KB Home Reviews in Raleigh Durham Chapel Hill, NC
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What Raleigh Durham Chapel Hill Homeowners Have to Say About KB Home.
Read all 242 verified reviews from homeowners that built a new home with KB Home in the Raleigh Durham Chapel Hill area. Raleigh Durham Chapel Hill homeowners have rated KB Home an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
KB Home in Raleigh-Durham-Chapel Hill Area
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Customer Reviews
HOA is difficult and in reaponsive
- Patrick S.
- Verified HomeBuyer
- June 28, 2025
- Lillington, NC
I submitted to HOA for approval of fencing the first week of May. It is the first week of July and I’m told it will be up to another 45 days for a decision. This is unacceptably. It appears the HOA management company, AAM is not here to help And support the buyer but is here to “CONTROL” the buyer. It spoils an otherwise beautiful experience
Total Score 5
Quality 4
Trustworthiness 4
Value 5
Responsiveness 3
Pretty good experience with KB
- Hayley A.
- Verified HomeBuyer
- April 18, 2024
- Willow Spring, NC
Overall it was a pretty positive experience. We had a few bumps but KB worked with us to resolve the issues and we are very happy with our new home!
Total Score 5
Quality 3
Trustworthiness 4
Value 5
Responsiveness 4
Great experience!
- Leyla I.
- Verified HomeBuyer
- March 14, 2023
- Durham, NC
KB home was responsive in every step of the home buying experience. We love our new house!
KB Home responded:
Congratulations on your new home, Leyla! We're so excited to hear that you had a great experience working with the team here at KB Home.
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Efficient and fast
- Raquel M.
- Verified HomeBuyer
- August 17, 2021
- Youngsville, NC
The sales office, lender and contractors were all amazing. Each and every one of these people made what would normally be a stressful event, more reassuring and calming. They built our home in the timeline that we really needed. They kept us updated throughout the entire process.
Total Score 5
Quality 3
Trustworthiness 5
Value 2
Responsiveness 5
Very knowledgeable and understanding staff
- Anonymous
- Verified HomeBuyer
- December 20, 2023
- Chapel Hill, NC
KB pays attention to complaints and resolves issues in timely manners
KB Home responded:
We appreciate you taking the time to share these kind words with the entire team here at KB Home!
Total Score 5
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
Kitty
- Kitty D.
- Verified HomeBuyer
- September 14, 2025
- Lillington, NC
KB Home has been an exceptional resource in my process of buying my first home. The seller, builders, and legal representatives made it easy for me. Thank you.
Total Score 5
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
KB Home new home
- Sybil V.
- Verified HomeBuyer
- January 31, 2024
- Raleigh, NC
Salesperson Tim was great to work with and he communicated well. Construction supervisor Kaisee was always on top of things and also communicated well. Customer service director Greg did a great job explaining how things in my new home work and was willing to go over and above to help with any issues. I withheld one star because of numerous delays. Overall though, it has been a great experience!
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Nemo, Nemo, Nemo!
- Gina-Marie L.
- Verified HomeBuyer
- October 20, 2021
- Mebane, NC
The experience was rocky at first! Sean helped navigate the issues and once Nemo came on, it kept getting better!
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Freeman Farm October 2024
- LoRenzo P.
- Verified HomeBuyer
- December 19, 2024
- Youngsville, NC
Superintendent, Ian, no question the very BEST in class. Home studio consultant, Dixie - FANTASTIC. Home sales reps: Marshall and Jan B, top notch as well. Stay on top of the KB Loan team amd question everything they do and keep all your correspondence with them...watch out for duplicate requests
Total Score 4
Quality 5
Trustworthiness 4
Value 5
Responsiveness 5
Good first-time homebuyer experience
- Branden Scott H.
- Verified HomeBuyer
- July 14, 2024
- Durham, NC
The sales and lending team were helpful and responsive throughout the buying process. Any issues we found upon move-in were addressed at our first month walkthrough. Energy star certification is a plus.
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Buying with KB Homes
- Melanie K.
- Verified HomeBuyer
- February 28, 2024
- Raleigh, NC
We recently bought a home in a new KB Home community. We had never bought new construction before and it was an experience. We were downsizing and the process took much longer than expected as new wells had to be dug, approved and put on line. The design studio experience was enjoyable, picking our fixtures, cabinets, countertops, hardware, etc. gave us some choices to customize our home. The different staff members we dealt with were mostly attentive to our needs. There were many minor things that needed attention, but I guess that happens with new construction. They were all fixed in a ...
