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KB Home Reviews in Orlando, FL

What Orlando Homeowners Have to Say About KB Home.

Read all 391 verified reviews from homeowners that built a new home with KB Home in the Orlando area. Orlando homeowners have rated KB Home an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.5 out of 5 stars in Orlando Area

391 Reviews in Orlando Area

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.4

Value 4.4

Responsiveness 4.4

KB Home in Orlando Area

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Customer Reviews

Water heater leak

  • Simone G.
  • Verified HomeBuyer
  • March 16, 2022
  • Saint Cloud, FL

I have a leak in my water heater more than a month and I receive my house without 2 cabinets doors that was supposed to be delivered in February 24th, but until now nothing. They return quickly my questions but I don’t have the real solution for my problems.

Total Score 4


Quality 4

Trustworthiness 3

Value 4

Responsiveness 2

KB Home - Overall ok experience.

  • Jessica A.
  • Verified HomeBuyer
  • January 14, 2020
  • Kissimmee, FL

Overall ok experience. There are a lot things I wished would have been different but the process did turn out better than expected at the end.

KB Home responded:
Hey Jessica, thank you for this feedback on your experience. Let us know if we can be of any assistance at CustomerRelations@kbhome.com. Enjoy your home. –James

Total Score 4


Quality 4

Trustworthiness 3

Value 3

Responsiveness 3

Build Bigger for Less is True

  • Anonymous
  • Verified HomeBuyer
  • April 10, 2024
  • Clermont, FL

The buying process was smooth when it came to actually dealing with a sales rep and closing. The building process though is not amazing and if you cannot go by every day and check on the work being done then I caution you. KB Home's motto in my neighborhood was build bigger for less and nothing could be more than true. The quality of work is spotty, no one is checking the trades peoples work the day they do things. Mistakes are made but rather than the construction crew in charge calling it out, I am the one that has to send pictures and bother them to fix it. The attention to detail overall ...

Total Score 4


Quality 2

Trustworthiness 3

Value 3

Responsiveness 4

Warranty

  • Charlene O.
  • Verified HomeBuyer
  • April 02, 2024
  • Saint Cloud, FL

I’m if you waiting to come and fix behind the old oven since the day I moved. They told me that they will take care of the issue ASAP. I’m still waiting.

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Overall it was very educational, but long.

  • Joe C.
  • Verified HomeBuyer
  • August 18, 2024
  • Saint Cloud, FL

Dahlia and Joey were great to work with. However, the underwriter(s) were terrible to work with. They made me feel I had to prove I was giving honest answers to anything and everything. Took them so long to do things that I needed to pay extra to get more time to close

Total Score 3


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

KB Home - Overall experience was great.

  • Desiree V.
  • Verified HomeBuyer
  • December 22, 2020
  • Groveland, FL

Overall experience was great.

Total Score 3


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Craftsmanship was not the highest priority

  • Donald Lee B.
  • Verified HomeBuyer
  • April 03, 2024
  • Minneola, FL

Attention to detail isn’t there. Holes hidden behind light fixtures, drywall not texted and covered with a mirror, ect.

Total Score 3


Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

My experience

  • Carlos R.
  • Verified HomeBuyer
  • April 16, 2023
  • Clermont, FL

Pete is an excellent construction manager

Total Score 3


Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

It was pretty good

  • Joshuaronie D.
  • Verified HomeBuyer
  • December 06, 2022
  • Sanford, FL

My house wasn't done on time and was delayed several times, but for the most part all parties involved did the best they could during this situation and were very prompt and treated us well. Thank you

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 5

KB Home - Do not fall for the so-called move-in ready homes.

  • Christiantus A.
  • Verified HomeBuyer
  • April 15, 2022
  • Saint Cloud, FL

Do not fall for the so-called move-in ready homes. It could take more than 7 months to complete. It simply means the options are preselected and you can't make changes. Former sales rep was very arrogant and not providing updates. It took about 30 days for KB homes to sign their own part of the contract and another month to lay the foundation and this was only done after I contacted the area manager. Meanwhile the sales rep with whom I made the lot selection a couple of times sent me ongoing work in another property just to give impression that work had started and also knowing I was living ...

Total Score 3


Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

Great at first. Many workmanship issues, still fixing after move in

  • Anonymous
  • Verified HomeBuyer
  • October 26, 2021
  • Sanford, FL

The initial selection process with the design studio and everything was great. We are happy with the price of the house when we purchased. We had many issues with workmanship and with getting those issues addressed. We went through several construction managers throughout the process, but they kept quitting KB. Our 3rd one has been very helpful and attentive to our needs, but there’s still a lot of work to be done. We are now moved in and still working on fixing a lot of little things.

