KB Home Reviews in Las Vegas, NV

Great builders less than stellar materials. Some questions, particularly early on, took days to get answered.

Jeff from the sales office was very friendly and quick to respond to our needs. There were several things that had to be cleaned up after our walkthrough that seemed to be ignored but we were reassured by the superintendent that 1 year home warranty will cover it.

Overall very good. A couple of things that needed to be seen to but if I needed something Paul always answered my texts and helped out.

Our Super has been really good. Any concerns that I have had he has taken care of them. I lived only a mile away from our new KB home so we were there almost every night after work. I always had questions and he explained everything well. I did not like the financing experience, that was a PAIN! But, again, overall we are enjoying our home and looking forward to spending these first Holidays in it!

Thank you

Check home for any things that need attention from seller. Make sure you let them know when you haven't received any call backs to fix the problem. This helps the builder in who they use for their construction and appliances.

As a first time home buyer, it was a great experience all around.

Choose wisely for any upgrade you want for your house because it makes a huge difference and money worth.

Everyone I’ve worked with has been incredibly nice. Unfortunately there was some sloppy work done in a few areas and I’m still waiting for an issue to be fixed almost two months after moving in.

I really appreciated all the emails in the building process. Workmanship/Materials: I wish somethings would have been said about the time not being sealed prior to move in. I wish it was also said (if it is said then emphasized more) that the paint will be a matte as well. Both the sealing and the paint should at least be things that people can choose to upgrade through KB. I know everything can't be perfect but I do feel that the painting could have been done better (lots of little dots on my time). Also anything that I asked to be touched up was done, however now it is just as obvious. Trustworthiness: I also feel that it should be explained that if you don't have a realtor to represent you, then KB is just representing themselves which with any company that is not what is best for the customer. Obviously this would take money away from them so it won't happen with any builder. I had a lot of confusion when dealing with KB financial and feel they were talking around my questions to halfway answer so the outcome was best for them. Value I gave 4 because they are very expensive houses. I understand that is the going rate but I feel the sale price is nowhere close to the actual cost to build it. I feel KB definitely does not use the best products (paint company they use says that they water down the cheapest paint that they buy from them). This might be standard with all builders but does not make it "Great" quality. Responsiveness: Great responses prior and once purchased. I haven't really had an issue except for sealing time and paint quality which I had an outside company do. I hope i continue to get great responsive after this review is complete as well. ... More

I love my home. I wish there were more focus put on ensuring the quality of workmanship from start to finish and the presentation and cleanliness. Other than that, everyone was attentive and helpful to my concerns during the build process. I suggest improving customer service response time during the 30-90 days after move-in as this a critical time for the homeowners as they discover their new home and much of the information provided to them initially were more likely lost or forgotten. Understanding this and being available to homeowners is key to building trust and getting the five star rating. ... More

Home buying and sales office experience great. Seemed like they had a floor plan for any situation. Walkthrough/closing/key handover process is a bit confusing and not cool device to homebuyer. Blue tape from walkthrough removed even though items weren’t fixed.

Tom was great throughout the whole process from start to finish. He was always very responsive and eager to help solve any issues we were running into. For the sales team, Iman also was very responsive and tried to satisfy all of our needs. At first, we were not too pleased with the process, communication, and updates we were receiving. We voiced those feelings to Iman and she listened to what we had to say and went out of her way to make sure we were happy with our decision. We are still working through a few last hoops with their customer service and warranty department to get a few last things squared away, but the customer service team has also been very helpful. ... More

Experience was easy and the people were extremely helpful except for the lending experience.

After 3 months, Still waiting for cabinet doors to arrive

The sales agent and Superintendent responded, answered, and solved my questions or concerns quickly.

The build is of good quality. There were some minor issues when moving in but were resolved promptly. With exception to an expensive water bill accrued because the irrigation valve was faulty, causing a small but expensive leak in the sprinkler system. I was hit with a $350 bill, that I have no choice to pay with the water district. Customer service was contacted and chose not to say say yes to doing the right thing. Apparently the warranty covers inside the home only. Working in the hospitality industry, we would have eaten the cost in order to preserve our reputation. However I believe KB is not entirely in accordance with its branding message “#1 in Customer Satisfaction”. KB and its lender will gain approx $800k between purchasing the home and interest accrued over 30 year loan. I would think that $275 would be something that could be written off, but I guess KB is solely interested in maximizing profit margins. At the expense of its customers. This is very unfortunate because the staff members I’ve worked with are wonderful dedicated professionals: Amber (realtor, who was very patient and kept us updated regularly ), Gina & Traci (loan officers, who were very patient in keeping us appraised) Paul (Superintendent, his easy going demeanor and passion for magic) & especially to Raymond (Asst Superintendent, whose gone above and beyond because he is Cleaner *read Relentless by Dwayne Grover) have been very professional and easy to work with. They made the homebuying process more manageable & helped lower our stress levels. ... More

Purchase single story home love the floor plan Some cabinet doors missing and last time I checked still missing im not happy about this also a/ c air screen missing. Great sales people and superintendent

Despite the supply chain issues, the house is very nice and worth waiting for.

KB project manager and site superintendent are very responsive and client focus.

Both our contractors and sales staff remained in constant contact with updates and progress and delays. It provide peace of mind

The superintendent was amazing and extremely helpful, every step of the way. I had a few things that needed to be changed, even after moving in to the house, and he continued to help me get through the process and solve the issues. The sales team were very nice and responsive to my questions. The overall process with KB Homes employees was positive. As for the quality of the build, I have been in the house for over a month and have not had a single issue.

Overall great experience with KB Homes.

the superintendent was great and responsive.

Good team of people that helped with all issues that arose