KB Home Reviews in Melbourne, FL

KB employees are 10+ in communication, promptly and courteous always.

Control from HOA is bad heads up

Friendly staff that is there for you when you need them. They were patient and explained everything. The only issue was with setting the closing date due to VA loan.

Super intendent was amazing! They have great customer service after you close.

Great price home was build during pandemic but still was done right

House wasn’t completely finished when we moved in and it’s been 7weeks now and we are still waiting for things to be finished. We love our house just wish they would have completed the job prior to us moving in.

Very helpful until you close. Then they ghost you

Numerous drainage issues in front and side yards and am tired of the same old answer of this is Florida and if water standing more than 48 hours it is ok. Part of front yard and sides are a constant mud pit.

expected better finish than delivered. Ok, but not great. small things not up to par. Need someone on site before closing to review the complete structure for finish - paint, flooring, install etc. House was not up to standards or readiness and cleanliness. Jess saved the day at closing.

Fit and finish is NEVER perfect, and I understand that, However follow up and follow through. Too many emails never responded to and once we do get someone to respond, very defensive in nature. Not asking for perfection, just understanding. Simplest step KB could do is to simple say, "I hear your concern and here are the options . . ." In stead of, "well that is the subcontractor, or that is construction, or that is sales . . . " Overall I am satisfied with the house, however not the follow through.

The house features, efficiency and design the best. Service and warranty is good, however there is room for opportunity in the warranty responsiveness. The construction workmanship is bad, needs to put more attention to details!

CHECK EVERYTHING WHEN MOVING IN. THE HOUSE IS WELL DONE, BUT SOME THINGS MAY BE FORGOTTEN BY THE PEOPLE WHO ARE IN CHARGE.

When you have a customized track home built, it is expected that you will incur workmanship issues and areas of concern along the way and even after closing. How these issues of concern are handled is truly what makes or breaks the feeling you have for the builder/supervisor of the community. KB Homes sales counselors set very high expectations for the quality of the workmanship, the community planning, and the communication with the staff that you will be receiving. The quality of workmanship was much lower than expected, the community itself is coming along nicely, but the communication and after-the-sale performance are where they fall very short of your lowest expectations. OVERALL, KB Homes is a good builder offering a quality home at a fair price. I would recommend them to a friend with some cautions and the need for a lot of patience. A few tweaks with the personnel who has direct contact with the buyer and standing by what you say from start to finish would definitely take KB Homes from being an average builder to becoming an outstanding builder again. ... More

Very bad on communication. They almost never get back with you on anything. We closed two months ago an still cant get paint and things fixed that they promised would be done if we closed. They want you in so that they don't have to do any more work.

I have been in my house since June and I am still waiting for issues to be fixed. KB is quick to get the closing done but not so quick on getting items identified on the punch out list fixed.

There are some that go out of their way for service and others that use excuses as to why they can not help. The drainage of the lots are not into ponds or conservation area, and there is no recyclable water in phase 2, leaving very high water bills, no street lights, no amenities, and no customer service.

Final result was a nice home with a few flaws. The process getting there was slow, poorly managed, significantly delayed and a last minute mad dash allowing for small flaws to be easily overlooked. Perhaps that's the strategy of the builder. Overall the project seemed chaotic with poor project management resulting in tons of contractor rework because someone isn't familiar with scheduling and order of operations to build a home. There were multiple instances where the proceeded with the project without a prior step completer. For example, hanging drywall without complete electrical resulting in drywall patches with mismatched textures. Or insulating the attic without complete electrical resulting in the electrician removing or destroying attic insulation. ... More

Workmanship was rushed and corners were cut. There instances where workmanship was decent, KB ended up using cheap or worn material. I was told "nothing is going to be perfect" multiple times where there were chipped rocks in our stone, warped areas in our roof, soft spots in our floor, paint to cover over chips on doors, and etc. I understand making a profit but mistakes were made multiple times over where if done correctly the first time it would have saved time and money.

The home loan closing with KB showed complete incompetence. No one knew if we were in a flood zone and I paid twice for flood insurance and I have not received a refund still. They did not answer any calls or emails at the end and delay after delay after delay. No transparancy at all. The closing process was terrible. Thank goodness this our last home. Even if it wasnt I am not sure I would choose KB again because of the terrible customer service with the loan department .

While at the end of the day we are happy with the home we purchased, the process to get here was a nightmare. The gross majority of the information received from the KB sales staff and superintendent was inaccurate. Everything from being able to upgrade to St. Augustine grass, to the size of our lot, to lying about when permits were submitted, to assuring us that we would have reclaimed water for irrigation, and the list goes on and on. The construction quality turned out OK, but only because I was at the home site almost every single day and pointed out the very obvious issues and code violations that were included in the initial construction. If I was not there everyday to identify these issues, they would not have been fixed. Anytime we brought up an issue the response from KB management was, "You're welcome to back out of your contract and then we'll resell the home for more than you paid." This is KB's attitude toward their customers. Our home was over 7 months behind schedule. We signed the contract in Dec 2021 and didn't close until April 2023. The delays were due to mismanagement, not supply issues. We found KB completing other homes in our neighborhood that were not under contract until MONTHS after ours. When we brought this up they stated that they mixed up the paperwork and our got pushed to the "bottom of the stack". In the last month of our build - KB brought in the superintendent's manager to take over the completion of our home and working directly with this manager resulted in us getting the home completed. ... More

Before closing, KB was unable to get trades to finish or repair poor workmanship. Closing was delayed due to unfinished and poor workmanship. KB drywall & concrete contractors produce deplorable work. The interior walls were not sanded prior to paint and orange-peel was unsuccessfully used to attempt to mask workmanship defects. After closing: Most trades are slow to respond to warranty issues. KB super does not follow up with contractors or homeowner on repair/rework status. Two months have passed and several warranty items have not been addressed. Specifically: Electrical defects in outlets, missing light fixtures, french door alignment/adjustment, shower doors in both bathrooms need replaced (was told this would be upgraded August 2nd with no response to date), paint touch-up after drywall work. We get lip service from KB representatives when we elevate issues. We are told things will happen or that they are working on a resolution, but then have no communication for weeks, only to find that nothing has been done to fix issues. Leaks in tile grout are now causing damage to interior walls. In summary, the finish work on the house is terrible and KB home supers will not follow-up without my constant reminder. At this point I will neither purchase nor endorse the purchase of KB Home. ... More

Customer always comes first. You need to do this in order to achieve success.