KB Home Reviews in Raleigh Durham Chapel Hill, NC

Marshall Mike and Melanie are amazing caring kind hearted people. I don’t know what I would have done without them. Thank you for making our dream come true

Buying a home with KB Home has been such a positive and smooth experience. From the very beginning, their team made the process clear and easy to follow, guiding me through each step with patience and professionalism. The design studio experience was exciting and allowed me to truly customize my home to fit my style and needs. The builder and sales staff were always responsive and attentive, making sure my questions were answered quickly and thoroughly. Communication was excellent, and I always felt informed about the progress of my home. Walking into my finished home, I could see the quality, care, and attention to detail that went into building it. I truly feel confident that I made the right decision choosing KB Home, and I would recommend them to anyone looking for a trustworthy, customer-focused builder who delivers a beautiful home and a great experience. ... More

We purchased this KB home very recently and living in it for around two months now. Build quality looks good to us, outer wall including window panels are of solid quality. Great insulation ! Good quality flooring. Builder was also very responsive and took care of all the issues (mostly minor) that we faced once we moved in. Although we expected few things could be much better such as kitchen counter top which seems to be cheap builder grade quality. Also, kitchen appliances like dishwasher, oven (range) etc- they were very basic and builder grade quality. I think apart from these we liked everything in the house. ... More

We had great experience. Lauren is easy to approach and great resource!

KB Home has been an exceptional resource in my process of buying my first home. The seller, builders, and legal representatives made it easy for me. Thank you.

Everything was very well done as of closing. KB then discovered that a leak had been created in a pipe when a subcontractor installed insulation in a wall. KB very quickly addressed the problem, dried the affected area, and replaced some molding, drywall and a bit of carpeting. After a through clean up, KB even compensated us for the time and bother by installing an additional option. I believe how a company and its staff respond to a problem is usually the most important measure of its quality and commitment to its customers.

In my role as Building Asset and Acquisition Manager at Community Home Trust, I work with Site Superintendents for newly constructed homes that are being added to our inventory. We are very appreciative of the partnership with KB Homes at both Stanat Place and Bridgepoint developments.

We had an awesome experience working with KB homes team. Process of picking up the lot of my choice till the closing day was extremely smooth and pleasant. Delivery was RIGGT ON TIME. Design center had multiple elegant choices of lights, countertops, kitchen fixtures and cabinets. Upgrade prices are very reasonable. We were informed and involved at each and every step. KB home staff are very friendly, knowledgeable, respectful, courteous and getting back with you on time if you have questions or concerns. I would highly recommend KB homes to my friends, family members and colleagues. Thank you KB home team, we really enjoyed working with you. ... More

I submitted to HOA for approval of fencing the first week of May. It is the first week of July and I’m told it will be up to another 45 days for a decision. This is unacceptably. It appears the HOA management company, AAM is not here to help And support the buyer but is here to “CONTROL” the buyer. It spoils an otherwise beautiful experience

Last Sunday for the first time we were going to use the washer and is not working. It doesn't start.

Great overall experience. Ion and Ellis were wonderful.

I had a great experience with both Lauren (on-site agent) and Lauren (construction site mgr/NHO). They were both so responsive and helpful. Mary Ann (loan officer) made the purchase seamless!

Noticed crack in bedroom window. Informed salesperson, who stated the replacement window was on order. During homeowner orientation, noticed blinds were placed over broken window. The Superintendent of construction was not aware of the issue. So, who ordered the replacement window? Was not made aware of non-delivery of mail. Was informed by different salesperson, 2 weeks after closing of mail delivery issue only when I inquired about time of delivery. This information should have been disclosed at closing. Two months after closing, still have to go into post office to retrieve mail. Such an inconvenience. Overall, good price for value paid. ... More

It was a pleasure dealing with everyone involved ,TERRY ,was and still is the grates t Rebecca ,and Eric ,,and a Miss Luna ,we special

Very professional staff. Quality and concern for detail and very responsive.

All I have to say that during my journey with this project I was surrounded by a great Team that made the process so easy while I was abroad to the point that my house is completed and they are still helping me with any questions.

I have a long thread of email responses back and forth with the construcmanager, not superintendents, in which I continually pointed out incorrect building of my home. Several issues were sloughed off only to be issues to delay closings. Items pointed out by my private insepcthave yet to be resolved and were pointed out 3 months ago, beforethe first scheduled cloing which the builder missed. The KB lender tried to swindle me out of $17k categorized as points when I received quotes from 2 other lender for zero points and lower interest rates quoted by the KB loan officer. The journey with KB has been a disappointing struggle which started one year ago and still continues to get post walk through items and pre-walk through items resolved to my satisfaction. I would love to have someone in corporate to contact me to discuss my experience and allow me to share my documentation along the way. ... More

Appreciate Chris, he did a fantastic job.

Buying a new home that is brand new, was a great experience. We had the opportunity to upgrade a few options, the builders were generous in delivering a few of those wants. overall, very pleased and will definitely let others know.

It was wonderful working with Marshall on our new home purchase. Ian was very good in going through the warranty process and taking care of any issues promptly.

KB Home staff support us all the way of our Home acquisition. The Loan department oriented us to get the credit pre-approval that was the beginning of this dream, then the sells and design staff help us to find the best options that fits our budget, and the superintend was so kind when we had any question regarding the construction process. And now we are enjoying our beautiful home.

Ian and Earl were extremely helpful through the whole process!

We love the house and feel in love with the town. Everyone is so helpful and it’s been so easy to work with. We feel this has been the best move.

Superintendent, Ian, no question the very BEST in class. Home studio consultant, Dixie - FANTASTIC. Home sales reps: Marshall and Jan B, top notch as well. Stay on top of the KB Loan team amd question everything they do and keep all your correspondence with them...watch out for duplicate requests

Construction manager was great throughout the entire process