KB Home Reviews in Las Vegas, NV

The quality of work is unsatisfactory. I have to hire my own inspector to inspect the work that they do. JD - the superintendent does not return phone calls on time or does not attend to your needs or questions. He told me that he is to update me once a week but never did. Sometimes he doesn’t even call you back. I have to get the help from my realtor or KB home realtor to get my questions answered. New superintendent took over at the end, who did my final walked through, his name is Mike. Mike has an excellent customer service. He listen to my needs and helps me at the end. All my complaints he fixed. He is an excellent employee! ... More

I went with the one stop shopping with KB and thought that was a great idea and it was up until the end. The mortgage company stinks! They don’t communicate in anyway. I was very nervous with making my first mtg pyt, setting up their online payment and through the whole process they never communicated once. A good thing I kept checking the site then I had to email them to see something wasn’t set up right. I went through every other company (utility) and they were awesome, but not this mtg company. What a sad way to end what was a good experience.

Sales team were courteous, polite and responsive. Design Center was ok. Construction Superintendent was fair, at best. I was a cash buyer. No special interest rate, incentive or promotional allowance for me even though most buyers got something. I was promised an $8000 design center credit for paying cash but it was taken away less than 24 hours later because you guys had an overnight price increase and I switched from financing to cash the very next day after signing my purchase agreement. It was handled wrong by your staff. Your sales agent suggested we write the purchase agreement for financing as I was undecided as I could always switch to cash if I decided to. The very next day I decided I’d pay cash and take the $8000 studio credit…. And all the sudden that credit was no longer available. That was wrong and I will not recommend KB to anyone because of it. Some design center choices were very limited and the option prices were excessive. But, it was convenient one-stop shopping. The inability to even have my closet shelves installed a little higher or lower was irritating. Not having input on what $5 plants got stuck in my front yard was disappointing. KB has a successful formula and cranks out thousands of homes with their system. But, homeowners would probably like to see a little more flexibility from the builder. The finished neighborhood is not that nice. Perhaps KB should charge an extra $500 but provide nicer front yard landscaping. Optional pavers, side yard and backyard landscaping packages would provide a more consistent look and a nicer neighborhood thus making for a better finished product. ... More

Few minor problems got fix but took time more than we expected. Couple major problems, some were already fixed, one looks like won't be able to get fixed. Construction next door leaves debris, splashes, etc. to our property.

The sales staff that I had was quite aggressive and pushy during the search and closing periods. There was a tile that was broken and was replaced with a different color. They were about to give me the house with a solo different colored tile in the master bathroom. The closing date was then pushed back as they had to redo the full master bathroom. There are still issues with the house that have not been fixed. Quality of work could be better.

some things were sloppy on the build, wall was not done very well , bricks not aligned some bricks chipped, light on the porch painted over , stucco splattered on the wall of the yard and some splattered on front of the house and painted over. water pressure not very good.

I feel the final product of the home was rushed. I felt there was definitely a push to close on the house and make the sale in order to meet 2022 goals for the company. Our superintendent did a first time walkthrough and the kitchen island was not yet completed the medicine cabinet was not installed in the guest bathroom. We’ve lived in the home for 2 months and have noticed drywall cracking on the ceiling, gray paint marks on the white walls. I just feel like the subcontractors and laborers were rushed to finish the job.

The house at first looks good but when you pay attention to the details, you find the errors. they need to pay more attention to the final details

Material are very cheap and break fast

My wife and I found Aurora Heights about ten months ago as a developing community. The first impressions were very grand. The salesmen seemed nice and personable and we really liked the floorplans available. We put our deposit down fairly quickly and took a dive commited to buying our first home. We were assured that the home would be ready long before our lease ran out and that we would have no issued getting into our home. The first issue arose with the design studio. We were given a choice between two days. The salesman had them on speaker phone as we chose the day and he wrote it down at the same time that my wife wrote it in her own notes. I burned a day of leave and so did my wife so we could make the appointment. When we showed up we were turned away because the secretary that booked us apparently scheduled us for the wrong day. I wanted to walk away then but my wife talked me off the ledge. The second issues came up right at the beginning of the COVID shut down, only I wasn't aware quite yet. The salesman called me to inform me that the homes weren't going to be worked on for an unforseen duration. My wife and decided that this was the point where we should walk away. I called the salesman to tell him the news and he talked me off the ledge yet again, assuring me that he had just found out the homes were back to being worked on in full force. "Business as usual" was the term he used. My wife and I spend the next few weeks in apprehension as we visited the home each Sunday, noting no major progress being done after a certain point. Then about three weeks out from the scheduled walk, which had already been pushed back once, the salesman calls me to tell me the cabinet company was reopening finally. I was never informed that the suppliers were down. I was straight up lied to so that I would not walk away. We barely made it out of our apartment before the lease was up and had we not made it out, they would have raised our rent by 800 dollars a month as a sales tactic meant to force us into a new lease. The cabinets finally went in and we walked the house. The workmanship is subpar all around but I have conceded to the fact that it is due to me having rushed the project. There are in even lines and over spray from rushed paint jobs. Molding with inadequate caulking, parts of the molding in the bathroom was never even installed, a few of the cabinet doors didn't even match and the list goes on. All this explains why the builder was so addement that I don't bring an inspector with me for our final walk. I know multiple people searching for new builds, but I would never refer some one to use KB home. I know it's probably all mostly due to COVID19 but I am still a little salty. 2020 is a year where customer service in nearly every large company decided to take a nose dive and KB home was no exception to that theory. The home is overall nice, but I believe you could get a home just a nice with some one like DR Horton or Beezer and also have adequate treatment from the employees setting things up for you. ... More

Have nothing but good things to say about KB Home sales staff! Helpful from beginning to end. That being said, it's been nothing but frustration getting things fixed and fixed correctly. Poor workmanship and no response are the main issues.

