KB Home Reviews in Raleigh Durham Chapel Hill, NC

It was a good experience as a first time home buyer. We feel happy to have a home by the end of 2021. The model we chose is one of the best in KB and my family and friends liked it so far. I was happy with the sales and construction superintendents they listened and are open to accept our requests. The market was crazy during last couple of years. KB delivered our home beyond their commitment which caused our interest rate to jump at an unbearable monthly payment and made us to live on month-month and the cost twice the normal rent for few months. I certainly see that they should improve on work being delivered and following up with sub-contractors to fix the issues early in time. Thank you KB Homes. ... More

From the start to finish it was hard no body had answers and one lie after another was spoken down to like I was dumb

Overall it has been a great experience with KB Home for the whole ride. From the sale rep Tim to the home option specialist Curtis and the builder supervisor Jared and the director Bill, we feel so thankful we are having the business with this awesome team. Although we are still waiting for some problems fixing which should be commons in a new home, we are trusting we will have the positive responses.

We appreciate the service a lot.

People working at KB are very friendly, professional and patient.

This is our first home buying experience in USA. The team (Ken, Curtis ) were very responsive. Deadline were met. Overall we had a very pleasant experience.

HOME BUYING IS STRESSFUL. TAKE YOUR TIME.

Supervisor Cody site bel did excellent job

I am happy with the KB Homes built quality, very good floor plans. The house has good sun light, good number of windows etc.,

We had a smooth and nice experience buying our home, love the fact of messaging with follow ups while waiting for our home to be ready

We moved into our new townhome in early Sept. Overall, the price we paid for the square footage/location was reasonable considering inflation and the housing market. The KB sales team is also a pleasure to work with. However, we have ran into multiple issues with our new home (including a major water leak from the bottom of our master shower which is resulting in our entire shower having to be re-done (tile ripped, new base pan, rotting wood in ceiling, etc). We have also experienced smaller issues such as pilling carpet on the stairway and a loose doorknob. The warranty team is attempting to resolve the issues however it is still very frustrating as a homeowner of a brand new home. I do want to give a shout-out to Jenny from the sales team at Liberty Station. She is always checking in on us to see how we are doing even months after closing on the home. Overall, recommend KB however we are not the only townhome in the neighborhood experiencing issues with our home. (Others experiencing appliance issues, etc.) ... More

Not so great experience. Not honored the words spoken.

I knew purchasing a new home will come with a few bumps and bruises and roadblocks, but all in all, it was good. A few minor things that needed to be worked on but Kasey has been on it to make sure it has or will be repaired.

Great homebuying experience from initial visit to community to post closing thirty day review … the construction and sales and design team were conscientious, reliable, knowledgeable and trust-worthy.

I cannot begin to tell you what a pleasure it was building with KB homes. From start to finish we were always kept apprised weekly of what was being done and the progress which was made. They sent pictures and the lines of communication were always open. Marshall our salesperson along with Gavin and Kaisee our site superintendents, as well as Curtis in the design center made our home a beautiful reality! Professional, caring, and always available, each and everyone went above and beyond. We can’t thank them enough. KB Homes is one of the best!

I wanted to relocate to the area and I had been searching for a home that was affordable and turn key move in ready. I didn't want to participate in bidding wars and found that new builds had less competition. I found this home late fall of 2021 and was able to watch it be built. The loan process was smooth and I am happy to say I'm happily settled in my newly built home. This was the less stressful way of homebuying. Thanks KB Home.

If I had to go through this experience with KB Home again, I would quickly decline. From start to finish there was always something going wrong or some kind of delay. I would not recommend this builder. The sales team was dishonest and lacked accountability, the design studio made false promises and the builders just told me straight up lies. The only positive experience I had was the financing part that is did through KB Home.

Alan and Don were great communicating with us from the beginning to the end, we run into a lot of issues from grading of the lot to constructions issues, in fact, we closed about 2 months now, I have not moved 10 days ago, we are still seeing issues with nails poping out, a few items pending from the last walk through before closing. our backyard keep getting flooded everytime it rains, and they are planning to regrade it again.. while I have two car garage, the drive way is so narrowed that I can only park one car ..

As a hobby carpenter, I appreciate the quality of the workmanship of our new home. I’m selling all my tools except for the basics! We love our new home, the spacious subdivision and neighbors!

Bad experience, bad service. There is still no orientation list even after more then 1 month of closing. Walls look terrible, backyard looks terrible, nothing was fixed

Definitely would recommend KB. The house was completed on time. Everyone was pleasant to work with.

Quality of material and workmanship is not great.

Would not recommend KB home for anyone.

People help me for first home buyer a lot

Working with the people, all the way from first contact to last, was a good experience. We have had houses built before but have never been as well pleased. KB has met out every need, question, and concern with care and efficiency. I felt I was always in the middle of decisions and information. All in all, it was a very wonderful experience.