KB Home Reviews in Las Vegas, NV

Before we sign the contracts for the new home we told the KB agent that we will be adding a second name to the tile and was told that we could add that person during the signing at the title company. When the signing day came was told by the title company that KB has to amendment our contract. So we went back to the KB agent told them what happen and was told by the agent that they can not provide amendment or change the contract. Which will create additional cost for us to hire a lawyer to deed our title . Also we were require 50k in earnest money deposit compare to our other home purchase that was 7-10k by a different builder. We have to tell KB during the walk through there are lots of crack 2x4. that needed fix. ... More

KB homes is straight-forward to deal with. You know the prices and options you will get. They move fast in construction! But, that may be at the cost of quality. They do not use the highest quality materials and some of the labor is sloppy. It is nice to have a home and they price it so that you can buy it, but they are not necessarily a good value. Quality just isn't there. And then when you want something fixed.... everything should be smooth and quick but you get a million run-arounds which is unfortunate. Probably would be better to just do things correctly the first time.

Do not let them bully you into signing if you're not satisfied.

Steve and Jeff tried their best, but KB does not care about quality, just pumping out houses for profit!

KB Home and its subcontractors did not install the flooring and portions of the baseboard in my new home correctly, within industry standards or within manufacturers recommendations/specifications. Throughout the build process the original superintendent and regional supervisor were dismissive and patronizing. They disregarded everything I said, they ignored all the information I provided them that supported my claims and they tried to make me feel like I was being unreasonable. They even questioned the validity of my research and supporting documentation, stating “[I] don’t know where you got your information from”, when I clearly provided source information in multiple communications. They also stated that they had spoken with the Contractors Board and the tile manufacturer and there were “no standards they were required to follow”. However, they was not able to provide anything to substantiate this claim. KB Home flat out disregarded standards set by an ANSI-accredited organization, the ICC and multiple manufacturer’s recommendations/specifications; the result is egregiously substandard workmanship and a brand-new home that insights anger and frustration instead of happiness and comfort. ... More

Been in the house only a few months and we've already decided at the end of the year we're going to sell. Multiple issues including leaks, countertop issues, issues with appliances, paint issues , quality issues, customer service issues, landscaping issues, and more. Customer service has been extremely useless with the exception of one or two helpful incidents. I will never purchase another KB home in my life. What was supposed to be our forever home has now just turned into a short-term living situation.

The home loan people were horrible. I wanted to back out based off of their issues but my realities talked me out of it. I like the house but you really should restructure your home loan people. It’s like they have no idea what they are doing and ask for the same thing multiple times through multiple people or they wait till last minute to ask for something that they should’ve known they’d need months prior. I will never use your in house lender again it wasn’t worth the headache. If it wasn’t for the Superintendent I’m currently working with I would give you all 1 Star. Thank him he saved you. ... More

Was able to purchase home after being selected in lottery. I was very excited but Immediately I was rushed and pressured with threats of losing opportunity to buy the house if I didn’t act on multiple request within hours and days after. I was working and traveling and couldn’t dedicate my days to completing every request within hours after being selected for a lottery I didn’t know I was going to win. I wanted to explore other financing opinions other than KB and was bombarded by pushy sales people who called multiple times a week. I felt they created obstacles for me to use an outside lender making me submit extra credit credits and application to KB lender who I didn’t intend to use just so they could force me into hearing what they could offer. My information was also given to 3rd parties who called me constantly which annoyed me to no end. When market for housing began to deteriorate and prices and values were going down I wanted to renegotiate the cost especially since I was told the house would be completed in approximately 6 months and it was approaching a year I didn’t want to be underwater before I even got into the home. I was told I could only get a discount by switching to KB financing which I never intended but was pressured into. When the VA did an appraisal of my home which came back the house was valued less than the loan amount KB asked me to pay a 16k difference which made no sense and threatened again to not sell us the house and take the earnest money. I felt my agent who is a close family friend who was speaking for me and acting in my best interest wasn’t always being talked to with the respect I felt she deserved. About a month before closing I was laid off and KB showed lack of compassion for my situation and used it as a bargaining chip against me trying to get me to pay extra fees for closing being delayed a couple weeks despite the building process being behind 5 plus months. Which should have been a happy time in my family’s life seemed like a stressful rollercoaster with me doubtful that closing would even happen because of the pressure, negotiations and distrust I had developed for KB who would often surprise me with misc fees, obstacles, threats, delays and constant excuses. ... More

I can some it up in 2 words. Buyers remorse

Not only did it take o year to build my home, the closing date moved twice. There have been numerous issues (they’ve been fixed) that were annoying. Ie: leak under driveway, gas line not hooked up to furnace, carbon monoxide leak due to hvac not being hooked up properly,…I could go on. Definitely wasn’t expecting these issues when spending over 400k.

Worst house buying experience I’ve ever had

Had a very bad experience with the whole crew from Sales to Lending

Many issues

Zero quality and building price are not fair, customer service rate is 2 out of 5. sale and finance are 5 star and helpful.

