KB Home Reviews in Lakeland Winter Haven, FL

We recently built and purchased our first KB Home and we love our new home! However there is some room for improvement with the home building communication process and the craftsmanship of the home. Our Superintendent has helped us a lot and his name is Wilfred. We look forward to seeing some future improvements as we're going to be building a second home for a family member in our same community in the upcoming weeks.

Great experience overall. Personnel went thriugh all details of what us included and not included in the home.

Perfect home for 4 peolple!

I trust KB with home construction!

The overall experience is good. Finance department felt shady. Upgrades were extremely costly. Real Estate agents were genuine. Second foreman was genuine and talented. First foreman was terrible. The subcontractors were hit or miss. The laborers need training. I can still see the seems on the ceiling through the knockdown, random patches and uneven corners that you don't notice in a walk through because the bigger things catch your eye. There's actually quite a list, but too long to type. It could have been worse. I've heard nightmare stories with other companies. My experience wasn't bad, just not perfect. I have a lot to do to make it mine. ... More

Happy with the house so far :-)

Gracias por ofrecernos un lindo hogar

My experience with kb home was very very great u really enjoyed it

Everything was good in general

Overall experience was good. We had some minor issues but KB was quick to fix the problems.

Debbie is the most amazing staff member at KB. Fortunately for me she replaced the first KB rep that left the company. The one negative was the constant change of staff (except for Debbie, who was on point throughout the whole process), that made POCs difficult to follow up with my concerns. Overall I give the whole process a 90/100.

Buying a home is stressful, but is a great experience, I recommend KB HOME to everybody who is a first buyer they are excellent from de beginning of the process until your closing date.

Sales person, designer and contractor have been good! Finance on the other hand was not good, terrible information and was not there for us at closing. Didn’t answer phone or call back on day of closing as we had questions. Customer service for warranty, has terrible lack of time in responding. A simple “ working on it” would suffice but she prefers not to respond at all. Poor cleaning of construction after being in the house.

The sales process was very easy and the sales representative was 1 of the reason we went with the community.

Very disappointed with one of the banks they use , other than that great experience!!

I am pleased with their after sales customer service but not too much with the sales agent. She was a little inexperienced and unprofessional from time to time.

Walking into to the model home a

ESTA MUY MAL NO ENTREGAR ELECTRODOMESTICOS: LA NEVERA, LAVADORA Y SECADORA. IMPORTANTE ENTREGARAN ESTOS PRODUCTOS. QUE LA CASA VENGA CON LOS ELECTRODOMESTICOS DE NEVERA, LAVADORA Y SECADORA.

Overall experience was good. I was extremely happy with the construction crew, especially John.

Sales agent is Bibi did a great job on timely support and follow ups. Isabu was really helpful during the final closing house walk thru and fixing things

My experience has been good with the salesperson, the studio personnel, the Superintendent and the original Home Loan representative, during the absence of the original Home Loan rep, things started to get a little off color and NOT as organized as inception, The coordinator was great at collecting the info and handing it off to the proper associates, from there on is where the loan fell apart and the Underwriter was a total dictator and my loan was put together with incompetence. A blind man could have done a better job structuring this loan, I even gave them 100k in advance, 6 months prior to closing to secure the loan and still could NOT get the loan organized in the proper fashion, I would strongly advise anyone who decided to get a loan from KB Homes to be very aware of who they deal with as some people have the structure and experience to do things but I am marveled at how others even have jobs within the Mortgage industry. They should focus more on hiring people with the skill level of accomplishing things instead of people who continuously apologize, and nothing gets done. I terminated the Home Loan with KB Homes and went elsewhere, got what I wanted and expected. I am extremely happy with the Superintendent and the salesperson; they have great professional conduct. Very responsive with a get it done mentality. Everything outside the Home Loan has been a good experience. Purchasing a home is the largest investment a person can make and should always be a good experience. ... More

Aside of Tittle Co. , KB Home surpass my expectations on home buying experience. I will definitely recommend KB to others. Going to the Studio was awesome and selecting upgrades was super fun. There are some irregularities on the house but KB is trying to accommodate the schedule to fix them all.

They will provide all the information that you need right away.

Great company and responsiveness. Good craftsmanship.

There have been unresolved quality issues with the master bathroom since we moved when the house was inspected. Today after almost 1 month and a half living in the house, we couldn't have used the bathroom since we moved. There are still small unresolved issues but those still there after long time without being resolved properly.