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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11548 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11548 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Experience in building a new Home

  • Marcia S.
  • Verified HomeBuyer
  • January 28, 2024
  • San Antonio, TX

We had a good experience with KB. It was a learning experience as we had never built or bought a home previously. Everyone we dealt with was very responsive to our questions and answered in a timely manner

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 5

Great experience with KB Home

  • Koffi Y.
  • Verified HomeBuyer
  • January 28, 2024
  • San Antonio, TX

Great experience specially the builder Cole Jacaman very truthworthy person always available to provide information needed and assist.

KB Home responded:
We're thrilled that you had such a great experience with Cole and the rest of the team here at KB Home, Koffi!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Process

  • En C.
  • Verified HomeBuyer
  • January 27, 2024
  • Valencia, CA

The entire purchasing process from the beginning to the end went very smoothly. And they provided relevant services along the way, from loans to escrow closing. And they were excellent in following up at each step of the process. In addition, the house design looks good and modern.

KB Home responded:
We're thrilled to hear that you had a smooth, enjoyable experience working with our team!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Mr. Brian

  • Brian B.
  • Verified HomeBuyer
  • January 26, 2024
  • Las Vegas, NV

it’s very nice and affordable

KB Home responded:
We're glad to hear that you had a positive experience working with our team, Brian!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Nightmare for a first time home buyer

  • Anonymous
  • Verified HomeBuyer
  • January 24, 2024
  • Ontario, CA

Overall homebuying experience with KB Home was very unsatisfactory and often felt misleading.

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 4

Amazing with all of the Challenges the Builders Faced

  • Myeisha E.
  • Verified HomeBuyer
  • January 24, 2024
  • Nuevo, CA

Rod, Efren, and Mike were all godsends. There were things that I had trouble with and they fixed or asked me about it faster than I could inform them. When Best Buy refused to bring my washer, dryer and refrigerator inside , they happily helped bring them inside. As a young single woman without many people to help that was a highlight of my move-I’m experience. I was never upset with the builders if things were pushed back because that is part of the process. I am happy to say that if I had an issue right now, after closing, they would promptly address it. This was an excellent first time ...

KB Home responded:
Thank you so much for taking the time to share your experience with Rod, Efren, Mike, and the rest of the team here at KB Home, Myeisha!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience

  • Anonymous
  • Verified HomeBuyer
  • January 24, 2024
  • Nuevo, CA

Overall great experience with the KB team

KB Home responded:
We're thrilled to hear that you had a great experience working with the team here at KB Home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Artem

  • Artem S.
  • Verified HomeBuyer
  • January 23, 2024
  • Castle Rock, CO

We loved the attention to details and great customer service every time we interacted with KB Team.

KB Home responded:
Thank you so much for taking the time to share these kind words with the team here at KB Home, Artem!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Just a better builder

  • Mimi Y.
  • Verified HomeBuyer
  • January 23, 2024
  • Las Vegas, NV

I have only had experience with one other builder in my area and KB Home is just 10 times better. They are responsive and fully staffed to address issues systematically.

KB Home responded:
Thank you so much for taking the time to share your positive KB Home experience with our team, Mimi!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Owner

  • Keith W.
  • Verified HomeBuyer
  • January 23, 2024
  • Houston, TX

Overall we were treated good until it came time to get all the bugs out. Like door knobs coming off. AC blowing extremely hot only upstairs and we're still having issues

Total Score 5


Quality 2

Trustworthiness 2

Responsiveness 1

Great selections and responsive sale team

  • Bryan N.
  • Verified HomeBuyer
  • January 23, 2024
  • Phoenix, AZ

Good overall for first time buyer, but it would have been better. Our cabinet had a few issues, so we have to replace a fews. But the installation date was not fulfilled on first appointment, so we have to reschdeule to get it done. I'm not sure if it is normal but we didn't realized until moved in is that the back yard had so many hazard materials on and in ground as we working on landscapes. But overall, I would definitely recommending KBhome. In fact, I already have many friends looking into it.

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 3

My beautiful house

  • Jacqueline A.
  • Verified HomeBuyer
  • January 23, 2024
  • Vacaville, CA

My experience with the KB team has been absolutely amazing. It has been the best experience from beginning and to the end with their communication, down to the details of my home. They truly made this a stress free experience. This is my forever home and I am truly in love with my home.

KB Home responded:
We're so excited to hear that you had such an amazing experience working with the team here at KB Home, Jacqueline!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Professional and reponsive

  • ShaoQian C.
  • Verified HomeBuyer
  • January 23, 2024
  • Menifee, CA

Really satisfied with the result as the builder showed excellent work. Daniel is super responsive and will constantly give you updates on the building process of the new home, which is super nice. He is also patient with any questions during the process, Anthony explains it very well during the walkthrough and is also capable of quickly resolving issues. Very trustworthy people.

