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KB Home Reviews in Charlotte, NC

What Charlotte Homeowners Have to Say About KB Home.

Read all 33 verified reviews from homeowners that built a new home with KB Home in the Charlotte area. Charlotte homeowners have rated KB Home an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.6 out of 5 stars in Charlotte Area

33 Reviews in Charlotte Area

Star Rating Breakdown

5 ★ 24

4 ★ 6

3 ★ 1

2 ★ 2

1 ★ 0

Ratings by Category

Overall 4.6

Quality 4.5

Trustworthiness 4.7

Value 4.6

Responsiveness 4.7

KB Home in Charlotte Area

View Homes

Customer Reviews

Builder was acceptable. I was living in AZ at the time of my build, therefore I wasn’t available to communicate as well with the process.

  • Eileen K.
  • Verified HomeBuyer
  • April 11, 2024
  • Denver, NC

Leslie was very professional and communicated well with me. Christian and Marley also were helpful during my way through. Again…I was living in AZ during my build. I am currently still living in AZ, so I cannot comment on anything in the house at this time. One issue I was disappointed in was a day or two after I closed on my house I noticed an ant problem in my garage. I contacted KB, but no one would respond to my issue, except to tell me to spray for them.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Responsive and Helpful Sales Rep

  • Anonymous
  • Verified HomeBuyer
  • January 02, 2024
  • Huntersville, NC

The sales rep regularly touch base and check in to see if everything is going well or if I have any questions.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Buyer

  • Jennifer T.
  • Verified HomeBuyer
  • August 23, 2023
  • Huntersville, NC

People were either 100% amazing or 100% not helpful, caused issues and just plain didn’t care.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Good but not great

  • Anonymous
  • Verified HomeBuyer
  • September 24, 2025
  • Midland, NC

Jenine and Christian were great to work with.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Our Experience

  • David M.
  • Verified HomeBuyer
  • October 01, 2025
  • Denver, NC

The sales staff and design team were extremely friendly and knowledgeable. Unfortunately, KB Home management were a disappointment. We put our deposit down and paid for upgrades but had to 8 months before they started construction. The management team kept pointing fingers at others without ever keeping the buyers informed.

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 3

Sells vs Construction

  • Anonymous
  • Verified HomeBuyer
  • September 23, 2025
  • Midland, NC

When it comes to KB, workmanship is up to par. The PM team is very knowledgeable and attentive to your building needs. KB sells team and relationship building needs work. They are not transparent and are not very personable. They are thier to sell you a product, and thats it. Recommend working with a broker outside KB and expect to be on your own.

Total Score 3


Quality 4

Trustworthiness 3

Value 4

Responsiveness 5

Uncooperative and poor communication between sales and project manager

  • Stephen N.
  • Verified HomeBuyer
  • October 18, 2023
  • Huntersville, NC

While the home is a beautiful home, the journey was miserable. Most issues were handled but the concrete work was poor.

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 4

Likely Not to Recommend KB

  • Daniel P.
  • Verified HomeBuyer
  • July 19, 2024
  • Denver, NC

While many of the folks we’ve worked with throughout the buying process (from sales, to design, through building, to closing & post-move in) have been WONDERFUL.. our overall experience has left much to be desired. Disappointed with the quality of appliances - even though we purchased the gourmet option and upgraded appliances). And if you work from home, have kids, or simply enjoy spending time in your backyard… DO NOT buy a lot/home if there will be homes under construction within 7-10 lots in either direction. The trades do not respect homeowners and blare their music all day - and on ...

Total Score 2


Quality 3

Trustworthiness 2

Value 2

Responsiveness 3