KB Home Reviews in Raleigh Durham Chapel Hill, NC

Every time I told him about the yard.he had it fix.the gutters an many more

KB home builders exceeded our expectations when it came to craftsmanship, responsiveness and the care they put into prioritizing our project and making sure we were satisfied with our new home. The entire crew was amazing but special thanks to Marshall, Dixie and Cody for making the process that much easier, you are the absolute best!

All I ever read about is negative new build experiences. We had a few hiccups along the way, but I feel KB did everything they could to resolve them. So far we are pleased with our purchase.

The process wasn't delightful. I was given false hope several times and was offered things I didn't receive. If I could do it all over, I wouldn't choose KB homes.

Jan and Ian have been amazing in making sure that we’re satisfied with our home purchase. They follow up to make sure the house is functioning as it should. They oriented us on what to do to make sure the appliances warranties are properly submitted. Great people to work with!!!

Worst workman ship ever, the whole process was a nightmare for me

Very good experience! Thank you!

I am very happy with their service. Very helpful.

Janice made herself available and answered all questions knowledgeably. Ian was also responsive and prompt with any issues I had. Both were very professional.

Nice home to stay . Kb

This is my third home that I've had built. I must say that this builder comes out first in homebuilding. I've was kept abreast of each phase of the building. They had lots of patience when answering questions concerning my home. The Superintendent, Ian was great, and very knowledgeable of my home. If you're going to purchase a home, do greatly consider KB Homes.

Ian have been excellent and attentive on all our needs. Jan is awesome! Also Curtis is very patience and helpful. Thank you KB for great employee

Sales team and our builder Cody are awesome. Cody took care of any small issues in a timely manner. Cabinets can be of better quality as we received some slight color variations in some cabinet doors.

We purchased a KB home recently and enjoyed the care, guidance, and timely communications from the sales office and the design studio. The KB homes design studio expert Curtis guided us through the design selection process and was always attentive to our needs. During the build process, KB homes' sales agent Katrina, construction management Sean, and construction supervisor Michael did their best to help resolve interior build issues so we could close on the home as soon as possible despite labor and material shortages. Katrina's sincere care for us and her involvement in ensuring we get the house we are delighted with. I am very thankful to construction supervisors Michael and Bashar for working diligently to address all my concerns and trying to fix issues even after the home closing. I love how my house turned out to be. This experience restored my trust in KB and exemplified that KB work towards building trust and relationships with prospects and new homeowners. ... More

No Transparency & do not care about buyers

Based on my experience with KB Homes, I would not go with these builders again.

KB home was responsive in every step of the home buying experience. We love our new house!

KB Home does not provide high quality homes. We have quickly noticed all the shortcuts that were taken during the building process after moving in. It's obvious many of the subcontractors they hired were rushing and did not take pride in their work. So much so that they ended up firing the first crew and ended up hiring a new one, but a lot of damage was already done with the previous crew that they claim could not be undone. Additionally, they had delay after delay (it took 5 months longer than they said to get us moved in). Overall, this has not be a good experience. I would go with another builder. ... More

We had some problems with our appraisal being appraised a lot lower than homes with the exact 1582 floor plan in our Timberleaf neighborhood.

The attention to detail could be better for the price of the home. Paint is dripped over tubs, light switches, cover plates, etc.

KB was very thorough throughout the entire process. Everyone we came in contact with was so friendly and made us feel extremely comfortable despite building a home being completely new for us.

My home process has been amazing. Gavin T. has followed up every step of the way. Has been above and beyond from the perspective of a superintendent. Could not have been happier to fix the minor touch-up points to perfect my home even more. A fantastic process from the Sales and superintendent perspective to follow up on every little detail. It has me a very happy customer. Thank you.

I had a positive experience with KB Homes until the end. It took 11 months for them to complete a townhouse, nearly 5 months more than they had originally predicted. I had 3 building contractors during that time and my sales rep also left during that time. The lack of consistency between the different phases was evident. The builders have been given too much on their plates to truly manage everything well. They are capable individuals, but the company has set them up for failure. My home was rushed to be finished and many final details were not finished well. The closing date was set and then pushed back another time and the to-do list was long even after closing. Communication was often lacking. The end of construction/closing was not as I had hoped and makes it difficult to recommend KB Homes to others for the time being. That being said, I do love my home and am looking forward to spending years living here. If only it had been a smooth process. ... More

Gavin has been fantastic to work with. The quality of the home is excellent and the few issues we had were dealt with very promptly.

From the day I put my deposit down to close was 3 weeks short of 52 weeks. There were tons of delays including the week leading up to close. It seemed like the turnover of sales people, builders created an environment where myself, the buyer never knew what was happening or who I could reach out to. In the final month and a half they brought in a new project manager, Kelly who is and continues to be a Rockstar. He is so responsive and knowledgeable. The entire process would have left a sour taste in my mouth if it were not for him. I would give him 5 starts in every category possible.