KB Home Reviews in Raleigh Durham Chapel Hill, NC

We had an excellent experience with sales and project management. Tim our sales rep was professional, easy to work with, responsive and got us into a great lot and house in the timeline we needed. Very knowledgeable. Our project manager Kaisee was a pleasure to work with him. He explained the process and timeline. He sent us weekly pictures and updates. We are very happy with the community and its features. We love our new home.

Things went well overall - spec home didn't play a big part in the building process.

Every time I told him about the yard.he had it fix.the gutters an many more

All I ever read about is negative new build experiences. We had a few hiccups along the way, but I feel KB did everything they could to resolve them. So far we are pleased with our purchase.

Sales team and our builder Cody are awesome. Cody took care of any small issues in a timely manner. Cabinets can be of better quality as we received some slight color variations in some cabinet doors.

We purchased a KB home recently and enjoyed the care, guidance, and timely communications from the sales office and the design studio. The KB homes design studio expert Curtis guided us through the design selection process and was always attentive to our needs. During the build process, KB homes' sales agent Katrina, construction management Sean, and construction supervisor Michael did their best to help resolve interior build issues so we could close on the home as soon as possible despite labor and material shortages. Katrina's sincere care for us and her involvement in ensuring we get the house we are delighted with. I am very thankful to construction supervisors Michael and Bashar for working diligently to address all my concerns and trying to fix issues even after the home closing. I love how my house turned out to be. This experience restored my trust in KB and exemplified that KB work towards building trust and relationships with prospects and new homeowners. ... More

We had some problems with our appraisal being appraised a lot lower than homes with the exact 1582 floor plan in our Timberleaf neighborhood.

The attention to detail could be better for the price of the home. Paint is dripped over tubs, light switches, cover plates, etc.

It was a good experience as a first time home buyer. We feel happy to have a home by the end of 2021. The model we chose is one of the best in KB and my family and friends liked it so far. I was happy with the sales and construction superintendents they listened and are open to accept our requests. The market was crazy during last couple of years. KB delivered our home beyond their commitment which caused our interest rate to jump at an unbearable monthly payment and made us to live on month-month and the cost twice the normal rent for few months. I certainly see that they should improve on work being delivered and following up with sub-contractors to fix the issues early in time. Thank you KB Homes. ... More

People help me for first home buyer a lot

A great homebuying experience overall

My experience was satisfactory. Thank you!

Great company to do business with!

I was quite disappointed when I was told that I was not going to get any help from KB Homes with the possibility of having a rodent in an interior wall of my new home. Obviously the home was not properly sealed when being constructed to allow rodents to be able to get into the framing and drywall

Everything has been great so far however we’ve been promised a pool by Memorial Day which takes 8 months start to finish. Upon buying around July for closing in August they were suppose to be breaking ground. Nothing had been even remotely close to breaking ground and we’ve been provided no update in site or no transparency about it. The pool community was a huge drive for why we chose this development with three children.

it went smoothly some what

Nobody wants to help us

The sales team and design studio were wonderful to deal with. The construction team/superintendent, as well as the warranty team have been less than ideal to work with. The communication from both of those teams is lacking, and we have a hard time gettina a response from either of them. We've submitted warranty claims and claims regrding non-disclosed active wells on our property, and for several weeks, nobody has done anything about it.

I had a positive experience with KB Homes until the end. It took 11 months for them to complete a townhouse, nearly 5 months more than they had originally predicted. I had 3 building contractors during that time and my sales rep also left during that time. The lack of consistency between the different phases was evident. The builders have been given too much on their plates to truly manage everything well. They are capable individuals, but the company has set them up for failure. My home was rushed to be finished and many final details were not finished well. The closing date was set and then pushed back another time and the to-do list was long even after closing. Communication was often lacking. The end of construction/closing was not as I had hoped and makes it difficult to recommend KB Homes to others for the time being. That being said, I do love my home and am looking forward to spending years living here. If only it had been a smooth process. ... More

HOME BUYING IS STRESSFUL. TAKE YOUR TIME.

Quality of material and workmanship is not great.

Overall I am satisfied with KB Home purchasing investment homes

KB was real quick to try to get the homes done that they hired the fastest yet obviously cheapest contractors and tried to get it done in sloppy record speed.. Overall, it's liveable and I AM ultimately happy with my home although it's been nearly two months since closing and still waiting on all (somewhat minor) repairs to be fixed. I'm having to take off half a days work (which will likely turn into two half days if I suspect we're working with the same contractors) to deal with what should have been addressed with the contractors themselves prior to move in, but I digress.. Aside from all that, salesmen Jack was absolutely great to work with although is no longer there. My finance rep John made the buying process easy-breezy. Building reps Kelly and Alyssa are doing everything they can to get items addressed and fixed so I can finally really be comfortable and happy in my own home. I feel like a lot of the issues I'm having to deal with is partly out of their hands and feel bad for being annoyed at this process but they've been doing a great job with what they have and I thank them for listening and understanding. Above all, I am happy with my home and just can't wait for the adjustments/fixes to be made and really feel at home in my home. With all that being said, would I recommend purchasing with KB Homes? Yes but I hope they take into account all their customers feedback and take take-away needless issues to avoid for the next person.. Thanks ... More

I knew purchasing a new home will come with a few bumps and bruises and roadblocks, but all in all, it was good. A few minor things that needed to be worked on but Kasey has been on it to make sure it has or will be repaired.

For the most part it was a pleasant experience. The days leading up to closing were incredibly stressful, though. It seemed as though there was no communicaiton between KB homes, KB home loans, the lawyer's office, and my realtor/myself. No one was on the same page, the loan office was unhelpful and condesending, my house wasn't completed/cleaned before closing. And it was just overall an incredibly stressful experience.