3 others builders around showed me it was standardized nowadays Well I paid 20 000 usd to get kb house more than other 3 builders around same zone same square feet 1700 but quality was worse and old design more than them if I paid 233000 to buy a house at Ryan builder I got full upgraded back Patio tiles sinks fans wsher dryer all set Well I learned a big lesson to buy first house then Too late to say anywords ... More

Quality Check is not done properly. Many things have issues.

Sales staff are the best, but unfortunately the attention for other people with issues and concerns have to be better.

Look over every thing real good inside the house and outside, you will find a lot of little things that need to fixed or work on to make it work or look right

Great floor plan, looks great from a distance. Final finishes are not up to anyone’s standards quality control definitely lacks

The whole process was stressful due to the fact that my wife and I had a loan officer who didn’t tell us a thing, he basically did everything on his own without confirming anything with us. Then when we switched to Daliah as our loan officer everything turned around she informed us of everything there is to know. As far as the build of our home there’s issues that should have been caught during the building process. Such as electric sockets not working, cracks between tile, issues with that irrigation system. There was a set back in getting the house built, there’s no sprinkler system in the back yard, I feel that there wasn’t much effort in getting our house built. Just wish the whole process was smooth sailing. ... More

Everyone was kind, but the house has many things to fix and several details and they have not communicated or told me when they come…

Given the location of the property (Tivoli Reserve), the house is over priced