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KB Home Reviews in Raleigh Durham Chapel Hill, NC

What Raleigh Durham Chapel Hill Homeowners Have to Say About KB Home.

Read all 214 verified reviews from homeowners that built a new home with KB Home in the Raleigh Durham Chapel Hill area. Raleigh Durham Chapel Hill homeowners have rated KB Home an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.4 out of 5 stars in Raleigh-Durham-Chapel Hill Area

214 Reviews in Raleigh-Durham-Chapel Hill Area

Ratings by Category

Overall 4.4

Quality 4.3

Trustworthiness 4.3

Value 4.3

Responsiveness 4.3

KB Home in Raleigh-Durham-Chapel Hill Area

View Homes

Customer Reviews

Appraisal

  • Marvin M.
  • Verified HomeBuyer
  • February 16, 2023
  • Durham, NC

We had some problems with our appraisal being appraised a lot lower than homes with the exact 1582 floor plan in our Timberleaf neighborhood.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

It was a roller coaster ride .. felt happy by the end !

  • Srinivas P.
  • Verified HomeBuyer
  • January 10, 2023
  • New Hill, NC

It was a good experience as a first time home buyer. We feel happy to have a home by the end of 2021. The model we chose is one of the best in KB and my family and friends liked it so far. I was happy with the sales and construction superintendents they listened and are open to accept our requests. The market was crazy during last couple of years. KB delivered our home beyond their commitment which caused our interest rate to jump at an unbearable monthly payment and made us to live on month-month and the cost twice the normal rent for few months. I certainly see that they should ...

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

KB Home - A great homebuying experience overall

  • Dallas A.
  • Verified HomeBuyer
  • October 25, 2021
  • Youngsville, NC

A great homebuying experience overall

Total Score 4


Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

KB Home - some detail fine touch needed at final stage, otherwise good

  • Chou H.
  • Verified HomeBuyer
  • January 17, 2019
  • Apex, NC

some detail fine touch needed at final stage, otherwise good job.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

KB Home better than expected

  • Todd C.
  • Verified HomeBuyer
  • January 16, 2019
  • Apex, NC

All individuals that I dealt with during the construction of my new KB Home were very responsive and professional. At no point during the house build did I feel that I didn't know what the status was. Our forcasted move in date was met with no delays. I was able to select the fixtures for my house from the design studio, but was disappointed in the selections available, I would have preferred some higher end fixtures. I ended up having to replace lights, shelving, etc immediately after moving in since I wanted higher quality fixtures. The workmanship and quality of the painting was ...

KB Home responded:
Hello, Todd, thank you for your feedback. If you have any questions about your home, please feel free to let us know at CustomerRelations@kbhome.com. We're happy to help. Enjoy your home. -- Lynn

Total Score 4


Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

Frustrating Process but Love the Home

  • Curtis P.
  • Verified HomeBuyer
  • February 22, 2024
  • Raleigh, NC

The beginning stages of the process were fine. The building process was a nightmare due mainly to well issues. We love our home though!

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Project manager Kaisee

  • Julio G.
  • Verified HomeBuyer
  • August 24, 2023
  • Raleigh, NC

We had an excellent experience with sales and project management. Tim our sales rep was professional, easy to work with, responsive and got us into a great lot and house in the timeline we needed. Very knowledgeable. Our project manager Kaisee was a pleasure to work with him. He explained the process and timeline. He sent us weekly pictures and updates. We are very happy with the community and its features. We love our new home.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Not as bad of an experience as I thought

  • Allison C.
  • Verified HomeBuyer
  • June 02, 2023
  • Raleigh, NC

All I ever read about is negative new build experiences. We had a few hiccups along the way, but I feel KB did everything they could to resolve them. So far we are pleased with our purchase.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Overall good job

  • Anonymous
  • Verified HomeBuyer
  • February 10, 2023
  • Rolesville, NC

The attention to detail could be better for the price of the home. Paint is dripped over tubs, light switches, cover plates, etc.

Total Score 4


Quality 4

Trustworthiness 5

Value 3

Responsiveness 4

KB Home - People help me for first home buyer a lot

  • SHERRY L.
  • Verified HomeBuyer
  • March 23, 2022
  • Garner, NC

People help me for first home buyer a lot

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Enjoying newly home

  • Edgar H.
  • Verified HomeBuyer
  • March 29, 2020
  • Fuquay Varina, NC

A few minor concerns but overall decent experience.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

customer services

  • Fernando R.
  • Verified HomeBuyer
  • August 13, 2019
  • Fuquay Varina, NC

Just customer services is good, I am happy to got home.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

You get what you pay for

  • William F.
  • Verified HomeBuyer
  • July 30, 2019
  • Fuquay Varina, NC

I wish KB homes was more flexible and agreeable to minor design changes.

