KB Home Reviews in Orlando, FL
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What Orlando Homeowners Have to Say About KB Home.
Read all 391 verified reviews from homeowners that built a new home with KB Home in the Orlando area. Orlando homeowners have rated KB Home an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
KB Home in Orlando Area
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Customer Reviews
Good
- Jose C.
- Verified HomeBuyer
- September 10, 2019
- Saint Cloud, FL
Is always a great experience to see the construction process since the beginning.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Delivered as promised
- Gustavo L.
- Verified HomeBuyer
- May 17, 2019
- Windermere, FL
The hole experience was fantastic, starting with the visit to the different home options and sizes, the lotes and the clubhouse. The design center is the best we have visited and the staff attitude is amazing. They finished the home a month earlier and everything was as promised.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Everything has been good but I have been waiting for my grass to get replaced because the one they put down is dry
- Barbara M.
- Verified HomeBuyer
- January 10, 2019
- Orlando, FL
Pleasant experience so far
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
Very good
- Nivaldo N.
- Verified HomeBuyer
- January 08, 2019
- Winter Garden, FL
Everything was excellent
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Great customer service with good workmanship
- Jonathan Y.
- Verified HomeBuyer
- December 28, 2018
- Winter Garden, FL
Fantastic and responsive customer service that goes above and beyond which provides quality value for our home and peace of mind.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
KB Homes has been great!
- Lane M.
- Verified HomeBuyer
- May 04, 2025
- Groveland, FL
From beginning to end, all of our experiences with each KB employee has been spectacular. In a world where customer experience has absolutely plummeted, KB Homes has maintained excellence. As a first time homebuyer, this made the experience much easier than all of the tall tales we had been told. From sales to warranty, everyone has been top notch!
Total Score 5
Quality 5
Trustworthiness 5
Value 3
Responsiveness 5
Laurel Oaks New Home
- Mary B.
- Verified HomeBuyer
- January 27, 2025
- Apopka, FL
I love my new home, but there are things that I wish could be changed. I think going to the design center is too early in the building process. Also, there should be more time between the first and second visit, in case you want to change your mind. Also, there should be more options where it comes to the kitchen design. I am very pleased with all the staff I have dealt with, I have had quick response to all my questions and issues.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Happy purchase
- Reid Salvo W.
- Verified HomeBuyer
- November 15, 2024
- Clermont, FL
We built a house in Sanctuary and the home experience so far has been great. Builders always will be there for you. So happy I choose this community.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Una experiencia agradable recomendado para todos
- Anonymous
- Verified HomeBuyer
- September 19, 2023
- Clermont, FL
La ubicación de esta casa fue genial,
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 4
Excellent service.
- Romel S.
- Verified HomeBuyer
- June 06, 2023
- Saint Cloud, FL
They are professional people, they know their job, excellent customer service and after sales service, I am very grateful for the support they gave us, especially Rodolfo and Kyle. Thank you so much,,
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Good home buying experience
- Dimitry Vigny P.
- Verified HomeBuyer
- April 28, 2023
- Clermont, FL
KB home will give you the flexibility to customize your home for your needs. Most of the other builders are cookie cutter options.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Quality and value
- Michael M.
- Verified HomeBuyer
- August 25, 2022
- Saint Cloud, FL
Happy! Happy! Happy happy
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
KB Home - Easy process to start our new Home with excelente support!
- Victor C.
- Verified HomeBuyer
- December 29, 2021
- Saint Cloud, FL
Easy process to start our new Home with excelente support!
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 3
KB Home - Communication was a little lack luster.
- Nikita J.
- Verified HomeBuyer
- July 13, 2021
- Groveland, FL
Communication was a little lack luster. Cracks in kitchen grout and moved in to a house already infested with ants and crickets.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
KB Home - Solid home, however process at times feels rushed.
- Anonymous
- Verified HomeBuyer
- March 04, 2021
- Clermont, FL
Solid home, however process at times feels rushed. Overall happy with experience
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
KB Home - Smooth process and constant communication with the team.
- Ian R.
- Verified HomeBuyer
- March 26, 2020
- Kissimmee, FL
Smooth process and constant communication with the team.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
NEW BEGINNING
- John H.
- Verified HomeBuyer
- January 14, 2020
- Windermere, FL
We just settled and moved in so the experience is a new beginning - new townhome, in a new town, etc . and so far the support from KB has been helpful in this transition.
Total Score 5
Quality 5
Trustworthiness 4
Value 4
Responsiveness 5
KB Home - There were some areas in the house that needed attention.
- Anonymous
- Verified HomeBuyer
- September 18, 2019
- Mascotte, FL
There were some areas in the house that needed attention. They were taken care of by construction manger right away. Overall good experience.
Total Score 5
Quality 4
Trustworthiness 4
Value 5
Responsiveness 5
Good purchasing experience
- Windermere L.
- Verified HomeBuyer
- September 17, 2019
- Windermere, FL
Good attention, materials, and quality in general.
Total Score 5
Quality 5
Trustworthiness 4
Value 5
Responsiveness 4
We loved their floor plans, I will recommend KB homes.
- Carlos L.
- Verified HomeBuyer
- August 13, 2019
- Windermere, FL
Very accurate on home delivery.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
KB Home - Great House.
- Javier E.
- Verified HomeBuyer
- July 20, 2019
- Windermere, FL
Great House. I like it so far
Total Score 5
Quality 5
Trustworthiness 5
Value 3
Responsiveness 5
Great Customer Service and Support Team
- Anonymous
- Verified HomeBuyer
- April 16, 2019
- Orlando, FL
The customer service from the sales center, design studio and all the way to the contractor in our house buying experience were very helpful and attentive. They all have been there to help and explain anything we ask for. Cant complain about the experience and service provided.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
KB Home - Bryan did a good job and always available when we need help with
- Charly C.
- Verified HomeBuyer
- March 16, 2021
- Groveland, FL
Bryan did a good job and always available when we need help with something.
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Overall good
- Bruno F.
- Verified HomeBuyer
- August 22, 2025
- Sanford, FL
The whole process went pretty smoothly, and we’re very happy. There are some minor issue with the house after the closing, and it’s been taking long to solve them.
Total Score 5
Quality 4
Trustworthiness 4
Value 5
Responsiveness 3
Gramercy Farms
- Richard S.
- Verified HomeBuyer
- July 14, 2022
- Saint Cloud, FL
Purchasing and construction department and personnel were exceptional. However, the person handling the warranty side---is totally unprofessional. If I known that this person --Carlos-- handled our warranty I would have never bought from KB homes. I have said let me have someone else handle any warranty issue---but so far I have not received any response.
Total Score 5
Quality 5
Trustworthiness 3
Value 5
Responsiveness 3
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