KB Home Reviews in Melbourne, FL

KB uses the cheapest materials and the GC does not seem to care or know how important is the appropriate installation. Warranty and repair process works fine, but only for stuff that is broken, not for wrong installation. In this case, GC will answer that it is installed per their standards even when it’s not installed correctly.

Workmanship was rushed and corners were cut. There instances where workmanship was decent, KB ended up using cheap or worn material. I was told "nothing is going to be perfect" multiple times where there were chipped rocks in our stone, warped areas in our roof, soft spots in our floor, paint to cover over chips on doors, and etc. I understand making a profit but mistakes were made multiple times over where if done correctly the first time it would have saved time and money.

The home loan closing with KB showed complete incompetence. No one knew if we were in a flood zone and I paid twice for flood insurance and I have not received a refund still. They did not answer any calls or emails at the end and delay after delay after delay. No transparancy at all. The closing process was terrible. Thank goodness this our last home. Even if it wasnt I am not sure I would choose KB again because of the terrible customer service with the loan department .

While at the end of the day we are happy with the home we purchased, the process to get here was a nightmare. The gross majority of the information received from the KB sales staff and superintendent was inaccurate. Everything from being able to upgrade to St. Augustine grass, to the size of our lot, to lying about when permits were submitted, to assuring us that we would have reclaimed water for irrigation, and the list goes on and on. The construction quality turned out OK, but only because I was at the home site almost every single day and pointed out the very obvious issues and code violations that were included in the initial construction. If I was not there everyday to identify these issues, they would not have been fixed. Anytime we brought up an issue the response from KB management was, "You're welcome to back out of your contract and then we'll resell the home for more than you paid." This is KB's attitude toward their customers. Our home was over 7 months behind schedule. We signed the contract in Dec 2021 and didn't close until April 2023. The delays were due to mismanagement, not supply issues. We found KB completing other homes in our neighborhood that were not under contract until MONTHS after ours. When we brought this up they stated that they mixed up the paperwork and our got pushed to the "bottom of the stack". In the last month of our build - KB brought in the superintendent's manager to take over the completion of our home and working directly with this manager resulted in us getting the home completed. ... More

Before closing, KB was unable to get trades to finish or repair poor workmanship. Closing was delayed due to unfinished and poor workmanship. KB drywall & concrete contractors produce deplorable work. The interior walls were not sanded prior to paint and orange-peel was unsuccessfully used to attempt to mask workmanship defects. After closing: Most trades are slow to respond to warranty issues. KB super does not follow up with contractors or homeowner on repair/rework status. Two months have passed and several warranty items have not been addressed. Specifically: Electrical defects in outlets, missing light fixtures, french door alignment/adjustment, shower doors in both bathrooms need replaced (was told this would be upgraded August 2nd with no response to date), paint touch-up after drywall work. We get lip service from KB representatives when we elevate issues. We are told things will happen or that they are working on a resolution, but then have no communication for weeks, only to find that nothing has been done to fix issues. Leaks in tile grout are now causing damage to interior walls. In summary, the finish work on the house is terrible and KB home supers will not follow-up without my constant reminder. At this point I will neither purchase nor endorse the purchase of KB Home. ... More

Customer always comes first. You need to do this in order to achieve success.