We have had a horrible experience and would not recommend using KB. Even after moving in, we still have so many issues that are taking forever to be addressed. We were told that any defects would be fixed within three days of our New Home Orientation, but here we sit about two months later and are still waiting for so many issues to still be fixed. Most of the issues are around sloppy work and cutting corners. Whoever worked on our house clearly doesn't have any pride in workmanship, and just rushed through their jobs hoping no one would complain. It is extremely disappointing to buy a new home in this condition, and is even more disappointing that they are taking so long to make things right. ... More

not being considered the property line wall and not being followed up the defacts repairs

KB never sent us our AC warranty. When we called to address the issue they just said it had expired even tho it was their fault for not sending it. Now we have no AC warranty. The tree in the front was dead before moving in and never replaced it. When I called they just said they cant do it. Our garage door has been defective for 3 months. Three mechanics have come and still haven’t fixed the door. The quality of the work is horrible and cheap. Pipes are made of plastic and not copper which means they won’t last long before they break or leak. The exterior stucco is already falling off and the exterior paint is already patchy. Baseboards and door frames are cheap, out of angle, and chipped. They claim the interior paint is flat alabaster but it feels like cheap primer and gets dirty by just looking at it. Smoke alarms go off for no reason sometimes even with brand new batteries. Not a single window is leveled and the have mud bumps which causes gaps thru my blinds allowing light to get thru. Stairs handrail is not the color I paid for and superintendent said it was even tho I showed him a picture of what I ordered they push you to believe that you’re wrong so you keep the product. There were defectively stained cabinets which I paid extra for, but the superintendent said he could not replace them and we had to keep them. I’m never buying from KB again and can’t wait to sell this cheap house. I feel like I’ve been robbed/scammed. Customer service is horrible and nobody has answers. I can’t remember how many times they said “I don’t know”. I need to get out of this house ASAP. The buying process was easy, as expected since they just wanna get paid. Just know that once you pay your on your own. ... More

My experience with KBHomes turned horrific right after giving my deposit. Our home was to be ready in about 8 months but 2 weeks after my deposit we only had 2 weeks to make decisions on upgrades which in my case turned out to be $45k which i also had to make another deposit on top of the earnest money. which turned out to be over $53k from there it became a nightmare i was at their mercy i could not cancel they had me . They don’t care about the quality of their work , they rush and it’s all about the mighty dollar. Their designs sucks my bathroom door on the first floor hits the toilet seat incredibly you would think this guys would avoid that but they just don’t give a crap. Their stupid studio they call does not have what they display we had to choose a different tile color and size, i had no choice i didn’t want a sink with cabinet on first bathroom i wanted a pedestal like i have at my home and these idiots force me to get it which cost me more money. walk thru we had to do 3 so they can get it right paint all over my tile, scuffed marks on the walls i finish with this . STAY AWAY from this guys they will take your money they are Thieves in Wolves clothing , they suck i am so MAD at these jerks I want to get rid of the house so bad . Sincerely Hector F ... More

Unfortunately my home was sold with many outstanding issues as I was told to stop pointing out issues prior to closing, the biggest of which was the unlevel floor (entire first floor). The fix involved moving my furniture outside and having cement poured and the floor installed again. This now two month process is still not entirely completed as I still have cement on my walls and blinds because of it. Other issues included drywall, plumbing, and windows/sliding glass door. Slowly getting resolved one by one all while I am still expected to pay a mortgage...

Just found out that the downstairs bathroom is flooding our walls around it and now growing mold. Kitchen sink had construction debris, with a wood chip clogged in the Ling causing sputtering and low pressure to the sink. Misaligned windows are still not aligned. Doorknobs installed in the wrong room and installed backwards and a bathroom missing locks. Kitchen GFI and gas stove on the same circuit tripping the outside breaker when even turning on the oven light.

Bad experiences... still need improvement pre-sales and post-sales.

I had my worst experience buying a home from KB.

6 month delivery delay, unprofessional after completion of sale. Independent building inspection revealed 100+ items not in compliance with building code. Obviously short cuts were taken in construction of my townhome. It’s a brand new home.

Before I gave a satisfied rate, everybody related my home was so nice and kind and took care of my complaint. However, after rating, they 1) IGNORE ME 2) BROKEN APPOINTMENT WITHOUT NOTICE OR EXCUSE 3) SENT WORKERS WITHOUT NOTICE OR INFORM EVEN VERY EARLY MORNING 4) TOOK ALMOST 4 MONTHS JUST SCUREWED SOMETHING 5) LET BROKEN MASTER BED WINDOW OPEN MORE THAN 2 MONTHS THAT ALLOWED CONSTRUCT DUST CAME INTO MY HOUSE. Finally, I give up complaint more, because I do not trust them and I do not have more energy to wait them.

Financing officer is a turboWhat Kehinde super attendant told me fix the one weeks take it two months to fix it