KB Home Reviews in Orlando, FL
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What Orlando Homeowners Have to Say About KB Home.
Read all 415 verified reviews from homeowners that built a new home with KB Home in the Orlando area. Orlando homeowners have rated KB Home an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
KB Home in Orlando Area
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Customer Reviews
Excellent!
- Carlos C.
- Verified HomeBuyer
- December 10, 2019
- Mascotte, FL
Excellent service from the first day, they kept us up to date on each process, until the time of closing. It was a pleasure!!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Overall everything worked out eventually....
- Ryan J.
- Verified HomeBuyer
- December 03, 2019
- Apopka, FL
There was some last minute mess ups or things that were done at the last minute. Some stuff that was rushed that I didn't bother them to fix. Figured it was being "picky". I wish on some things I would have asked or spoken up about. Examples: My grass is really spotty and I have to pay to water extra because it was neglected when put it. 2: They messed up on my front porch and had to repaint it and paint is all over my mulch. 3: The different colors on the house is uneven and not straight( sloppy). 4: Some door a slightly crooked and need to be fixed still.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
KB Home - Integrity, friendly great salespeople and customer service all
- Mutallib M.
- Verified HomeBuyer
- November 26, 2019
- Orlando, FL
Integrity, friendly great salespeople and customer service all around.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
We love our KB Home
- Daniel M.
- Verified HomeBuyer
- November 25, 2019
- Clermont, FL
Thus far we are very happy with our purchase. Great neighborhood, great house , and the few minor issues we've found have been addressed with urgency. Our only complaint would be in some materials used, particularly the quality of grass used. Overall, moving into a KB home seems to have been the best choice for us!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Responsiveness of issues after moving in.
- Angel P.
- Verified HomeBuyer
- November 20, 2019
- Saint Cloud, FL
Before signing on the closing day there were several issues that were done at last minute like the grading on the left hand side in between houses. By now KB home had worked on this matter several times and stilll not resolve. Also, the were a crack on the ceiling by the dining room area that three different people have tried to fix. The biggest issue is the Grading in between the house. I keep being told that has to do with the city. I know it doesn’t has to do anything with the city. The last crew that was here broke the cable for spectrum and taped it together and didn’t say anything about ...
KB Home responded:
Hi Angel, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. -James
Total Score 2
Quality 5
Trustworthiness 2
Responsiveness 1
Sales office, design center, field supervisor and the rest of the team are very professional. Good job K.B
- Rosario S.
- Verified HomeBuyer
- November 20, 2019
- Clermont, FL
Very knowledgeable staff
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Wonderful experience
- Gaurav M.
- Verified HomeBuyer
- November 05, 2019
- Orlando, FL
Liked the structural upgrades offered by the builder
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great everything
- Alexis R.
- Verified HomeBuyer
- October 31, 2019
- Saint Cloud, FL
Great everything
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Very attentive and responsive.
- Sergio M.
- Verified HomeBuyer
- October 30, 2019
- Orlando, FL
Very attentive and responsive. Really made the process great!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Amazing
- Irene M.
- Verified HomeBuyer
- October 23, 2019
- Orlando, FL
Thank you
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Experience
- Anonymous
- Verified HomeBuyer
- October 06, 2019
- Apopka, FL
KB does build with some quality materials like the ZIP system and the flexible water piping. However, most builders include 9foot ceilings as standard and walk in showers as standard but KB does not. Walk through was not handled as well as it could have been and the home wasn’t ready to close despite numerous reminders of outstanding items but had no choice but to close on closing date.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
KB Home - Kb has been more than amazing from the very begin all the way
- Hector C.
- Verified HomeBuyer
- September 27, 2019
- Clermont, FL
Kb has been more than amazing from the very begin all the way past the End. The address ever issues and made it seems as if it was them buying the home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The best experience ever
- Luis S.
- Verified HomeBuyer
- September 25, 2019
- Saint Cloud, FL
I was so nervous to buy a house after seen all my friends having problems with their home buying experience, i can say from that moment when i sign the contract paperwork till today have been a really good experience no problem and no hiccups , been able to be there on every step of building you home is really priceless
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Greatness
- Adalberto B.
- Verified HomeBuyer
- September 24, 2019
- Saint Cloud, FL
Excellent service from the beginning to end.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Excellent
- Francisco P.
- Verified HomeBuyer
- September 24, 2019
- Orlando, FL
Excellent
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - There were some areas in the house that needed attention.
- Anonymous
- Verified HomeBuyer
- September 18, 2019
- Mascotte, FL
There were some areas in the house that needed attention. They were taken care of by construction manger right away. Overall good experience.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
KB Home - Excellent service.
- Rookminee N.
- Verified HomeBuyer
- September 17, 2019
- Mascotte, FL
Excellent service.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good purchasing experience
- Windermere L.
- Verified HomeBuyer
- September 17, 2019
- Windermere, FL
Good attention, materials, and quality in general.
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 4
KB Home - Very professional
- Cheryl C.
- Verified HomeBuyer
- September 14, 2019
- Saint Cloud, FL
Very professional
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good
- Jose C.
- Verified HomeBuyer
- September 10, 2019
- Saint Cloud, FL
Is always a great experience to see the construction process since the beginning.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
49 days after close and still not 100%
- Adam T.
- Verified HomeBuyer
- September 10, 2019
- Winter Garden, FL
I'm still waiting for a plethora of issues to be resolved.
KB Home responded:
Hello Adam, we are sorry for any frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Bad
- Jasmin M.
- Verified HomeBuyer
- August 13, 2019
- Saint Cloud, FL
Call me I will tell you
KB Home responded:
Hi, Jasmin, we would be happy to have someone give you a call. Please e-mail your home address and contact information to our Customer Relations department at CustomerRelations@kbhome.com. A representative will contact you as soon as possible to look into any concerns. -Brian
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
We loved their floor plans, I will recommend KB homes.
- Carlos L.
- Verified HomeBuyer
- August 13, 2019
- Windermere, FL
Very accurate on home delivery.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
lack of supervision and follow-up
- Jose M.
- Verified HomeBuyer
- August 09, 2019
- Windermere, FL
Many badly finished details
KB Home responded:
Hi Jose, We're sorry for any frustration with your home. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian
Total Score 3
Quality 1
Trustworthiness 3
Responsiveness 1
5 STAR
- Chris W.
- Verified HomeBuyer
- August 02, 2019
- Clermont, FL
We couldn't be happier with our home building experience!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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