KB Home Reviews in Raleigh Durham Chapel Hill, NC

Good overall

Steven did a great job and helped through the sales/buying process. Chuck was awesome and deserves a 10 rating. The mortgage team was also very helpful in the process.a

There were some minor issues at the 30 day, which is expected. However, I rated 4 in those 2 areas because some of the issues should have been seen prior to move in plus it's been 3 weeks and there are still a few outstanding issues that have not been addressed.

After 2 outside services calls for the fridge, onsite construction, doing everything they could, replaced it but it’s still just the standard fridge, kind of cheap with an annoying hum. One of the 3rd party service techs explained, they don’t make em like they used to!

The selling agent and the construction supervisor were great. That being said, they are no longer at Birchwood Grove. Turnover is not a good thing to have when dealing with a new home.

Verry nice house and beautiful place

Every thing was outstanding. Great group .,

Overall it was a pretty positive experience. We had a few bumps but KB worked with us to resolve the issues and we are very happy with our new home!

KB home was responsive in every step of the home buying experience. We love our new house!

The sales office, lender and contractors were all amazing. Each and every one of these people made what would normally be a stressful event, more reassuring and calming. They built our home in the timeline that we really needed. They kept us updated throughout the entire process.

KB pays attention to complaints and resolves issues in timely manners

Salesperson Tim was great to work with and he communicated well. Construction supervisor Kaisee was always on top of things and also communicated well. Customer service director Greg did a great job explaining how things in my new home work and was willing to go over and above to help with any issues. I withheld one star because of numerous delays. Overall though, it has been a great experience!

The experience was rocky at first! Sean helped navigate the issues and once Nemo came on, it kept getting better!

The sales and lending team were helpful and responsive throughout the buying process. Any issues we found upon move-in were addressed at our first month walkthrough. Energy star certification is a plus.

We recently bought a home in a new KB Home community. We had never bought new construction before and it was an experience. We were downsizing and the process took much longer than expected as new wells had to be dug, approved and put on line. The design studio experience was enjoyable, picking our fixtures, cabinets, countertops, hardware, etc. gave us some choices to customize our home. The different staff members we dealt with were mostly attentive to our needs. There were many minor things that needed attention, but I guess that happens with new construction. They were all fixed in a timely fashion. The neighborhood needs time to grow into itself as it’s pretty much devoid of trees and shrubs. ... More

Sales team and our builder Cody are awesome. Cody took care of any small issues in a timely manner. Cabinets can be of better quality as we received some slight color variations in some cabinet doors.

Great company to do business with!

The garage is way to small and not smartly designed to maximize space

We purchased a KB home recently and enjoyed the care, guidance, and timely communications from the sales office and the design studio. The KB homes design studio expert Curtis guided us through the design selection process and was always attentive to our needs. During the build process, KB homes' sales agent Katrina, construction management Sean, and construction supervisor Michael did their best to help resolve interior build issues so we could close on the home as soon as possible despite labor and material shortages. Katrina's sincere care for us and her involvement in ensuring we get the house we are delighted with. I am very thankful to construction supervisors Michael and Bashar for working diligently to address all my concerns and trying to fix issues even after the home closing. I love how my house turned out to be. This experience restored my trust in KB and exemplified that KB work towards building trust and relationships with prospects and new homeowners. ... More

My experience was satisfactory. Thank you!

Daniel was very helpful and responded to my questions and inquiries.

Terry has been very responsive to our requests for assistance and has answered all our questions adequately.

There is always room for improvement, and these aren't high end townhomes. That said, the few issues addressed to the building team were quickly responded to and remedied ( albeit they should not have been there to begin with). Home value, at time of purchase, seems in line with market conditions and the entire build time seems appropriate. Overall, a much better home buy/build experience than anticipated and would recommend at this price point.

Things went well overall - spec home didn't play a big part in the building process.

Every time I told him about the yard.he had it fix.the gutters an many more