KB Home Reviews in Las Vegas, NV

The home was ready on time as promised

Jim in sales and Dan on the construction side were fantastic to work with. They provided regular updates and delivered the house ahead of schedule.

Great presentation. Expedient service and eager to get to closing.

Great and welcoming! Helpful information and good responsiveness with staff. Sometimes it took a minute or an extra call/email for response but did get back to me with all my questions, and was always available. Workmanship and materials could use a bit of work but expected as a company building multiple houses at once. As a first time home buyer buying a new build, it was a great experience. Overall satisfied and happy with my buy. Thank you!

The homebuilding process was stressful as many new home buyers know. The loan process was the most stressful part. I felt like a lot of the documents we were giving were being lost and had to be redone a lot of the times. And the communication between the sales agent and loan officer was not well. I understand having to keep giving documents in order to continue the process for the loan, but to keep being told that documents were never received despite the email confirmation was frustrating. Jared, our sales agent was amazing. He kept us updated every week and met our needs whenever we needed. Jason, the superintendent of our home was also super helpful. He worked fast and completed the tasks that needed to be done ASAP. Overall, the homebuying experience was great, despite the loan process. ... More

My building supervisor, Nick is great. He has a great personality and is very patient. He listens to all my "concerns" and respond promptly. He even picks up his cell phone on weekend when I have a blown fuse in my kitchen and gave me advice. He had accommodate and assist me to change my initial walk through date when I had some oral surgery done in NY. I had a condo in NY LI area and my experience with KB home and Nick opens my eyes on how excellent builders respond to their customer after the sales. KB could write the text book on customer care. They truly earn their motto on "relationship building". I am impressed that a lot of employees purchase KB homes in the vicinity. This substantiate the quality of their work. An "insider" knows true quality. Overall my experience is extremely positive. It makes my 3000 miles move form LI to NV very worthwhile. I also want to mention Venessa who is my sales representative. She had kept me inform all the way through the building phase. She is an asset in the sales team. Keep up the good work. ... More

Overall it is good work.

Be patient.......some things take a while due to shortages

Having issues after owning the home. The construction workers are very disrespectful and do not care that I live next door to the house they are building. They fixed the first issue when the construction workers did not secure wood planks on the roof next to us and the winds blew it off and made a big hole in the side of my house. They also leave trash all over unsecured and the high winds blow it onto my property. I have cleaned it multiple times. They block my driveway with trucks and I've had to tell them to move a couple times. Just the other day they were spraying down the roof next to me and a piece of the roof flew off and almost hit a guest in the head I had over at the house while we were outside.. I have sent an email about these issues and have not received a response and it's been 96 hours since I emailed. The home buying experience was 10/10 but the construction workers make living there stressful and annoying. Counting down the days until they are finished and never return. ... More

The key to being happy with a new home is being in the area when it's being built and being able to correct deficiencies quickly. That requires good coordination between the buyer and the site superintendent. That's exactly what we had. Our superintendent was responsive and immediately saw to it that issues were corrected. You just can't beat that.

Buying from out of State, all KB Home Representatives were very accommodating to our situation and responded quickly to our questions.

Ask questions. There will be things that you overlooked that you will be kicking yourself later on

Great builders less than stellar materials. Some questions, particularly early on, took days to get answered.

Jeff from the sales office was very friendly and quick to respond to our needs. There were several things that had to be cleaned up after our walkthrough that seemed to be ignored but we were reassured by the superintendent that 1 year home warranty will cover it.

Overall very good. A couple of things that needed to be seen to but if I needed something Paul always answered my texts and helped out.

Our Super has been really good. Any concerns that I have had he has taken care of them. I lived only a mile away from our new KB home so we were there almost every night after work. I always had questions and he explained everything well. I did not like the financing experience, that was a PAIN! But, again, overall we are enjoying our home and looking forward to spending these first Holidays in it!

Thank you

Check home for any things that need attention from seller. Make sure you let them know when you haven't received any call backs to fix the problem. This helps the builder in who they use for their construction and appliances.

As a first time home buyer, it was a great experience all around.

Choose wisely for any upgrade you want for your house because it makes a huge difference and money worth.

Everyone I’ve worked with has been incredibly nice. Unfortunately there was some sloppy work done in a few areas and I’m still waiting for an issue to be fixed almost two months after moving in.

I really appreciated all the emails in the building process. Workmanship/Materials: I wish somethings would have been said about the time not being sealed prior to move in. I wish it was also said (if it is said then emphasized more) that the paint will be a matte as well. Both the sealing and the paint should at least be things that people can choose to upgrade through KB. I know everything can't be perfect but I do feel that the painting could have been done better (lots of little dots on my time). Also anything that I asked to be touched up was done, however now it is just as obvious. Trustworthiness: I also feel that it should be explained that if you don't have a realtor to represent you, then KB is just representing themselves which with any company that is not what is best for the customer. Obviously this would take money away from them so it won't happen with any builder. I had a lot of confusion when dealing with KB financial and feel they were talking around my questions to halfway answer so the outcome was best for them. Value I gave 4 because they are very expensive houses. I understand that is the going rate but I feel the sale price is nowhere close to the actual cost to build it. I feel KB definitely does not use the best products (paint company they use says that they water down the cheapest paint that they buy from them). This might be standard with all builders but does not make it "Great" quality. Responsiveness: Great responses prior and once purchased. I haven't really had an issue except for sealing time and paint quality which I had an outside company do. I hope i continue to get great responsive after this review is complete as well. ... More

I love my home. I wish there were more focus put on ensuring the quality of workmanship from start to finish and the presentation and cleanliness. Other than that, everyone was attentive and helpful to my concerns during the build process. I suggest improving customer service response time during the 30-90 days after move-in as this a critical time for the homeowners as they discover their new home and much of the information provided to them initially were more likely lost or forgotten. Understanding this and being available to homeowners is key to building trust and getting the five star rating. ... More

Home buying and sales office experience great. Seemed like they had a floor plan for any situation. Walkthrough/closing/key handover process is a bit confusing and not cool device to homebuyer. Blue tape from walkthrough removed even though items weren’t fixed.

Tom was great throughout the whole process from start to finish. He was always very responsive and eager to help solve any issues we were running into. For the sales team, Iman also was very responsive and tried to satisfy all of our needs. At first, we were not too pleased with the process, communication, and updates we were receiving. We voiced those feelings to Iman and she listened to what we had to say and went out of her way to make sure we were happy with our decision. We are still working through a few last hoops with their customer service and warranty department to get a few last things squared away, but the customer service team has also been very helpful. ... More