KB Home Reviews in Orlando, FL
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What Orlando Homeowners Have to Say About KB Home.
Read all 391 verified reviews from homeowners that built a new home with KB Home in the Orlando area. Orlando homeowners have rated KB Home an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
KB Home in Orlando Area
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Customer Reviews
Communication and call every week
- Jorge D.
- Verified HomeBuyer
- September 16, 2021
- Apopka, FL
Very good communication with customers
Total Score 5
Quality 3
Trustworthiness 4
Value 4
Responsiveness 5
KB Home - I’d like for the rooms to be bigger .
- David F.
- Verified HomeBuyer
- May 26, 2021
- Saint Cloud, FL
I’d like for the rooms to be bigger .
Total Score 5
Quality 3
Trustworthiness 5
Value 3
Responsiveness 5
Sales Team - Customer Service Team - Finance Team Fantastic Trio
- Joseph C.
- Verified HomeBuyer
- August 26, 2025
- Apopka, FL
It seems that this house was a rush build - which left a lot of deficiencies. The customer service and warranty team are diligently working on issues.
Total Score 5
Quality 2
Trustworthiness 5
Value 5
Responsiveness 3
Waiitng
- Sandra D.
- Verified HomeBuyer
- January 11, 2023
- Clermont, FL
I am still waiting for some issues to be solved.
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 2
The finance department was amazing, always kept me on the loop, great communication and fast responding
- Luking M.
- Verified HomeBuyer
- April 12, 2022
- Saint Cloud, FL
The team is very professional and easy to get in touch
Total Score 5
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
Love my new home
- Ineka R.
- Verified HomeBuyer
- April 19, 2023
- Clermont, FL
I love my new KB home but the responsiveness to issues that should have been resolved is horrible. Please continue to work on customer service after the house is sold.
Total Score 5
Quality 2
Trustworthiness 3
Value 3
Responsiveness 1
KB Home - Great company and rgreat costumer service from sales man.
- Max V.
- Verified HomeBuyer
- December 23, 2021
- Saint Cloud, FL
Great company and rgreat costumer service from sales man.
Total Score 5
Quality 1
Trustworthiness 1
Value 5
Responsiveness 1
l9ve my home
- Heather H.
- Verified HomeBuyer
- January 14, 2019
- Orlando, FL
Working with Alex to buy my home was such a pleasurable and enjoyable experience. working with Sam was also a pleasurable and enjoyable experience.
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Good Experience
- Mildred G.
- Verified HomeBuyer
- January 10, 2023
- Clermont, FL
I loved the way in which Kb Home involved us in the entire construction process of the house, from time to time we had contact with Mr. Pet in charge of the construction of our house and we obtained weekly photos where we could see the evolution of this entire process, My husband and I were in New York but they always made us feel very close. Happy for having chosen Kb Home to build our house.
Total Score 4
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
KB Home - If you're looking for these qualities: a well built home in a
- Charles E.
- Verified HomeBuyer
- February 09, 2021
- Clermont, FL
If you're looking for these qualities: a well built home in a quiet neighborhood with nice neighbors you will find these at KB homes
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
Everything great but the financing process!
- Steven M.
- Verified HomeBuyer
- January 20, 2019
- Mascotte, FL
We were so happy about everything but the finance process. A delay resulted in us having to pay for mortgage insurance; due to our floors being back ordered. Also, our lot price made our closing cost of our home, higher than our home is even worth.
Total Score 4
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
The landscape is the only disappointment. The bahia grass is what is called DOT grass because DOT uses it along roadways. My house has over 16 patches of non Bahia grass which is going to require me hiring someone to weed the yard several times.
- Claude M.
- Verified HomeBuyer
- July 20, 2023
- Clermont, FL
Mike and Rita did a great job of keeping me informed and handling small issues.
Total Score 4
Quality 5
Trustworthiness 4
Value 4
Responsiveness 5
Great neighborhood!
