KB Home Reviews

Gene was wonderful in communicating and getting the information we need. Was very experienced and knowledgeable when touring the homes. Was transparent on everything. Neal the lender was wonderful and very communicative. Chase was wonderful in walking us through on what is needed for the home and if anything issues did come up. I would do this again with KB.

Over all everything was great. Ian and Marshall was really helpful and patient. Thanks them 2 for helping me and make the process went smoothly.

We made an offer on our home at a slightly lower price than asking because the sales agent (licensed ?) implied that it may be accepted. We were the last couple to come in that night and somehow they had another offer first thing the next morning at asking price. We decided to keep looking at other houses. We went to another KB Homes development, but didn’t like the area as much. We told the sales person at that location that we liked the house at the Federal Way location better. We were told the house we wanted was no longer available and they wouldn’t have any other homes in that community any time soon. She seemed perplexed and said “I think they still have some availability”. She then said she would double check for us. She checked and wouldn’t you know, the house we made an offer on was still available. We were upset but still wanted the house so our realtor worked his magic and the next thing we knew KB Homes accepted our offer at a small price increase over our original offer. Now the struggle comes. The front door was hung wrong and told them that before we moved in. We were assured it will be fixed. You couldn’t tell there was still a problem when we moved in because it was winter, cloudy and raining. On the first semi clear day around 3 in the afternoon, you could see daylight coming through the top, bottom right and left side of the door. The gap was egregious. We sent pictures in and KB sent someone out to fix it. Well the first fix did nothing! I called back and said the issue still hadn’t been resolved. The decided to send out a contractor. He told us the door was installed poorly and he need to cut through the framing and siding. So he attempted to fix it. We were put out for two days. The problem still wasn’t fixed, so the warranty guy came out and messed around with it (he used a different type of wedge) and assured us once again the door was fixed. After about 3 days when the sun was facing our door we noticed the issued still hadn’t been resolved. We told our warranty guy that the only time you can tell there is an issue is in the afternoon when the sun is shining on the front door. Alas, he sent someone over again at 8 in the morning and once again assured me the issue was fixed because he used a flashlight to simulate the sun. The problem is still there and lots of air comes through our front door. I don’t trust KB to fix this issue anymore. We are going to hire our own door company to assess what needs to be done to fix the door and give us an estimate. The door that KB has tried to fix many times over, has been scraped and banged up. I want a new door at this point. We will start litigation if that’s what KB wants. It’s a simple issue that should have been fixed over 2 months ago! ... More

We love our new KB home. From start to finish it has been fantastic working with KB home staff. From the initial home tours to obtaining a home loan the staff at KB have been amazing and helpful. We feel very well taken care of and love our new home and community.

I was most impressed on how quickly they help us on a model, design, and the did all the follow up work to help us decide.

All the KB staff were friendly professional and knowledgeable

I want to send a shout out to Hope and Heather for assisting me and helping me accomplish my goal. They were 110% supportive always took my phone calls and coached me with really good advice for the first time. I actually felt like somebody was on my team and it feels really good when you’re going through the process of purchasing a home thank you Heather and Hope, you guys are amazing. I couldn’t have done it without you guys.

With a few hiccups long the way that is expected in a home building/buying experience it has been good. One thing to note that I didn't previously is that I was surprised that KB did not provide a microwave or garage door opener. I would expect that a basic microwave would be included and then upgraded would be available but apparently not.

We are very pleased with the comfort and quality of our new home. Great location, good quality materials and very good responsiveness from our building manager.

We had a great experience dealing with all aspects of building our first home.

Steve did an excellent job on keeping us informed during the building process as well as taking care of any issues we had after the house was built.

Buying a new construction can be very stressful but everyone at KB Homes has been very helpful and understanding with any issues I had.

Everything was great, all the people who supported me in this way are very nice and professional.

The construction process was very fast and well-organized. I had excellent communication with the superintendent, and the salesperson oversaw every step of the process—including the mortgage and the design studio selections.

Whole experience was so much fun, just wish I had done it so much sooner!

Starting with Amanda going the extra mile to help us create a beautiful home. To Paul making it happen and supporting us through taking ownership. All star team for sure.

Very much a five star rating with very good and personal attention to detail. Thank You!!

KB Homes has been excellent at every step of the process. Every single person I've gotten the pleasure of working with has been a complete joy!

We love the neighborhood and our new home. The process was very good with minor issues but they were corrected. We have been wanting to move to Verona fore several years and have been really happy. Karen in sales is wonderful and patient. Mario has been working hard to make the house perfect. Tom in the loan department was very helpful and informative. Overall a fantastic experience and will recommend people to move into Verona.

Cursed is the first word that comes to mind. From the price of our plan dropping $10k right after we sign our contract and not receiving consideration for the immediate loss in equity, to a headless doll being hung in our home multiple times, to being lied to about structural integrity of brick lintel installed, to still waiting on a cabinet door from the 4th preclosing walk 38 business days ago, the experience was exhausting. If it wasn't for the specific lot we would never have persevered the journey. Our construction superintendent Scott did his best to improve our experience, but the trades hired to do the work were terrible. The paint on the trim is atrocious and looks like a 20 year old apartment with the sloppy caulk work. Again, Scott did a great job of trying to remedy our disappointment, but was limited by the tools at his disposal. I cannot recommend anyone put themselves through what we experienced with KB Homes. ... More

This was the easiest home purchase decision I've gone through. From the contract with Drake to the construction process with Ian, everything was clearly communicated and done as promised. I only wish the price were lower, but that is the market. Given the quality of workmanship and the market we face today, I am very pleased at the price point. We are very happy in our new house.

They build the houses in less than 5 months, and close them. Then all the issues show up once the homeowner is living in the property… So get used to living in a construction zone while they repair what should have been done right from the beginning…

The sales agent, lenders stayed with me through the whole process and did whatever they could to make this a positive experience!

We are very pleased with our new KB home! We love the neighborhood and very pleased with the craftsmanship! Our house is energy efficient with lots of square footage!

Our entire home purchase was very enjoyable with the KB Home staff, all and everyone that we dealt with, especially Lemont who took care of us start to finish, even coming to the head office to ensure everything was all set for the final closing.