KB Home Reviews in Las Vegas, NV

Home buying and sales office experience great. Seemed like they had a floor plan for any situation. Walkthrough/closing/key handover process is a bit confusing and not cool device to homebuyer. Blue tape from walkthrough removed even though items weren’t fixed.

Tom was great throughout the whole process from start to finish. He was always very responsive and eager to help solve any issues we were running into. For the sales team, Iman also was very responsive and tried to satisfy all of our needs. At first, we were not too pleased with the process, communication, and updates we were receiving. We voiced those feelings to Iman and she listened to what we had to say and went out of her way to make sure we were happy with our decision. We are still working through a few last hoops with their customer service and warranty department to get a few last things squared away, but the customer service team has also been very helpful. ... More

Experience was easy and the people were extremely helpful except for the lending experience.

After 3 months, Still waiting for cabinet doors to arrive

The sales agent and Superintendent responded, answered, and solved my questions or concerns quickly.

The build is of good quality. There were some minor issues when moving in but were resolved promptly. With exception to an expensive water bill accrued because the irrigation valve was faulty, causing a small but expensive leak in the sprinkler system. I was hit with a $350 bill, that I have no choice to pay with the water district. Customer service was contacted and chose not to say say yes to doing the right thing. Apparently the warranty covers inside the home only. Working in the hospitality industry, we would have eaten the cost in order to preserve our reputation. However I believe KB is not entirely in accordance with its branding message “#1 in Customer Satisfaction”. KB and its lender will gain approx $800k between purchasing the home and interest accrued over 30 year loan. I would think that $275 would be something that could be written off, but I guess KB is solely interested in maximizing profit margins. At the expense of its customers. This is very unfortunate because the staff members I’ve worked with are wonderful dedicated professionals: Amber (realtor, who was very patient and kept us updated regularly ), Gina & Traci (loan officers, who were very patient in keeping us appraised) Paul (Superintendent, his easy going demeanor and passion for magic) & especially to Raymond (Asst Superintendent, whose gone above and beyond because he is Cleaner *read Relentless by Dwayne Grover) have been very professional and easy to work with. They made the homebuying process more manageable & helped lower our stress levels. ... More

Purchase single story home love the floor plan Some cabinet doors missing and last time I checked still missing im not happy about this also a/ c air screen missing. Great sales people and superintendent

Despite the supply chain issues, the house is very nice and worth waiting for.

KB project manager and site superintendent are very responsive and client focus.

Both our contractors and sales staff remained in constant contact with updates and progress and delays. It provide peace of mind

The superintendent was amazing and extremely helpful, every step of the way. I had a few things that needed to be changed, even after moving in to the house, and he continued to help me get through the process and solve the issues. The sales team were very nice and responsive to my questions. The overall process with KB Homes employees was positive. As for the quality of the build, I have been in the house for over a month and have not had a single issue.

Overall great experience with KB Homes.

the superintendent was great and responsive.

Good team of people that helped with all issues that arose

Had a good experience - wish communication was a little more proactive at times. Disappointed with some of the workmanship - seemed rush with the way some of the finer details such as the paint boarders or things that are crooked.

Great starter house for us, can't beat the location.

The experience from buying to move-in was well managed by the KBHome selling agent and the building superintendent. They were very attentive to my needs and many questions.

My experience with Fred and his construction manager Russel, is the only 100% positive feedback I can give anyone I have came into contact with for my KB house buying experience. They both answered all my concerns in a timely manner and followed through with any repairs that were needed. If it had not been for Russel and Fred my rating for responsiveness and trustworthiness would have been lower. Thanks both for leveling out my negative experiences with financial and some on the sales team.

It's the little things in life that matter most and the finish carpentry was extremely poor. Walls not plumb, messy grout lines, dings & nicks everywhere (interior & exterior). I also need to mention KBH's framing means & methods. KBH doesn't cover the whole exterior shell of their homes in plywood sheathing or board of any kind because their homes have been "engineered" and the sheathing is only needed in "certain locations" to meet the shear strength requirements. So KBH uses 25 to 50% less sheathing per home, saving them a ton of money but not necessarily the consumer. From a business standpoint I get it, but from a consumers standpoint KBH just seems cheap. Another small rub I had was the 24 inch on center framing (in lieu of 16" standard) for interior walls that aren't consider load barrier. Again, this is a cost savings deal for KBH, not the consumer. ... More

On your walkthrough look over it with a fine-tooth comb there's always something that you miss

Very satisfied with the customer service. Excellent price of the home.

Overall, it was a good experience. The sales team was great and kept us up to date on the progress of the house. The superintendent was also very helpful. The pricing on additions were sometimes way over priced and we opted to do it ourselves or pay someone for a fraction of the price. Some items appear to be bottom of the line and wish they were a little nicer. Overall, a decent experience but would definitely do things different.

Good service and very attentive

The builders need to pay more attentions to the fine details. The use of some known brands seems attractive but not practical. double handle instead of single handle on faucets. Drain handle hide behind and set way too low for good looking but you need long and slender fingers to pull it up. missing screws etc. defects on the quartz counter top, punch thru brat nail tips at the base board almost cut my finger, toilet seat fastener cover automatic pop open due to engineering defects, hot and cold water outlet from wall to the pedestal can be seen while sitting at your toilet. we do not expect every single cement block be perfect but paying half a million dollar home, a few corner chipped cement block is not that expensive to pick a good looking one and safe the defective one for your home art works. front walkway bricks came off as you walk and step on it, near falling disaster on my mover. over all, KB has done an excellent job. Builders need to pay more attentions to detail, fine details; that is what I call workmanship or craftmanship. Top brand names may not mean top quality craftmanship. Enjoy. ... More

Good customer service and professional