Total Score 4
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Friendly team to work with.
- Anupriya C.
- Verified HomeBuyer
- March 23, 2023
- Rolesville, NC
Sales team and our builder Cody are awesome. Cody took care of any small issues in a timely manner. Cabinets can be of better quality as we received some slight color variations in some cabinet doors.
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
KB Home - Great company to do business with!
- Tyler B.
- Verified HomeBuyer
- January 12, 2021
- Fuquay Varina, NC
Great company to do business with!
Total Score 4
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
KB Home - The garage is way to small and not smartly designed to maximize
- Kevin S.
- Verified HomeBuyer
- November 19, 2019
- Cary, NC
The garage is way to small and not smartly designed to maximize space
Total Score 4
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
KB Home Purchase Experience
- Anonymous
- Verified HomeBuyer
- March 21, 2023
- New Hill, NC
We purchased a KB home recently and enjoyed the care, guidance, and timely communications from the sales office and the design studio. The KB homes design studio expert Curtis guided us through the design selection process and was always attentive to our needs. During the build process, KB homes' sales agent Katrina, construction management Sean, and construction supervisor Michael did their best to help resolve interior build issues so we could close on the home as soon as possible despite labor and material shortages. Katrina's sincere care for us and her involvement in ensuring we get the ...
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
KB Home - My experience was satisfactory.
- Anonymous
- Verified HomeBuyer
- July 13, 2021
- Youngsville, NC
My experience was satisfactory. Thank you!
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Overall satisfied with the home purchase although there were few minor issues
- Gautam P.
- Verified HomeBuyer
- September 24, 2025
- Chapel Hill, NC
We purchased this KB home very recently and living in it for around two months now. Build quality looks good to us, outer wall including window panels are of solid quality. Great insulation ! Good quality flooring. Builder was also very responsive and took care of all the issues (mostly minor) that we faced once we moved in. Although we expected few things could be much better such as kitchen counter top which seems to be cheap builder grade quality. Also, kitchen appliances like dishwasher, oven (range) etc- they were very basic and builder grade quality. I think apart from these we liked ...
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Good
- Frieda E.
- Verified HomeBuyer
- October 26, 2024
- Fuquay Varina, NC
Daniel was very helpful and responded to my questions and inquiries.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 4
Terry
- Brenda H.
- Verified HomeBuyer
- October 24, 2024
- Fuquay Varina, NC
Terry has been very responsive to our requests for assistance and has answered all our questions adequately.
Total Score 4
Quality 5
Trustworthiness 4
Value 4
Responsiveness 4
Better Than Expected
- Bernard D.
- Verified HomeBuyer
- May 05, 2024
- Raleigh, NC
There is always room for improvement, and these aren't high end townhomes. That said, the few issues addressed to the building team were quickly responded to and remedied ( albeit they should not have been there to begin with). Home value, at time of purchase, seems in line with market conditions and the entire build time seems appropriate. Overall, a much better home buy/build experience than anticipated and would recommend at this price point.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Builder
- Darlene S.
- Verified HomeBuyer
- July 06, 2023
- Durham, NC
Things went well overall - spec home didn't play a big part in the building process.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
I have Great experience with the builder,always on top of everything.
- Mahase R.
- Verified HomeBuyer
- June 07, 2023
- Youngsville, NC
Every time I told him about the yard.he had it fix.the gutters an many more
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Appraisal
- Marvin M.
- Verified HomeBuyer
- February 16, 2023
- Durham, NC
We had some problems with our appraisal being appraised a lot lower than homes with the exact 1582 floor plan in our Timberleaf neighborhood.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 4
It was a roller coaster ride .. felt happy by the end !
- Srinivas P.
- Verified HomeBuyer
- January 10, 2023
- New Hill, NC
It was a good experience as a first time home buyer. We feel happy to have a home by the end of 2021. The model we chose is one of the best in KB and my family and friends liked it so far. I was happy with the sales and construction superintendents they listened and are open to accept our requests. The market was crazy during last couple of years. KB delivered our home beyond their commitment which caused our interest rate to jump at an unbearable monthly payment and made us to live on month-month and the cost twice the normal rent for few months. I certainly see that they should ...
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 4
KB Home - A great homebuying experience overall
- Dallas A.
- Verified HomeBuyer
- October 25, 2021
- Youngsville, NC
A great homebuying experience overall
Total Score 4
Quality 3
Trustworthiness 5
Value 4
Responsiveness 5
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