KB Home Reviews in Las Vegas, NV

Have outside paint issues, master bath caulking issues and master shower drain issues. I have advised project manager about flooring issues and was suppose to get back. Nothing. Advised about sliding glass door frame caulking issue. I had an electrical issue where multiple wires were bare in box and it was repaired with just applying electrical tape. Not acceptable. Entry door is damaged and got painted over and other doors in house have same issues. I was suppose to get a complimentary water filtration system at kitchen sink. Company came out over a month ago and said they would contact me and nothing yet. So I'm not happy at all. ... More

Sales team was great but I had many issues with my home.

I recently moved to vegas and was able to see the build on a regular basis. I identified way too many issues during the build that would have been detrimental if waited until after the final walk through. For starters, I paid to have the entire house insulated, all interior walls also. We had a wind storm one weekend after the insulation was in place causing it to blow out and all over the house as well as outside. The following week, they started drywall but no one replaced the missing insulation! I used a hanger to slide through the joints to show the contractor after the drywall had been screwed into place. There is more spots missing as I am starting to find hollow sound/temp changes. But it should have not been dry walled if they saw insulation blown all over the place. Next, the corners were to be sharp edge 90° corners. They were mudding the walls when I noticed they were bullnose not what I asked for. Again no QC. I was told there was not an AC unit available for my house and asked if I would accept a temp to close and a replacement would come later. I declined but miraculously a unit was installed. I don’t think this is my unit but I am not an HVAC guy. It looks like the units from 10 years ago. Also, The window frames were cracked in multiple places but they only patched them with vinyl patch. My light switches are far from where they “normally” would be expected, to include the master bathroom switch is located under my towel rack!!! …. I am addressing issues that I am still finding… I been reaching out but after 3 emails to Customer service over 10 days, I finally had someone respond and now I have repairs scheduled for this week. It was over 9 months to build, they could have taken a few extra days to ensure quality was behind the build process… very disappointed to the point I wish I would have not closed on the house and just waited for a different opportunity to build…. ... More

My loan officer Vanessa Francis was beyond amazing. I loved working with her, she was the only reason I didn’t pull out of my deal. I’ll never purchase another KB home.

Jeffrey the Sales person was very friendly, professional and communicative when addressing any questions in regards to the sale. I was not pleased that after I had placed a deposit on the home, I was sent an amendment that the Model Home I was purchasing was being sold AS IS. The AS IS status was not addressed with me by the seller before I put a down payment on the Model Home. At times Fred, the project manager was not communicative and was slow in responding to issues I addressed about the home. In fact the speaker system was removed from the home and the walls patch after I placed a down payment on the home. I felt as if the home was not a priority since I had signed the contract. I feel as though I overpaid for this Model Home and was told due to the AS IS status it will be up to me to have any issues not covered by the warranty repaired. I am disappointed. ... More

Our experience has been mediocre specially with numerous maintenance requirements in a brand new house.

Very lousy customer service. The window in the living room was not squared. They say they were going to come and fix it but never showed up. Does not respond to calls and e-mails. Very frustrating.

Within three months of move-in, multiple observations have been made of poor quality of workmanship

Lived in my house less than 45 days and multiple things have broken, my garage wouldn’t work and then my washing machine broke. Brand new washing machine and trying to figure out who to contact and if it was under warranty or if I’m responsible to cover costs was frustrating. Everyone was pointing fingers at each other. I love my house but I feel like as a new build less than 60 days living in it I shouldn’t be having these many problems already.

Pat superintendent did not keep his word. I felt like we were forced to sign the final inspection papers. When we moved in electricity kept on going on and off. Maintenance or customer service will be a 2 for me

I love my home. The location was the reason I purchased the home. I have been disappointed with repairs. Most are minor fixes yet are still not completed and I have been in my home for over 60 days. I am not pleased with the quality of my air conditioning in my home. It is suppose to energy friendly and well insulated. Which it is but at a cost of 2 bedrooms being hotter then the rest of the house. The air conditioning company telling me this is normal? They need to work on the function of the home. It looks pretty but it also needs to function. You need to put the toilet paper holder in spot you can reach. The gas line is at my bedroom window, who is going to grill in front of their bedroom window? No place for trash cans? You have to drag through a ton of stones and it is hard on feet/back. Paint indoors is flat, anything touches it and it leaves a mark. They offer a free touch-up but the guy never calls you back, so I gave up and did it myself. I am not that happy. ... More

I felt rushed to closing and home was not delivered to me finished as promised. items below concerned are not addressed. Tried to contact superintendent and customer service no response still waiting to hear back. 1) Flooring not sealed properly - have Ant infestation since move in around September 10th 2) Photocell lights in front of garage not working 3) multiple outlets not working in house 4) Sink countertop not completed underneath dirty and looks unfinished 5) Crack in garage foundation 6) Cabinets not sealed properly 7) Oven missing one rack 8) Paint needs refinishing

The floor left at the Largest model (1860)was dismally insufficient for a new home. Reguardless of your As is !! Model hone Purchase Policy...an attempt by myself and your Builder was made to attempt to fix the situation....after a professional cleaning and resealing the floor looked good for about 2days once completely dry it returned to it lack luster shine and powdery look. In closing we spent 8k to put a vinyl floor on the bottom half of this home...totally Disappointed...in what we got for 304k...