Sales team was great. Finance team was ok. Service team was poor.

Unresponsive to call or text

Quality of work is kind of substandard. Stucco paint fell off in my front of the house. Laundry door is not shutting properly and misalign. A few items that was not being install during the walkthrough I have to go back to my list contract to provide those item. Nails found in our backyard . carpet installation not install properly and some other issues not to mention. Noted that this is my 2nd KB home that I purchase probably my last one. In fairness Troy, Chad and Klay are very helpful and professional.

Did care for the loan process. Came into home three months left of building, As someone backed out of purchase. The lay out I have, I don’t care for. Not as functional as it should be. The work was rushed. Not worth the price I paid. In a situation I was in, I was ready just to have a home and I settled. KB could be better, my first home build from them was good. Not this time around. The maintenance supervisor, Glen, watching over the build process is great and helpful. That’s my only positive experience this time around.

My house was way to rushed. My garage door doesn’t work, my porch lights don’t work, my cabinet hasn’t been fixed yet, and the painting on the house was pretty bad. Just wish my house wasn’t rushed i should have to many problems moving into a brand new house. Also no one answers the phone when i need things fixed

Have outside paint issues, master bath caulking issues and master shower drain issues. I have advised project manager about flooring issues and was suppose to get back. Nothing. Advised about sliding glass door frame caulking issue. I had an electrical issue where multiple wires were bare in box and it was repaired with just applying electrical tape. Not acceptable. Entry door is damaged and got painted over and other doors in house have same issues. I was suppose to get a complimentary water filtration system at kitchen sink. Company came out over a month ago and said they would contact me and nothing yet. So I'm not happy at all. ... More

Sales team was great but I had many issues with my home.

I recently moved to vegas and was able to see the build on a regular basis. I identified way too many issues during the build that would have been detrimental if waited until after the final walk through. For starters, I paid to have the entire house insulated, all interior walls also. We had a wind storm one weekend after the insulation was in place causing it to blow out and all over the house as well as outside. The following week, they started drywall but no one replaced the missing insulation! I used a hanger to slide through the joints to show the contractor after the drywall had been screwed into place. There is more spots missing as I am starting to find hollow sound/temp changes. But it should have not been dry walled if they saw insulation blown all over the place. Next, the corners were to be sharp edge 90° corners. They were mudding the walls when I noticed they were bullnose not what I asked for. Again no QC. I was told there was not an AC unit available for my house and asked if I would accept a temp to close and a replacement would come later. I declined but miraculously a unit was installed. I don’t think this is my unit but I am not an HVAC guy. It looks like the units from 10 years ago. Also, The window frames were cracked in multiple places but they only patched them with vinyl patch. My light switches are far from where they “normally” would be expected, to include the master bathroom switch is located under my towel rack!!! …. I am addressing issues that I am still finding… I been reaching out but after 3 emails to Customer service over 10 days, I finally had someone respond and now I have repairs scheduled for this week. It was over 9 months to build, they could have taken a few extra days to ensure quality was behind the build process… very disappointed to the point I wish I would have not closed on the house and just waited for a different opportunity to build…. ... More

My loan officer Vanessa Francis was beyond amazing. I loved working with her, she was the only reason I didn’t pull out of my deal. I’ll never purchase another KB home.

Jeffrey the Sales person was very friendly, professional and communicative when addressing any questions in regards to the sale. I was not pleased that after I had placed a deposit on the home, I was sent an amendment that the Model Home I was purchasing was being sold AS IS. The AS IS status was not addressed with me by the seller before I put a down payment on the Model Home. At times Fred, the project manager was not communicative and was slow in responding to issues I addressed about the home. In fact the speaker system was removed from the home and the walls patch after I placed a down payment on the home. I felt as if the home was not a priority since I had signed the contract. I feel as though I overpaid for this Model Home and was told due to the AS IS status it will be up to me to have any issues not covered by the warranty repaired. I am disappointed. ... More

Our experience has been mediocre specially with numerous maintenance requirements in a brand new house.

Very lousy customer service. The window in the living room was not squared. They say they were going to come and fix it but never showed up. Does not respond to calls and e-mails. Very frustrating.

Within three months of move-in, multiple observations have been made of poor quality of workmanship

Lived in my house less than 45 days and multiple things have broken, my garage wouldn’t work and then my washing machine broke. Brand new washing machine and trying to figure out who to contact and if it was under warranty or if I’m responsible to cover costs was frustrating. Everyone was pointing fingers at each other. I love my house but I feel like as a new build less than 60 days living in it I shouldn’t be having these many problems already.