KB Home Reviews in Melbourne, FL

The entire KB team was very cooperative, helpful, patient and knowledgeable. A few glitches in getting in because of the Covid virus, but that is not the builders fault. Timeline to close was moved at least three times and that cost me additional monies ~ to store my furniture. That basically is my only issue. Some of which was not the builders fault. Any structure issue are being addressed - minor trim work is being fixed. The value and property are exceptional. One criticism I would list is that the landscaping is almost identical for each house in this phase of the Verona development. Placement of the trees, bushes, and other plantings should have been more of a variety to make the community unique. Other than that, I highly recommend KB builders. ... More

Great details friendly service building a community

Stay on top of your house and issues will be extremely pleased in the end

The team from Kathryn, Issac & Anthony are amazing. Issac is outstanding 100% committed to the customer. Issac’s dedication to our happiness & any concerns we have is met with such prompt attention we are blessed to have him as our construction manager.

From the first meeting to the last, the people were responsive, caring and problem solvers. The KB team is committed to making the building experience stress less.

KB employees are 10+ in communication, promptly and courteous always.

Control from HOA is bad heads up

I am disappointed in the ‘’ 1770 walking closet’’. Very bad design like the Kitchen pantry. There is hardly no room in the pantry and I live by myself. I can’t imagine how uncomfortable this will be for a family to deal with. All of these minor details creates a dissatisfaction with the house that I bought. It creates unnecessary hazzle that could be avoided. Homes come without gutters. I can’t believe you want to sell a house in that range of money without something that is crucial to have in a house.

Friendly staff that is there for you when you need them. They were patient and explained everything. The only issue was with setting the closing date due to VA loan.

Home was built with affordability, smart home design. the only drawback as some members what the rating to be a PERFECT score but the house was near perfect but not ABSOLUTE perfection.

Super intendent was amazing! They have great customer service after you close.

Great price home was build during pandemic but still was done right

House wasn’t completely finished when we moved in and it’s been 7weeks now and we are still waiting for things to be finished. We love our house just wish they would have completed the job prior to us moving in.

Very helpful until you close. Then they ghost you

Numerous drainage issues in front and side yards and am tired of the same old answer of this is Florida and if water standing more than 48 hours it is ok. Part of front yard and sides are a constant mud pit.

expected better finish than delivered. Ok, but not great. small things not up to par. Need someone on site before closing to review the complete structure for finish - paint, flooring, install etc. House was not up to standards or readiness and cleanliness. Jess saved the day at closing.

Overall a very nice house, but some subcontractors need more oversight. For example, I have five rooms wired for ceiling fans and every room is wired differently, so have to remember what switch does what. Some windows don't close far enough for the window lock to fully engage. Windows are low-E but provide almost no sound insulation.

Fit and finish is NEVER perfect, and I understand that, However follow up and follow through. Too many emails never responded to and once we do get someone to respond, very defensive in nature. Not asking for perfection, just understanding. Simplest step KB could do is to simple say, "I hear your concern and here are the options . . ." In stead of, "well that is the subcontractor, or that is construction, or that is sales . . . " Overall I am satisfied with the house, however not the follow through.

The house features, efficiency and design the best. Service and warranty is good, however there is room for opportunity in the warranty responsiveness. The construction workmanship is bad, needs to put more attention to details!

CHECK EVERYTHING WHEN MOVING IN. THE HOUSE IS WELL DONE, BUT SOME THINGS MAY BE FORGOTTEN BY THE PEOPLE WHO ARE IN CHARGE.

Responsive promptly to minor problems. Excellent customer service

When you have a customized track home built, it is expected that you will incur workmanship issues and areas of concern along the way and even after closing. How these issues of concern are handled is truly what makes or breaks the feeling you have for the builder/supervisor of the community. KB Homes sales counselors set very high expectations for the quality of the workmanship, the community planning, and the communication with the staff that you will be receiving. The quality of workmanship was much lower than expected, the community itself is coming along nicely, but the communication and after-the-sale performance are where they fall very short of your lowest expectations. OVERALL, KB Homes is a good builder offering a quality home at a fair price. I would recommend them to a friend with some cautions and the need for a lot of patience. A few tweaks with the personnel who has direct contact with the buyer and standing by what you say from start to finish would definitely take KB Homes from being an average builder to becoming an outstanding builder again. ... More

Very bad on communication. They almost never get back with you on anything. We closed two months ago an still cant get paint and things fixed that they promised would be done if we closed. They want you in so that they don't have to do any more work.

I have been in my house since June and I am still waiting for issues to be fixed. KB is quick to get the closing done but not so quick on getting items identified on the punch out list fixed.

There are some that go out of their way for service and others that use excuses as to why they can not help. The drainage of the lots are not into ponds or conservation area, and there is no recyclable water in phase 2, leaving very high water bills, no street lights, no amenities, and no customer service.