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KB Home

KB Home Reviews in Melbourne, FL

What Melbourne Homeowners Have to Say About KB Home.

Read all 51 verified reviews from homeowners that built a new home with KB Home in the Melbourne area. Melbourne homeowners have rated KB Home an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.4 out of 5 stars in Melbourne Area

51 Reviews in Melbourne Area

Star Rating Breakdown

5 ★ 32

4 ★ 10

3 ★ 6

2 ★ 3

1 ★ 0

Ratings by Category

Overall 4.4

Quality 4.2

Trustworthiness 4.4

Value 4.7

Responsiveness 4.3

KB Home in Melbourne Area

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Customer Reviews

KB Home - The home loan closing with KB showed complete incompetence.

  • Anonymous
  • Verified HomeBuyer
  • October 12, 2021
  • Titusville, FL

The home loan closing with KB showed complete incompetence. No one knew if we were in a flood zone and I paid twice for flood insurance and I have not received a refund still. They did not answer any calls or emails at the end and delay after delay after delay. No transparancy at all. The closing process was terrible. Thank goodness this our last home. Even if it wasnt I am not sure I would choose KB again because of the terrible customer service with the loan department .

KB Home responded:
Hi, This sounds frustrating for you and I’d like to help. I can ask one of our division managers to contact you to discuss your experience. If you would be willing to email your name and contact information to CustomerRelations@kbhome.com, I’ll make sure someone reaches out to you as soon as possible to look into the concerns you have mentioned. --Nick

Total Score 2

Quality 2

Trustworthiness 2

Value 4

Responsiveness 2