KB Home Reviews in Raleigh Durham Chapel Hill, NC

There is always room for improvement, and these aren't high end townhomes. That said, the few issues addressed to the building team were quickly responded to and remedied ( albeit they should not have been there to begin with). Home value, at time of purchase, seems in line with market conditions and the entire build time seems appropriate. Overall, a much better home buy/build experience than anticipated and would recommend at this price point.

Things went well overall - spec home didn't play a big part in the building process.

Every time I told him about the yard.he had it fix.the gutters an many more

We had some problems with our appraisal being appraised a lot lower than homes with the exact 1582 floor plan in our Timberleaf neighborhood.

It was a good experience as a first time home buyer. We feel happy to have a home by the end of 2021. The model we chose is one of the best in KB and my family and friends liked it so far. I was happy with the sales and construction superintendents they listened and are open to accept our requests. The market was crazy during last couple of years. KB delivered our home beyond their commitment which caused our interest rate to jump at an unbearable monthly payment and made us to live on month-month and the cost twice the normal rent for few months. I certainly see that they should improve on work being delivered and following up with sub-contractors to fix the issues early in time. Thank you KB Homes. ... More

A great homebuying experience overall

some detail fine touch needed at final stage, otherwise good job.

All individuals that I dealt with during the construction of my new KB Home were very responsive and professional. At no point during the house build did I feel that I didn't know what the status was. Our forcasted move in date was met with no delays. I was able to select the fixtures for my house from the design studio, but was disappointed in the selections available, I would have preferred some higher end fixtures. I ended up having to replace lights, shelving, etc immediately after moving in since I wanted higher quality fixtures. The workmanship and quality of the painting was sub-par with paint splattered on many places on the windows, floor and carpeting. The paint issues were caused by a lack of attention to detail and not using masking tape/drop cloths etc. All in all, I got a bit more than I expected from my KB home and am quite satisfied with the outcome. ... More

The beginning stages of the process were fine. The building process was a nightmare due mainly to well issues. We love our home though!

We had an excellent experience with sales and project management. Tim our sales rep was professional, easy to work with, responsive and got us into a great lot and house in the timeline we needed. Very knowledgeable. Our project manager Kaisee was a pleasure to work with him. He explained the process and timeline. He sent us weekly pictures and updates. We are very happy with the community and its features. We love our new home.

All I ever read about is negative new build experiences. We had a few hiccups along the way, but I feel KB did everything they could to resolve them. So far we are pleased with our purchase.

The attention to detail could be better for the price of the home. Paint is dripped over tubs, light switches, cover plates, etc.

People help me for first home buyer a lot

A few minor concerns but overall decent experience.

Just customer services is good, I am happy to got home.

I wish KB homes was more flexible and agreeable to minor design changes.

Satisfied about most things except lawn. There are some damages of my backyard lawn next to the lot under construction.

The sales team and design studio were wonderful to deal with. The construction team/superintendent, as well as the warranty team have been less than ideal to work with. The communication from both of those teams is lacking, and we have a hard time gettina a response from either of them. We've submitted warranty claims and claims regrding non-disclosed active wells on our property, and for several weeks, nobody has done anything about it.

Overall I am satisfied with KB Home purchasing investment homes

The only down side we experienced was timing. House was 2 weeks behind schedule and the house was not complete when we did our final walk through or second final walk through before closing.

They gave attention to every tiny details. I'm very happy with the construction and also with the maintenance.

The best buying experience I’ve ever had. Everyone was great to work with and the sales staff was very responsive to all of my concerns. I was disappointed with the initial interior painting of the walls and doors, but KB Home was quick to rectify the issue and make sure that I was happy with the final outcome. The house is very energy efficient and I would highly recommend this builder.

it went smoothly some what

I had a positive experience with KB Homes until the end. It took 11 months for them to complete a townhouse, nearly 5 months more than they had originally predicted. I had 3 building contractors during that time and my sales rep also left during that time. The lack of consistency between the different phases was evident. The builders have been given too much on their plates to truly manage everything well. They are capable individuals, but the company has set them up for failure. My home was rushed to be finished and many final details were not finished well. The closing date was set and then pushed back another time and the to-do list was long even after closing. Communication was often lacking. The end of construction/closing was not as I had hoped and makes it difficult to recommend KB Homes to others for the time being. That being said, I do love my home and am looking forward to spending years living here. If only it had been a smooth process. ... More

I was quite disappointed when I was told that I was not going to get any help from KB Homes with the possibility of having a rodent in an interior wall of my new home. Obviously the home was not properly sealed when being constructed to allow rodents to be able to get into the framing and drywall