Skip main navigation

KB Home Reviews in Orlando, FL

What Orlando Homeowners Have to Say About KB Home.

Read all 415 verified reviews from homeowners that built a new home with KB Home in the Orlando area. Orlando homeowners have rated KB Home an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.5 out of 5 stars in Orlando Area

415 Reviews in Orlando Area

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

KB Home in Orlando Area

View Homes

Customer Reviews

KB Home - The entire process with KB Homes from start to finish was amazing.

  • Danielle D.
  • Verified HomeBuyer
  • July 30, 2019
  • Mascotte, FL

The entire process with KB Homes from start to finish was amazing. We are super happy with our new home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great experience.

  • Maria F.
  • Verified HomeBuyer
  • July 30, 2019
  • Saint Cloud, FL

Great experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great House.

  • Javier E.
  • Verified HomeBuyer
  • July 20, 2019
  • Windermere, FL

Great House. I like it so far

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Experience

  • Jeffrey N.
  • Verified HomeBuyer
  • July 18, 2019
  • Saint Cloud, FL

Buying experience with KB was great!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - KB HOME has the best customer service you can find.

  • Zuleyka L.
  • Verified HomeBuyer
  • July 16, 2019
  • Saint Cloud, FL

KB HOME has the best customer service you can find. Throughout the whole process you will enciunter different staff that answer questions, listens, and work hardly to meet the expectations set during the contratct.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent Service!

  • Michael G.
  • Verified HomeBuyer
  • July 16, 2019
  • Clermont, FL

Johnny was very responsive to when our house needed repairs and really amazed at the high quality service! Well done!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Lovely choices and good service

  • Anonymous
  • Verified HomeBuyer
  • July 10, 2019
  • Windermere, FL

Lovely choices and good service

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Outstanding

  • Eliut M.
  • Verified HomeBuyer
  • July 09, 2019
  • Orlando, FL

I Highly recommend KB home to buyers.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excelente Services

  • Esteban M.
  • Verified HomeBuyer
  • June 28, 2019
  • Saint Cloud, FL

We are so grateful for your service since the beginning I am so happy that we choose KB Homes to build our home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Irresponsible, rude,

  • Michael S.
  • Verified HomeBuyer
  • June 25, 2019
  • Windermere, FL

Irresponsible , rude

KB Home responded:
Hello Michael, we are sorry for any frustration and would like to help. Please e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager to assist with this matter. –Brian

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

KB Home - bad quality of the painting and kitchen

  • Luiz A.
  • Verified HomeBuyer
  • June 25, 2019
  • Windermere, FL

bad quality of the painting and kitchen

KB Home responded:
Hello Luiz, we are sorry for your frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 2

first time build home

  • Rodney J.
  • Verified HomeBuyer
  • June 25, 2019
  • Apopka, FL

I got to say the quality of the materials are very good a solid foundation. The value for the home I think I paid a little to much it was a new plan and the layout didn't have that open layout I was looking for. I order a cabinet two months before closing and still haven't come in from the manufacture. We closed a six weeks ago and still have not received my kitchen cabinet and now seems to know when are if it's been order. I call the builder and the company it takes days are weeks for someone to respond back. end of the day, the house is 5 star quality build and I believe it will stand the ...

Total Score 4


Quality 5

Trustworthiness 3

Responsiveness 3

We Love Our House

  • Isaac E.
  • Verified HomeBuyer
  • June 18, 2019
  • Clermont, FL

There is always a bit here and a bit there but overall we are satisfied. Also our PM Ray, great guy and very very helpful.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not too bad

  • Anonymous
  • Verified HomeBuyer
  • May 22, 2019
  • Winter Garden, FL

Not bad builders just have to spend a lot of time looking after the craftsmanship.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Delivered as promised

  • Gustavo L.
  • Verified HomeBuyer
  • May 17, 2019
  • Windermere, FL

The hole experience was fantastic, starting with the visit to the different home options and sizes, the lotes and the clubhouse. The design center is the best we have visited and the staff attitude is amazing. They finished the home a month earlier and everything was as promised.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Excellent

  • Joaquin R.
  • Verified HomeBuyer
  • May 08, 2019
  • Saint Cloud, FL

Excellent

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good

  • Cesar P.
  • Verified HomeBuyer
  • April 25, 2019
  • Saint Cloud, FL

Good

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Customer Service and Support Team

  • Anonymous
  • Verified HomeBuyer
  • April 16, 2019
  • Orlando, FL

The customer service from the sales center, design studio and all the way to the contractor in our house buying experience were very helpful and attentive. They all have been there to help and explain anything we ask for. Cant complain about the experience and service provided.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Everything great.

  • Hector G.
  • Verified HomeBuyer
  • April 09, 2019
  • Saint Cloud, FL

Everything great.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Highly recommended

  • David Y.
  • Verified HomeBuyer
  • April 02, 2019
  • Orlando, FL

Highly recommended

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Experience

  • Laura R.
  • Verified HomeBuyer
  • March 27, 2019
  • Orlando, FL

I’m so happy I chose KBHome. Where do I start? My sales counselor Alex and Jarret were awesome in helping my family select a model that worked for us. Ashley in Design took her time to go over all options in designing and helped with style ideas. During construction Sam and Jarret kept me informed on status of my home and sent me photos as we got closer to the end (which I appreciated as I did not live close). My loan agents Heide and Cathy stayed in close contact with me and made closing stress free. Being a first time home buyer I had a lot of questions each step of the way and every team ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The KB home team have exceeded my expectations!

  • Melissa P.
  • Verified HomeBuyer
  • March 05, 2019
  • Saint Cloud, FL

The KB home team have exceeded my expectations!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not Great

  • Anonymous
  • Verified HomeBuyer
  • February 09, 2019
  • Kissimmee, FL

Partly my fault for not making sure what was getting. Asked about screen for back porch but no one bothered to tell me there was no porch on this house changed the color of cabinets t hey picked and asked for different counter top in kitchen which they did not change after picking different cabinets. At fist very responsive to any problems or flaws but soon started not responding very well if at all. still have issues not taken care of.

KB Home responded:
Hello, we are very sorry for your frustration and would like to help. If you would like to speak with a representative, please e-mail CustomerRelations@kbhome.com, and we can put you in touch with a manager to look into the issues that require attention. --Brian

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 2

Building a Great Home!

  • Fabiola C.
  • Verified HomeBuyer
  • February 06, 2019
  • Winter Garden, FL

The process of building with KB Home was so much easier than I thought it would be. There are not enough words to Express how thankful we are to the entire WOW .

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - After closing every turned out horrible with kB home representatives

  • Anonymous
  • Verified HomeBuyer
  • January 30, 2019
  • Kissimmee, FL

After closing every turned out horrible with kB home representatives

KB Home responded:
Hi Guiovanny, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. -Brian

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1