Total Score 3


Quality 2

Trustworthiness 4

Value 5

Responsiveness 4

Started Well, but Delivery of home was poor

  • Anonymous
  • Verified HomeBuyer
  • March 29, 2022
  • Sanford, FL

There are lot of exceptions and issues after our closing. Chris - our warranty manager was extremely helpful in trying to sort out the issues, but still the delay in exception lists are unacceptable. Also, the quality of the materials are not up to the mark.

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

get your own financing, do not finance through KB home loans, it was a horrendous experience

  • Anonymous
  • Verified HomeBuyer
  • December 28, 2020
  • Saint Cloud, FL

The KB home sales office staff, building superintendent and warranty personnel were excellent. very caring and personable.

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

KB Home - The salesperson we dealt with was not forthcoming about the true

  • Anonymous
  • Verified HomeBuyer
  • December 15, 2020
  • Apopka, FL

The salesperson we dealt with was not forthcoming about the true price of the home or the options we would be getting in the home. Our concerns were not addressed properly until we reached out to higher management on our own as our sales agent would not do it. Once we tried to be made whole and expressed the concern to her manager, there was nothing done about it and we were made to feel like it was our fault and we were stuck. Outside of the sales agent and her boss that we dealt with, everyone else was great. Especially the project manager/builder. He took all of our concerns seriously and ...

Total Score 3


Quality 4

Trustworthiness 2

Value 3

Responsiveness 5

Could Be Better

  • Leason B.
  • Verified HomeBuyer
  • September 08, 2020
  • Orlando, FL

After choosing to go with KB Home to build my very first home, I must say that this experience could have been better. The property looked good until my family and I moved in. There were a few inconveniences inside the home that had to be fixed. Plus all the midges or blind mosquitoes that were inhabiting the house when we moved in. And don’t get me started on the untreated pond behind the house. I believe that a little more due diligence could have been placed into the workmanship of the house and the area around it specifically that pond. Overall the experience was “ok,” definitely not ...

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 5

High cost

  • Anonymous
  • Verified HomeBuyer
  • July 20, 2022
  • Sanford, FL

High cost - Finishing was not good

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

wish they can sell homes with everything

  • Anonymous
  • Verified HomeBuyer
  • June 30, 2021
  • Saint Cloud, FL

very stressful experience, hope we enjoy our home

Total Score 3


Quality 3

Trustworthiness 4

Value 1

Responsiveness 5

Awesome superintendent

  • Devin B.
  • Verified HomeBuyer
  • May 10, 2023
  • Minneola, FL

The initial process was smooth. My rep was very helpful providing info on how to get prequalified and get into contract. The build time was very long as I was told permits were delayed 3 months. I was being pushed to close on property before the build was complete which I didn't appreciate. My initial foreman retired midway thru build process but the superintendent that took over the build was great.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Upset

  • Anonymous
  • Verified HomeBuyer
  • March 28, 2023
  • Clermont, FL

almost two months after receiving the house I still have a to-do list that no one fixed... It seems that things have changed quite a bit with the importance of the client.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

a lot of unnecessary frustration

  • Anonymous
  • Verified HomeBuyer
  • December 18, 2022
  • Clermont, FL

was forced to pushed to close early for a whole month for no reason (other than looks good on their paper), while they were rushing to finish up the construction of the house. Had to wait for a whole month to get internet because the construction of the next door isn't completed.

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 4

Loved going to the Home Studio and pick all the stuff for the house

  • Anonymous
  • Verified HomeBuyer
  • July 13, 2021
  • Saint Cloud, FL

I had a great experience until final close day. I was promise a clean house and it was still dirty and still had to do repairs on it.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

KB Home - Value is not worth for the price paid

  • Anonymous
  • Verified HomeBuyer
  • January 14, 2020
  • Kissimmee, FL

Value is not worth for the price paid

KB Home responded:
Hello, it sounds like you’re frustrated, we’d really like to help. Feel free to email us at CustomerRealtions@kbhome.com. -Nick

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Not too bad

  • Anonymous
  • Verified HomeBuyer
  • May 22, 2019
  • Winter Garden, FL

Not bad builders just have to spend a lot of time looking after the craftsmanship.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Poor performance

  • Christopher M.
  • Verified HomeBuyer
  • December 06, 2022
  • Sanford, FL

Sales guy was very thoughtful and helpful all the time by the way has been the only one that threat us with respect. Contractors and superintendent make us feel like we're not paying for a quality home and what we're getting is what we got very irresponsible at the time to give us a answer or make and appoinent at this time we still waiting for repairs from our first walktrough and we still without cabinet doors has been a challenge with all our founding in the first walktrough and still are there waiting that someone will show up and threat us with respect and care. We use to love KBH ...

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

KB Home - A lot of problems I wish I was on them while the house was building

  • Brandon V.
  • Verified HomeBuyer
  • March 17, 2021
  • Mascotte, FL

A lot of problems I wish I was on them while the house was building but I didn’t know what I expected until the other home were building. I will not build a home with KB again

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 4