KB Home responded:
Hi William, if we can help with anything, please let us know at CustomerRelations@kbhome.com. -Brian

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 3

Satisfied

  • Min H.
  • Verified HomeBuyer
  • January 17, 2019
  • Apex, NC

Satisfied about most things except lawn. There are some damages of my backyard lawn next to the lot under construction.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Great sales team, lacking communication otherwise

  • Chloe H.
  • Verified HomeBuyer
  • March 13, 2024
  • Raleigh, NC

The sales team and design studio were wonderful to deal with. The construction team/superintendent, as well as the warranty team have been less than ideal to work with. The communication from both of those teams is lacking, and we have a hard time gettina a response from either of them. We've submitted warranty claims and claims regrding non-disclosed active wells on our property, and for several weeks, nobody has done anything about it.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

KB Home - Overall I am satisfied with KB Home purchasing investment homes

  • Sreenivasula M.
  • Verified HomeBuyer
  • June 09, 2020
  • Fuquay Varina, NC

Overall I am satisfied with KB Home purchasing investment homes

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

KB Home - The only down side we experienced was timing.

  • Alex L.
  • Verified HomeBuyer
  • January 07, 2020
  • Fuquay Varina, NC

The only down side we experienced was timing. House was 2 weeks behind schedule and the house was not complete when we did our final walk through or second final walk through before closing.

Total Score 4


Quality 4

Trustworthiness 3

Value 4

Responsiveness 4

KB Home - They gave attention to every tiny details.

  • Gaurav S.
  • Verified HomeBuyer
  • January 17, 2019
  • Apex, NC

They gave attention to every tiny details. I'm very happy with the construction and also with the maintenance.

Total Score 4


Quality 4

Trustworthiness 3

Value 3

Responsiveness 5

Very satisfied!

  • Catherine E.
  • Verified HomeBuyer
  • January 09, 2019
  • Fuquay Varina, NC

The best buying experience I’ve ever had. Everyone was great to work with and the sales staff was very responsive to all of my concerns. I was disappointed with the initial interior painting of the walls and doors, but KB Home was quick to rectify the issue and make sure that I was happy with the final outcome. The house is very energy efficient and I would highly recommend this builder.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

it was ok

  • Elizabeth C.
  • Verified HomeBuyer
  • June 06, 2024
  • Rolesville, NC

it went smoothly some what

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 3

Frustrating end experience

  • Anonymous
  • Verified HomeBuyer
  • January 30, 2023
  • Raleigh, NC

I had a positive experience with KB Homes until the end. It took 11 months for them to complete a townhouse, nearly 5 months more than they had originally predicted. I had 3 building contractors during that time and my sales rep also left during that time. The lack of consistency between the different phases was evident. The builders have been given too much on their plates to truly manage everything well. They are capable individuals, but the company has set them up for failure. My home was rushed to be finished and many final details were not finished well. The closing date was set and then ...

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

Disappointed in KB Homes

  • Mary O.
  • Verified HomeBuyer
  • November 08, 2024
  • Lillington, NC

I was quite disappointed when I was told that I was not going to get any help from KB Homes with the possibility of having a rodent in an interior wall of my new home. Obviously the home was not properly sealed when being constructed to allow rodents to be able to get into the framing and drywall

Total Score 4


Quality 2

Trustworthiness 3

Value 3

Responsiveness 5

Disappointed about promised pool

  • Katie M.
  • Verified HomeBuyer
  • September 25, 2024
  • Lillington, NC

Everything has been great so far however we’ve been promised a pool by Memorial Day which takes 8 months start to finish. Upon buying around July for closing in August they were suppose to be breaking ground. Nothing had been even remotely close to breaking ground and we’ve been provided no update in site or no transparency about it. The pool community was a huge drive for why we chose this development with three children.

Total Score 4


Quality 4

Trustworthiness 1

Value 4

Responsiveness 4

KB HOMES

  • Anonymous
  • Verified HomeBuyer
  • November 25, 2022
  • Garner, NC

HOME BUYING IS STRESSFUL. TAKE YOUR TIME.

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 3

many issues with the doorbell

  • Anonymous
  • Verified HomeBuyer
  • April 17, 2024
  • New Hill, NC

Nobody wants to help us

Total Score 4


Quality 5

Trustworthiness 1

Value 5

Responsiveness 1