KB Home Reviews in Tampa St. Petersburg, FL
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What Tampa St. Petersburg Homeowners Have to Say About KB Home.
Read all 188 verified reviews from homeowners that built a new home with KB Home in the Tampa St. Petersburg area. Tampa St. Petersburg homeowners have rated KB Home an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
KB Home in Tampa-St. Petersburg Area
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Customer Reviews
KB Home - Responded with urgency.
- Alain R.
- Verified HomeBuyer
- March 22, 2019
- Riverview, FL
Responded with urgency.
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
KB Home - The entire process and Experience were enjoyable.
- Rafael C.
- Verified HomeBuyer
- November 23, 2021
- Seffner, FL
The entire process and Experience were enjoyable.
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
KB Home - Contractor say will fix "issues" but you don't hear from him
- Anonymous
- Verified HomeBuyer
- January 05, 2022
- Hudson, FL
Contractor say will fix "issues" but you don't hear from him over 2 months.
Total Score 5
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
Mark has been excellent in helping us with every issue that arises
- Richard K.
- Verified HomeBuyer
- June 06, 2024
- Land O' Lakes, FL
KB lending portion wasn't very good at all.....builder and construction of home and house itself were excellent. Enough said. I'm done with filling out surveys.
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Dreams can became true.
- Olga Lydia P.
- Verified HomeBuyer
- November 29, 2023
- Hudson, FL
After everything I have been thru the buying of my house, I just can say that with the professionalism and help of Jill H.(sales representative), Mariel G. (Design Studio manager) and with the help after the last walk thru and his fast action with the final details of Mark (project manager), my dream house can not be come true. Thanks and many blessings for you all.
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Steve is awesome
- Majeed M.
- Verified HomeBuyer
- September 01, 2021
- Valrico, FL
Love the house. Steve, the construction manager, has been the best part of it all.
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
KB homes went above and beyond! Great experience with sales and our general contractor.
- Anonymous
- Verified HomeBuyer
- June 01, 2021
- Hudson, FL
The weekly calls from either our sales agent or the general contractor made the home building process remarkable and easy. Great communication the whole time!
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
They try hard
- Anonymous
- Verified HomeBuyer
- January 18, 2019
- Wimauma, FL
At first they were very on top of issues, as more issues arise after living in the house it took longer and a littler hard to get things accomplished - especially the first time
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
So far so good
- Alexander C.
- Verified HomeBuyer
- December 20, 2018
- Trinity, FL
The process was easygoing
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Happy homeowner
- Lissette L.
- Verified HomeBuyer
- June 03, 2020
- Gibsonton, FL
Very pleased and happy. Even after closing Jeremy still in contact and promptly answer all my questions. Love my home!
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Great Home Layout
- Anonymous
- Verified HomeBuyer
- July 27, 2023
- Seffner, FL
Builders from the start gave weekly updates on the construction of the home. Layout of the home turned out well and any issues or repairs needed after closing are being resolved periodically.
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 4
KB Home - The home that KB built for us is our first home.
- Shanada K.
- Verified HomeBuyer
- January 19, 2022
- Hudson, FL
The home that KB built for us is our first home. My husband and I love the great customer service that Angie gave. She made us feel comfortable and welcomed. Tony is also amazing and we truly appreciated all the calls we received from him, while he was building our home. The only downfall would be the Financial part/mortgage originator rep named Rosa. She was not responsive and we definitely didn’t have a good experience with her. So needless to say we went with another mortgage company that was more helpful and responsive.
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 2
New home
- Efrain H.
- Verified HomeBuyer
- January 17, 2019
- Gibsonton, FL
The house is good but there are some issues that have to be address on the inside
KB Home responded:
Hi, Efrain, thank you for your feedback. If you have not already contacted Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. -- Lynn
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 4
Builder did not do any work on the gutters until after close and after it was pointed out that gutters were part of the contract .
- Anonymous
- Verified HomeBuyer
- January 02, 2025
- Wesley Chapel, FL
Sales person Gabby was great, as well as the closing staff at the closing offices. The last construction manager we dealt during the final days of construction was also very helpful.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
response time to questions and friendliness
- Elizabeth D.
- Verified HomeBuyer
- August 17, 2021
- Hudson, FL
The entire process was made easy from the sales to home store to construction manager to financing. The process was explained by sales in the beginning and they never missed a beat. Would recommend to others
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 5
KB Home - Great experience with KB homes
- Sandricka W.
- Verified HomeBuyer
- December 07, 2020
- Gibsonton, FL
Great experience with KB homes
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Craftsmanship Not 100%
- Robina D.
- Verified HomeBuyer
- July 16, 2020
- Gibsonton, FL
As we have lived in our home going on the second month we have found a few things that where not done correctly. Walk through doesn’t allow a through inspection because of course everything can’t be looked over in just a few hours. We love our home just wish something’s weren’t done so poorly.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
I am happy with my house. Five Stars for Custumer Service.
- Zaida G.
- Verified HomeBuyer
- January 17, 2020
- Gibsonton, FL
I need to say 100% satisfied with the service of the construction manager, New Home Sales Counselor, and Loan Department. The materials are good but could be better. The Responsiveness to issues is fast but not necessary the results are as we asked. The construction workers don't have enough attention to the details. Issues that I want to share with no resolution at our favor.: Asking for a better more capacity AC unit ( I will pay the cost difference), a lot of construction debris over already installed appliances (we asked for microwave replacement) and very bad quality grass. At ...
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Phase two
- Anonymous
- Verified HomeBuyer
- January 26, 2023
- Hudson, FL
Overall good experience with KB homes.
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
Can be better
- Diana C.
- Verified HomeBuyer
- January 15, 2020
- Riverview, FL
Cabinet are a disaster
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
KB Home - Good community, they still have some issues to fix but they are
- Anonymous
- Verified HomeBuyer
- November 01, 2019
- Gibsonton, FL
Good community, they still have some issues to fix but they are working on it.
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
New Home Took Over A Year To Complete
- Anonymous
- Verified HomeBuyer
- January 17, 2023
- Hudson, FL
Jeff, our Sales Counselor was terrific. I cannot say enough good things about him. Closing was delayed a number of weeks due to supply issues. A number of things were incomplete upon closing in early December and added to the Exception List. We are still waiting to have many of the issues resolved.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 2
Unfinished
- Andrea C.
- Verified HomeBuyer
- January 19, 2023
- Hudson, FL
House still incomplete. Missing shower and cabniet trim. Never given updates, I have to call in and ask what's going on and no one ever seems to know.
Total Score 4
Quality 4
Trustworthiness 3
Value 3
Responsiveness 1
Good experience, but sometimes communication was lacked.
- Jose Francisco A.
- Verified HomeBuyer
- December 13, 2023
- Hudson, FL
Big thanks to Jeff, he was amazing! Thank you, Grace, for your input and patience. Rick, always on point and knowledgeable, Mark was good.
Total Score 3
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Happy and Sad
- Josephine Catal M.
- Verified HomeBuyer
- February 25, 2023
- Hudson, FL
We are hoppy to move in to our new house, unfortunately there are still alot of thing need to be done. My tip is to hire a private inspector and a realtor when purchasing a home, brand new or not. Make sure you dont need to rush on your closing date so that the builder will finish everything before moving in.
Total Score 3
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
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