KB Home Reviews in Raleigh Durham Chapel Hill, NC

Not getting initial issues and workmanship defects addressed. Terrible communication. Unresponsive representatives.

What’s committed at the time of closing is not yet done . I am still waiting for that . And also no body contacted me for 1 month inspection.

We moved into a Model home which was a sales Office earlier. Prior to moving-in (at the time of purchase), we were provided a lot of assurances but when close to the move-in date, sales representative was not agreeing to none of the items agreed upon. For Ex: the carpet was really Bad and nothing was done to address the issue. Similarly with the doors. The only saving grace was the construction manager Joaquin. He ensured all the defects highlighted on moving-in were fixed. Over all did not have a positive experience and also felt I had paid 20K more than the market value.

The process wasn't delightful. I was given false hope several times and was offered things I didn't receive. If I could do it all over, I wouldn't choose KB homes.

While the home KB delivered is certainly a fine home, I'd wager there are ways to get a fine home with less headache. After being in the home a while, it's clear where some costs were cut. Certain things were unfinished or wrong: a chandelier with no lightbulbs, the door to the garage was installed backward, a nail sticking out of the stairs, a shrub promised in the front that has never been installed, several dozen large nails left on the deck/backyard. Many of these left undone after I was told they would all be fixed. A free additional bucket of paint was promised that I've never received. Additionally, it has been very difficult to get ahold of people and to hear back. As I mentioned, it's a fine home, but I'm sure there are many other companies that can build a fine home and have better communication. ... More

Not so great experience. Not honored the words spoken.

Alan and Don were great communicating with us from the beginning to the end, we run into a lot of issues from grading of the lot to constructions issues, in fact, we closed about 2 months now, I have not moved 10 days ago, we are still seeing issues with nails poping out, a few items pending from the last walk through before closing. our backyard keep getting flooded everytime it rains, and they are planning to regrade it again.. while I have two car garage, the drive way is so narrowed that I can only park one car ..

Worst workman ship ever, the whole process was a nightmare for me

No Transparency & do not care about buyers

Let's start from the beginning. I found myself in a position to purchase a home. I thought to myself wouldn't it be nice to own a house so close to downtown Raleigh? Well, yes it would have been nice. To be honest the location is in an area with lots of growth. But, the point is the house is a complete disaster. I have never in my life been struck with such intense buyers remorse than after the purchase of this home. This WILL be my first and last purchase with KB home. The list of issues I have with this house are numerous. To be honest I have never in my life seen such poor craftsmanship in a new construction home. Somehow when whatever you call "warranty" work is done mud gets tracked into my house. The workers never cleanup after themselves and they do work that honestly a high schooler in carpentry class could do a better job. It's an absolute joke that some of the people working on these houses call themselves tradesmen. I don't feel like I come home to a new house every day after work. No, I come home to my little house of nightmares. I paid for a new house but instead I got the used car lot equivalent of one. ... More

As a first time homebuyer I was initally very excited, but as time progressed, I became utterly disappointed with the whole process. The numerous delays, lack of communication and now that we are in the home, there are still a multitude of things wrong with the home, that we have been waiting almost 2 months for to be repaired. I will not buy another KB Home.

Not what I inspected I could of bought a modular home for cheaper and better quality

Our experience has been a nightmare. There is not enough room in this space to properly explain all of the problems we've incurred. Pushing sales people, uncooperative staff, mismanaged build, delays, delays, delays, inspections not passed, poor trades work, very poor and upon moving in after two months work still needs to be completed. Newest development is finding possible mold in our attic and having to WAIT for the warranty department to get back with us. In the meantime, we are living in a house that may or may not be safe to live in. I will guarantee you that no one at KB Homes lives in one of the houses they've built because they make enough money to buy something with quality and good workmanship. KB Homes has sent me 10 emails asking me to complete this survey and also numerous texts asking the same. Feels a bit like harassment. KB Homes wants us to have patience and understanding while we wait for their warranty department to get back with us. That is long gone now. This review is more of a warning to those considering buying a home from KB Homes....RUN!!! ... More

Had a major issue issue related to crawlspace and still it exists, wood work is not proper throughout the house. For 30 days they bluffed that they are going to fix a wood work issue and on the day of closing they mentioned that it cannot be done. Literally no response from KB Warranty team, need to follow-up multiple times on any issue. Very high price.

Bad experience, bad service. There is still no orientation list even after more then 1 month of closing. Walls look terrible, backyard looks terrible, nothing was fixed

Would not recommend KB home for anyone.