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KB Home Reviews in Orlando, FL

What Orlando Homeowners Have to Say About KB Home.

Read all 391 verified reviews from homeowners that built a new home with KB Home in the Orlando area. Orlando homeowners have rated KB Home an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.5 out of 5 stars in Orlando Area

391 Reviews in Orlando Area

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.4

Value 4.4

Responsiveness 4.4

KB Home in Orlando Area

View Homes

Customer Reviews

Experience

  • Naiomi P.
  • Verified HomeBuyer
  • January 17, 2020
  • Saint Cloud, FL

Actually I was not such a good experience because the seller did not place what I had asked for and never put it on. At no time did he contact me, for which I do not recommend it, as for the staff my house was not ready until the same day of closing, due to lack of communication

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Experience

  • Anonymous
  • Verified HomeBuyer
  • October 06, 2019
  • Apopka, FL

KB does build with some quality materials like the ZIP system and the flexible water piping. However, most builders include 9foot ceilings as standard and walk in showers as standard but KB does not. Walk through was not handled as well as it could have been and the home wasn’t ready to close despite numerous reminders of outstanding items but had no choice but to close on closing date.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

Overall good experience

  • Arianna C.
  • Verified HomeBuyer
  • June 12, 2024
  • Clermont, FL

Overall a good experience with KB!

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Nicks review of the home

  • Nicholas A.
  • Verified HomeBuyer
  • April 01, 2023
  • Apopka, FL

The experience was good at the beginning of the process,but it seemed there was a hurry to get it closed by the end of January. There was a chip on a tile of the floor and the back sliding glass door doesn't lock properly.

Total Score 4


Quality 3

Trustworthiness 5

Value 4

Responsiveness 4

Good

  • Emmanuel J.
  • Verified HomeBuyer
  • June 23, 2022
  • Saint Cloud, FL

I am happy about my purchase, however felt for a first time buyer it could have went better

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

KB Home - My experience with the KB home buying process was good.

  • Anonymous
  • Verified HomeBuyer
  • February 07, 2022
  • Sanford, FL

My experience with the KB home buying process was good. There were some issues: delays with material, communication and site construction manager. I believe some these issues could have been avoided with better communication. How ever in the end response some of the issues are currently being addressed.

Total Score 4


Quality 4

Trustworthiness 3

Value 4

Responsiveness 5

KB Home - The sales rep, studio staff and construction manager were extremely

  • Andrew H.
  • Verified HomeBuyer
  • June 22, 2021
  • Clermont, FL

The sales rep, studio staff and construction manager were extremely helpful and patient.

Total Score 4


Quality 4

Trustworthiness 3

Value 4

Responsiveness 5

KB Home - it was a good experience

  • Juliana V.
  • Verified HomeBuyer
  • January 19, 2021
  • Orlando, FL

it was a good experience

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

The response time of maintenance

  • Louis S.
  • Verified HomeBuyer
  • December 01, 2020
  • Clermont, FL

Very polite always willing to help

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 5

KB Home - During the building process, everyone was communicating and making

  • Anthony G.
  • Verified HomeBuyer
  • November 03, 2020
  • Orlando, FL

During the building process, everyone was communicating and making things happen to get us into our home. There were few bumps, but nothing major. 2 months after we moved in communication went down the drain and my “POC” stopped replying to my messages for issues that were going on with my irrigation system. Then we get a package from KB about our warranty, and guess what, our irrigation system’s warranty expired over a month ago, which we didn’t know until after the fact. That’s when everything made sense as to why my KB rep stopped replying to my messages concerning the issue. Now I have to ...

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 3

Love our Home But

  • Luis B.
  • Verified HomeBuyer
  • June 09, 2020
  • Saint Cloud, FL

Hello, Just wanted to say how much we love and appreciate our home. It’s everything we have dreamed of and more. There’s a few call outs that I have. 1st being our plumbing had multiple issues the first month when we moved in. We had a blockage in the pipes which created 2 leaks. Thankfully it was fixed with no charge. 2nd we had issues with our sliding door. Thank fully it was replaced but the fact that we had a new home we figured those issues shouldn’t occur since the home and materials are brand new. 3rd : The wood under our island has come OFF!!! We love to maintain and clean our ...

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 3

Overall everything worked out eventually....

  • Ryan J.
  • Verified HomeBuyer
  • December 03, 2019
  • Apopka, FL

There was some last minute mess ups or things that were done at the last minute. Some stuff that was rushed that I didn't bother them to fix. Figured it was being "picky". I wish on some things I would have asked or spoken up about. Examples: My grass is really spotty and I have to pay to water extra because it was neglected when put it. 2: They messed up on my front porch and had to repaint it and paint is all over my mulch. 3: The different colors on the house is uneven and not straight( sloppy). 4: Some door a slightly crooked and need to be fixed still.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

KB Home - None to report

  • Susan C.
  • Verified HomeBuyer
  • January 15, 2019
  • Winter Garden, FL

None to report

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Better than average

  • Anonymous
  • Verified HomeBuyer
  • July 24, 2024
  • Minneola, FL

Kb experience was good however their financing was not

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

First-Time Homeowner

  • Damian Leon B.
  • Verified HomeBuyer
  • July 04, 2023
  • Apopka, FL

Sheri was so helpful and informative during the initial home buying experience when I went under contract. She kept me and my realtor up to date on the build throughout the process. Jim has been so attentive in taking care of structural and operational tasks that needed revision, such as replacing my master bathroom cabinetry, lawn care for the first few weeks after closing, reviewing with me the sprinkler system, etc. Kerlyn was a pleasure to speak to on the phone and he has been effective in setting up work orders to address the issue with the damaged drywall in the laundry room and ...

