KB Home Reviews in Orlando, FL

The KB home sales office staff, building superintendent and warranty personnel were excellent. very caring and personable.

The salesperson we dealt with was not forthcoming about the true price of the home or the options we would be getting in the home. Our concerns were not addressed properly until we reached out to higher management on our own as our sales agent would not do it. Once we tried to be made whole and expressed the concern to her manager, there was nothing done about it and we were made to feel like it was our fault and we were stuck. Outside of the sales agent and her boss that we dealt with, everyone else was great. Especially the project manager/builder. He took all of our concerns seriously and if there was nothing that could be done, he took the time to explain why. He was great! ... More

After choosing to go with KB Home to build my very first home, I must say that this experience could have been better. The property looked good until my family and I moved in. There were a few inconveniences inside the home that had to be fixed. Plus all the midges or blind mosquitoes that were inhabiting the house when we moved in. And don’t get me started on the untreated pond behind the house. I believe that a little more due diligence could have been placed into the workmanship of the house and the area around it specifically that pond. Overall the experience was “ok,” definitely not great. This experience actually made me rethink ever building a house. I don’t see myself recommending KB Home to any of my friends, family or anyone to be honest. ... More

High cost - Finishing was not good

very stressful experience, hope we enjoy our home

The initial process was smooth. My rep was very helpful providing info on how to get prequalified and get into contract. The build time was very long as I was told permits were delayed 3 months. I was being pushed to close on property before the build was complete which I didn't appreciate. My initial foreman retired midway thru build process but the superintendent that took over the build was great.

almost two months after receiving the house I still have a to-do list that no one fixed... It seems that things have changed quite a bit with the importance of the client.

was forced to pushed to close early for a whole month for no reason (other than looks good on their paper), while they were rushing to finish up the construction of the house. Had to wait for a whole month to get internet because the construction of the next door isn't completed.

I had a great experience until final close day. I was promise a clean house and it was still dirty and still had to do repairs on it.

Value is not worth for the price paid

Not bad builders just have to spend a lot of time looking after the craftsmanship.

Sales guy was very thoughtful and helpful all the time by the way has been the only one that threat us with respect. Contractors and superintendent make us feel like we're not paying for a quality home and what we're getting is what we got very irresponsible at the time to give us a answer or make and appoinent at this time we still waiting for repairs from our first walktrough and we still without cabinet doors has been a challenge with all our founding in the first walktrough and still are there waiting that someone will show up and threat us with respect and care. We use to love KBH that's why we buy but the experience has been really disappointed ... More

A lot of problems I wish I was on them while the house was building but I didn’t know what I expected until the other home were building. I will not build a home with KB again

We wore surprise how KB install products that we didn't order without our authorization such as toilets and stove. If we don't notice no buddy mentioned. At this time, we still wearing for KB to replace a cabinet that apparently was damage during installation not to mention how poor are the kitchen cabinets terminations. Plus, we close in February 28,2022 and as of today April 30, 2022, we also still wearing for toilets replacement, range replacement and gutters installation.

Still haven't heard back from Carlos who works for KB. Says he is the one we contact for all issues over the next 2 years but we rarely get communication back and when we do it's to tell us a false date and time for the contractor he hired to fix our backyard as it continues to worsen and dates keep getting pushed we have yet to have anyone come out to offer resolution or even assess the yard for what needs to be done.

The ability to get the site approved, financing approved, selection of floor plans, etc. was excellent. The home, however, was rushed and the finish work is terrible. Damaged door, drywall tape visible all over the place, caulk lines look like they were done by a drunk, silicon cracking around sinks within a month. Responses to repairs are excruciatingly slow. 2 months to get a medicine cabinet installed that should've been there prior to closing. Worker sent for drywall repair made a mess and the repairs were horrible. Next guy did well to fix his predecessors work but then used the wrong paint. 3 weeks later and still not fixed. Construction crews from kb working on other houses have driven forklifts through our lawn enough that large sections of sod need to be replaced. Trash from other sites in our yard every day. Nail guns being fired on Christmas morning. ... More

This is the first home I brought from kb, it will be the last one as well. The materials kb used were cheap and work was rough. The new house came out with a lot of problems. Feeing like builder was not professional at all and not knowing how to build a house. There were not a lot of options to choose from design studio. We were so glad that we didn’t choose refrigerator and dry and washer from kb. We were pretty disappointed at kb home.

YOUR BOX DID NOT ALLOW TO INSERT THE PROPER VIEW, EVEN THOUGH WE DID NOT INCLUDE ANY EMOJIS. WE NEED TO SUBMIT A MORE DETAILED REVIEW. PLEASE SENT AN EMAIL ADDRESS FOR US TO DO SO. WE HAVE NOT HAD A GOOD EXPERIENCE!

Was very disappointed with the workmanship. Very sloppy. I closed May 26 here we are July 14 and still missing cabinets. Chipped tiles. a second sink was order in my upstairs bathroom last minute they said I need 900 dollars more. They put up the plumbing but no second sink. My cabinets where chipped my sink was scratched just crazy the amount of money u pay to put out that type of work.

This is my second time buying with KB. The first time was great. This second time the quality is subpar. Just to say that siding is missing and they thought is was a great idea to paint over the 2 pieces missing and not say anything. Thanks for a neighbor noticing and letting us know.

Many badly finished details

i would not buy a other house with KB home or tell someone to buy here

The world was promised to us before signing for the house, but once we signed it was very, very hard to get anyone to fix things . We’re very disappointed!!!!

The incompetence of the loan processors. The incompetence and /or negligence of some of the sub contractors. The 2 stage contract signing. 2 stages are OK as long as the structural phase isn't cemented in stone until the Design Studio phase is complete.

Mary, Brady, Tim and Mark were a great team working WITH WHAT THEY HAD. We started this process in November 2021 and moved in October 2022. Process was painful, expensive and stressful. Beautiful home, but too many problems, still being resolved. Thank you Mary for all Your hard work throughout this process.