- Sharda B.
- Verified HomeBuyer
- July 11, 2023
- Minneola, FL
Great neighborhood! Jim the property manager is amazing. Still have a few kinks to work out.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
There were able to fix any issues that accured!!@!
- Girvan R.
- Verified HomeBuyer
- September 18, 2021
- Kissimmee, FL
great customer service whenever I call!!
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 5
KB Home - The follow up during the construction was great!
- Ernesto G.
- Verified HomeBuyer
- July 20, 2021
- Groveland, FL
The follow up during the construction was great!
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
KB Home - I definitely see the value but for the times that we are in I
- Alicia S.
- Verified HomeBuyer
- July 13, 2021
- Saint Cloud, FL
I definitely see the value but for the times that we are in I felt that KBs standard feature aren’t enough. They almost force you to upgrade everything to have a updated home, which is unfair in my opinion as this is a new home. And not to mention all of the upgrades you are now making will make it harder for your house to appraise. I wish they went through the standard features before signing your contract. But at the end of it, we do love our home despite the disappointments through the process
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 5
Camille customer service
- Xaymara D.
- Verified HomeBuyer
- October 09, 2020
- Mascotte, FL
Camille is awesome and very friendly. She always answered my questions. I give her 100 %
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 5
KB Home - did a good job
- Sergio M.
- Verified HomeBuyer
- December 12, 2019
- Mascotte, FL
did a good job
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
the first construction manager he was a good guy and worker
- Carey Leon L.
- Verified HomeBuyer
- August 19, 2025
- Apopka, FL
I'm not happy about how much pressure on my getting in the home and the fact kb home's refuse to work with my realtor giving myself and her a very difficult time and most of the time I was asked for the same thing over and over again and I was rushed to get into the home,kb home's wouldn't wait until the sale of my other home, and the first construction manager was doing a good job sad to see him go
Total Score 4
Quality 3
Trustworthiness 4
Value 5
Responsiveness 5
Good experience overall
- Todd C.
- Verified HomeBuyer
- July 13, 2024
- Clermont, FL
We were looking forward to moving into something that was just ours and KB made that happen.
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 4
Overall A Positive Experience
- Danny L.
- Verified HomeBuyer
- August 15, 2023
- Mascotte, FL
Fantastic experience during the purchasing phase and the project engineer primary point of contact is excellent in assisting to take care of any concerns or questions during the walk-thru and move in periods. However, there have been a few items that have needed attention post-move in but the process for resolution is smooth and prompt. There are a few concerns about quality in materials used especially the interior paint which may require additional expense to repaint with a product that can be wiped down without exposing the underlying drywall. I would like to have seen a bit more ...
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Great Sales and construction team but.....
- Anonymous
- Verified HomeBuyer
- April 18, 2023
- Clermont, FL
Rita from Sales was great as was Mike from the construction team. However the mortgage team was not great and the warranty guys just stink. But bottom line, headaches aside we love our new home.
Total Score 4
Quality 5
Trustworthiness 5
Value 4
Responsiveness 3
KB Home - This was an overall great experience.
- Mary P.
- Verified HomeBuyer
- January 05, 2022
- Mascotte, FL
This was an overall great experience. Dahlia was absolutely fantastic! The entire staff that I worked with, Mike the builder and Camille were so responsive and helpful. I always felt comfortable speaking with them and always trusted their views. Great experience.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
KB Home - Be prepared for patience.
- Katie T.
- Verified HomeBuyer
- May 25, 2021
- Kissimmee, FL
Be prepared for patience. the process was long but worth it.
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 3
Nice New Home
- Theodorea B.
- Verified HomeBuyer
- September 02, 2020
- Orlando, FL
I purchased the model home and was quite pleased with the workmanship. The materials are of high quality and the style is classic.
Total Score 4
Quality 5
Trustworthiness 4
Value 4
Responsiveness 4
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