The experience with the sales department was horrible. Other than that, everyone else were wonderful, friendly, and responsive.

The entire process from start to finish took about 11 months from start to finish. At first it was very exciting chosing our lot and visiting the design center. But because of covid it turned into a horrible wait. We had multiple delays because of covid 19 and it made for a bad experience. I feel like the initial value that was proposed and what I actually got was kind of a bait and switch. A lot of the things that I was told were standard were not and I ended up having to pay a lot of money out of pocket to get things I thought I was already getting. Like lighting in every room and walls in specific places. The quality of the build is so so. I'm still having a lot of warranty issues where things were broken when I moved in and I have been in the house for 2 months and they still have not been fixed. The build team was excellent to work with and they have been trying their best to help me fix some of the reoccurring problems but you can tell they have better things to worry about and are very busy. If I had to pick one thing that I would like people to know it would be to be careful. The model has optional upgrades that aren't listed and aren't standard. They won't tell you about them till it's to late and you are already in the design center and your only choice is to pay for them or miss out on things that are kind of important. ... More

Management will never respond to your concerns. It all about making the sell. Please make sure you get everything in writing.

From the very beginning I was discriminated against by Alex. Which also led to us not using the lender for fear that we would be again discriminated against.

I realize there was extensive delays with materials etc. Marcy was excellent as a sales rep, Paulette was thorough and patient with me and my many questions as a first time home buyer. Tyler, the substitute who did our first walkthrough was top tier.

The interaction with the Superintendent, was excellent. The KB agent however was unresponsive and not available when there were questions or concerns during the entire buying process.

I didnt have the best experience. My realtor was the only person to assist me with no issues. The construction of my house seems it was thrown together slowly. The trades dont care about other trades. Studs not on center, bowed pieces, electrical dont poorly wired wrong, I have a flood lights that were not installed when we closed and that had constant power. took the electrician about an hour to find where the wire was. Rolex and holes not aligned when drilling, I have multiple areas throughout the house that allow air in, in the process of 3 windows getting replaced now. Hood venting had about 3 inch gap of tape, grout was falling apart within first week of move in, plumbing issues in the downstair bathroom. I Have a cabinet door that is completely wrong and doesn't match. On final walkthrough day multiple holes in the drywall for workers and they expected me to accept it as it was? No texture in the downstairs closet. if you want to worry about the biggest purchase in your life for the rest of your life, do not go with this company. They dont care about the customer complaints that I had voiced throughout the whole process. cold air comes in from baseboards as well like how is all this air coming through energy efficient? My infants room is like 5-10 degrees cooler and the heater is constantly running to make up for it. I have socks put into the gaps for now to stop air flow. I dont trust one person telling me things are going to get fixed. Do it right the first time and wont have any issues. ... More

The whole buying experience was bad , this is my 4th home. This is the worst one yet. I would not buy from KB again.

No answer when there is an issue. All they really want is your money. Pushes you to sign and do walk thru as soon as possible even with issues present. Once you sign they will ignore you and not answer any phones calls for issues they were suppose to fix PRIOR to walk thru.

KB builder is worse than what I expected. The quality in every area is not good!! I’ve called for service to fix the paint after moving in and no one answers and no one calls back when I leave a voicemail. Getting things fixed is not their priority because they are still short handed. I’m still waiting for an appointment confirmation for another issue I saw outside. Did I mention the nails that were left on the floor in my garage, the driveway, and the street when I moved in? I’ll say it again, I will never buy another KB home nor will I recommend KB to anyone.

Construction took nearly a year. After the move in, there were tons of issues- The builder did not install the correct window in our son’s room and they had to cut the window out and re-install a new one. They made a mess and it took a week for the project to be finished. The power went out for a 1/3 of our home and it wasn’t considered an “emergency”, therefore was not fixed immediately. The loan people at KB were also dishonest and did not act professionally. There were several other issues as well. Overall, KB does not seem to care about their customers. Billy and Marcy were both very professional. The lone bright spots. ... More

I don't like that KB home works with so many companies to build 1 home. Quality is not good, Do to this theirs so many cracks and holes. When reporting issues to the superintendent all he does is send you to the customer service number?, which no one ever answers or returns phone calls.