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KB Home Reviews in Orlando, FL

What Orlando Homeowners Have to Say About KB Home.

Read all 415 verified reviews from homeowners that built a new home with KB Home in the Orlando area. Orlando homeowners have rated KB Home an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.5 out of 5 stars in Orlando Area

415 Reviews in Orlando Area

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

KB Home in Orlando Area

View Homes

Customer Reviews

Look Elsewhere

  • Christopher T.
  • Verified HomeBuyer
  • May 04, 2021
  • Clermont, FL

Save yourself the heartache and look elsewhere. Workmanship is poor and sloppy. Never knew we would have so many issues with our brand new home. The community is great which is the only redeeming quality. It’s just unfortunate the home quality does not reflect the price you pay.

KB Home responded:
Hi, Christopher, We're sorry for any frustration with your home. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Nick

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 2

KB Home - Had an awesome experience with KB.

  • Tom C.
  • Verified HomeBuyer
  • May 04, 2021
  • Saint Cloud, FL

Had an awesome experience with KB.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Frances and John very helpful

  • Mary C.
  • Verified HomeBuyer
  • April 23, 2021
  • Kissimmee, FL

Frances and John very helpful

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The construction manager and Warranty girl are amazing.

  • Denis C.
  • Verified HomeBuyer
  • April 22, 2021
  • Saint Cloud, FL

The construction manager and Warranty girl are amazing. The worse experience I having in the studio.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Everything came out as expected and in such a timely manner.

  • Tannia A.
  • Verified HomeBuyer
  • April 22, 2021
  • Clermont, FL

Everything came out as expected and in such a timely manner. The whole staff from the sales rep to the builder to the customer service rep were absolutely amazing.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Excellent job.

  • Rafael C.
  • Verified HomeBuyer
  • April 22, 2021
  • Saint Cloud, FL

Excellent job. Like everything

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We have an excellent service, also the answers were on point

  • Domingo P.
  • Verified HomeBuyer
  • March 17, 2021
  • Saint Cloud, FL

We have an excellent service, also the answers were on point and precise. the closing of the house was promised by the schedule date.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - A lot of problems I wish I was on them while the house was building

  • Brandon V.
  • Verified HomeBuyer
  • March 17, 2021
  • Mascotte, FL

A lot of problems I wish I was on them while the house was building but I didn’t know what I expected until the other home were building. I will not build a home with KB again

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 4

KB Home - Bryan did a good job and always available when we need help with

  • Charly C.
  • Verified HomeBuyer
  • March 16, 2021
  • Groveland, FL

Bryan did a good job and always available when we need help with something.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

KB Home - They are a great team of people to work with.

  • Edelnize A.
  • Verified HomeBuyer
  • March 07, 2021
  • Kissimmee, FL

They are a great team of people to work with. Very informative and attentive.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Solid home, however process at times feels rushed.

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2021
  • Clermont, FL

Solid home, however process at times feels rushed. Overall happy with experience

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Christian the on site sales agent, Tommy and Jimmy the two on

  • Michael W.
  • Verified HomeBuyer
  • March 02, 2021
  • Kissimmee, FL

Christian the on site sales agent, Tommy and Jimmy the two on site building managers, and the style studio team were all very easy to work with. The home was complete when we moved in and the couple of minor issues after closing were corrected in just a couple days. It is also fantastic that they send in the painters about 30 days after closing to touch up tge things we might need that were caused during the move in.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Like the floor plans, spacious.

  • Daniel G.
  • Verified HomeBuyer
  • February 10, 2021
  • Mascotte, FL

Like the floor plans, spacious.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Very responsible for all the needs of the house, also very professional

  • Hector N.
  • Verified HomeBuyer
  • February 10, 2021
  • Orlando, FL

Very responsible for all the needs of the house, also very professional and proud of the great work accomplished

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - If you're looking for these qualities: a well built home in a

  • Charles E.
  • Verified HomeBuyer
  • February 09, 2021
  • Clermont, FL

If you're looking for these qualities: a well built home in a quiet neighborhood with nice neighbors you will find these at KB homes

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 4

KB Home - The incompetence of the loan processors.

  • Anonymous
  • Verified HomeBuyer
  • February 09, 2021
  • Mascotte, FL

The incompetence of the loan processors. The incompetence and /or negligence of some of the sub contractors. The 2 stage contract signing. 2 stages are OK as long as the structural phase isn't cemented in stone until the Design Studio phase is complete.

KB Home responded:
Hi, I’m very sorry for any frustration. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Nick

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 3

KB Home - They did a great job on our home!

  • Juan G.
  • Verified HomeBuyer
  • February 05, 2021
  • Mascotte, FL

They did a great job on our home! we are enjoying our FIRST NEW HOME!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent builder and great costumer service.

  • Oracio V.
  • Verified HomeBuyer
  • February 03, 2021
  • Clermont, FL

Great experience, I recommend KB Home to everyone. We are very happy with our new home...!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The building process!!

  • Jeffery T.
  • Verified HomeBuyer
  • February 03, 2021
  • Mascotte, FL

Get with Camille! She’s the best and the builders are great!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Very good customer service and quality homes.

  • Arnaldo A.
  • Verified HomeBuyer
  • January 19, 2021
  • Mascotte, FL

Very good customer service and quality homes. Don’t regret the decision at all.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - it was a good experience

  • Juliana V.
  • Verified HomeBuyer
  • January 19, 2021
  • Orlando, FL

it was a good experience

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - Experience with KBHomes excelent loved the house

  • Elizabeth R.
  • Verified HomeBuyer
  • January 19, 2021
  • Kissimmee, FL

Experience with KBHomes excelent loved the house

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Johnny, Bryan, Jim were all very helpful and responded quickly

  • Carol T.
  • Verified HomeBuyer
  • January 14, 2021
  • Clermont, FL

Johnny, Bryan, Jim were all very helpful and responded quickly whenever I had a question or problem.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience

  • Emmanuel V.
  • Verified HomeBuyer
  • January 05, 2021
  • Groveland, FL

From the day we walked to the door until the day we signed close the home was a smooth ride. The Wilson State team was very attentive and helpful during the process

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

get your own financing, do not finance through KB home loans, it was a horrendous experience

  • Anonymous
  • Verified HomeBuyer
  • December 28, 2020
  • Saint Cloud, FL

The KB home sales office staff, building superintendent and warranty personnel were excellent. very caring and personable.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 4