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

Good overall

  • Tyson C.
  • Verified HomeBuyer
  • January 24, 2023
  • Clermont, FL

Overall good. Especially since we got in early and got a good price.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

The salesman customer service, and the building manager humbleness

  • Onix V.
  • Verified HomeBuyer
  • April 19, 2022
  • Saint Cloud, FL

KB Homes is a great builder. My recommendation to other homebuyers it to ensure you understand all conditions of the contract before signing.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Great Front of House - Poor Attention to Detail

  • Colton B.
  • Verified HomeBuyer
  • February 15, 2022
  • Minneola, FL

I had a long "punch-list" when I moved it. It was pretty unacceptable. I've had to have subcontractors come out multiple times, and I am months away from having a "complete" house with no issues. KB is a budget builder, and it's fairly good value. You get what you pay for.

Total Score 4


Quality 2

Trustworthiness 4

Value 5

Responsiveness 4

KB Home - Good workmanship with quality products.

  • Robert W.
  • Verified HomeBuyer
  • December 01, 2021
  • Groveland, FL

Good workmanship with quality products. A good sound home

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Okay experience.

  • Brenda M.
  • Verified HomeBuyer
  • January 24, 2019
  • Mascotte, FL

Buying the home with Karen and Pamela was easy and pleasant. There have been several workmanship issues that now, almost 3 months in, haven’t all been taken care of. Everyone is SUPER nice, but it’s inconvenient to have to take off of work to get things fixed or to wait so long on solutions.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 2

Overall experience was very good.

  • Jose V.
  • Verified HomeBuyer
  • September 28, 2025
  • Apopka, FL

Overall experience was very good. Sales and financing were excellent but, there were too many constructions flaws. some of them corrected before closing others after we moved in. At the end most of them were fixed to satisfaction on an average time frame. I think there is areas that need improvement specially after sales; warranty process needs to review process workflow, that will help a lot and will make the warranty/service more reliable and reduce the frustration on owners and also KB warranty team.

Total Score 4


Quality 3

Trustworthiness 5

Value 3

Responsiveness 3

Thanks

  • Anonymous
  • Verified HomeBuyer
  • July 12, 2023
  • Apopka, FL

Beautiful community. Lacked communication. Couldn't get a clear date as to when we would close. After they found out we were upset they did go above and beyond to make us happy.

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 3

KB Home - Tyler from the design studio was amazing!

  • Benjamin D.
  • Verified HomeBuyer
  • December 08, 2021
  • Clermont, FL

Tyler from the design studio was amazing! There were a few major things that really affected my rating. The first is when we toured the models with the sales rep we were lied to about included features. The second was they installed the wrong cabinets initially. We had to bring it to their attention because no one realized the mistake. The final thing was after doing the final walk through and marking the items that needed to be fixed we were promised they would be fixed by closing. Only half the items were corrected. We then had to wait over a month to get some of the items fixed. That being ...

Total Score 4


Quality 4

Trustworthiness 3

Value 4

Responsiveness 3

first time build home

  • Rodney J.
  • Verified HomeBuyer
  • June 25, 2019
  • Apopka, FL

I got to say the quality of the materials are very good a solid foundation. The value for the home I think I paid a little to much it was a new plan and the layout didn't have that open layout I was looking for. I order a cabinet two months before closing and still haven't come in from the manufacture. We closed a six weeks ago and still have not received my kitchen cabinet and now seems to know when are if it's been order. I call the builder and the company it takes days are weeks for someone to respond back. end of the day, the house is 5 star quality build and I believe it will stand the ...

Total Score 4


Quality 5

Trustworthiness 3

Value 3

Responsiveness 3

Great in the beginning.

  • Shawn D.
  • Verified HomeBuyer
  • July 16, 2023
  • Clermont, FL

Our experience from the beginning was great. The sales staff did a great job of communicating the status of everything. Initially we had great communication with the building manager, but all of that changed drastically in the last 2 months. Communications ceased to exist and our closing date changed 6 times. We closed with a list of items that needed to be fixed promised by the builders. Months later we are still dealing with several of these issues. The warranty offered by the builder has been laughable and frustrating to deal with. Be prepared to have to be very patient when dealing with ...

Total Score 4


Quality 3

Trustworthiness 3

Value 4

Responsiveness 3