KB Home responded:
Thank you so much for taking the time to share these kind words with Daniel, Anthony, and the rest of the team here at KB Home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

It's a great experience to buy this house.

  • Xiaofei H.
  • Verified HomeBuyer
  • January 23, 2024
  • Ontario, CA

It's a great experience to buy this home!

KB Home responded:
We're thrilled to hear that you had such a great experience working with our team!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home Workmanship

  • Felix S.
  • Verified HomeBuyer
  • January 23, 2024
  • Jacksonville, FL

Spending almost half of a million dollar for this 2566 plan house, I found several poor workmanship from bent, crack pre-drywall structural wood to uneven corners of drywall installation. Everything seems built in rapid manner with lack of attention to detail.

Total Score 5


Quality 1

Trustworthiness 5

Responsiveness 5

Great Customer Service and Customer Satisfaction

  • Jeanne B.
  • Verified HomeBuyer
  • January 23, 2024
  • Lake Elsinore, CA

I enjoyed each step of the way in our home buying process! We started working with Mark in the sales department and he showed excellent customer service, took time to explain each process of home buying and very detailed orientated in what we were buying. Afterwards, we worked a lot with Brian from Finance, he was very knowledgeable about the finance side and helped us along the way to finance our mortgage. His customer service was also excellent. Then, we met Dave and Barry. They are the top notch at what they do. They went above and beyond explaining the built of the house, the ...

KB Home responded:
We're glad to hear that you enjoyed your KB Home journey, Jeanne! Thanks so much for taking the time to share your experience with our team.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Herbert

  • Herbert T.
  • Verified HomeBuyer
  • January 23, 2024
  • Homeland, CA

KB worked closely with me every step of the way to make sure that my loan went through I appreciate that

KB Home responded:
Thank you so much for taking the time to share your positive KB Home experience with us, Herbert!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very Pleasant and informative.

  • Anthony E.
  • Verified HomeBuyer
  • January 23, 2024
  • Austin, TX

Bricio and his team were very helpful and kind. Hard working individuals!

KB Home responded:
We appreciate you taking the time to share your positive experience with Bricio and the rest of our team, Anthony!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall experience

  • Danyelle B.
  • Verified HomeBuyer
  • January 23, 2024
  • Zephyrhills, FL

I loved the overall experience. Starting with the sales department. Our sales person was amazing. We went to start the process of building our house and it just happened there was already a move in ready house and we fell in love with it. After that our paper work and finalizing the house it was so smooth. Everyone is so nice and understanding and helpful.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great

  • Cepeda R.
  • Verified HomeBuyer
  • January 23, 2024
  • Jacksonville, FL

Everything was great and Madison was awesome.

KB Home responded:
Thank you so much for sharing your awesome experience with Madison and the rest of the KB Home team, Cepeda!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Great experience

  • Christopher F.
  • Verified HomeBuyer
  • January 19, 2024
  • Las Vegas, NV

Reliable, on time. Courteous, professional, highly recommended.. thank you, Chris & Mardy

KB Home responded:
We're thrilled to hear that you had such a positive experience working with our team, Chris and Mardy!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Experience with the builder has been good.

  • Karnetta M.
  • Verified HomeBuyer
  • January 19, 2024
  • Humble, TX

Homes have amenities that are family focused

KB Home responded:
Thanks so much for taking the time to share your positive KB Home experience with us, Karnetta!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great home value and customer service

  • Clark S.
  • Verified HomeBuyer
  • January 19, 2024
  • Huntersville, NC

KB homes was excellent to work with. Their dedication to pleasing the customer is noticed every step of the way. They made the home buying process enjoyable and were quick to fix any issues that did not meet expectations.

KB Home responded:
We're thrilled to hear that you had such an enjoyable experience working with the team here at KB Home, Clark!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Confident, Reassured, Proud! Best Decision We Made!

  • Eddie H.
  • Verified HomeBuyer
  • January 18, 2024
  • Stockton, CA

This was a great experience from start to finish! After searching for a house, we ran into a KB Homes listing and it was in our our budget. Which we didn’t know or believe we could purchase a brand new build home within our budget. The process, the steps you take builds confidence and assures you, you are getting that home you were searching for! The way we were treated by everyone at KB Homes was awesome! Going to the studio we were scared of going over budget. But they work with you and help guide you. We are very very satisfied with our choices. Receiving our keys and walking in our new ...

KB Home responded:
We're excited to hear that you had a great experience working with our entire team, Eddie!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good

  • Jose V.
  • Verified HomeBuyer
  • January 18, 2024
  • Alvin, TX

The House is in great condition

KB Home responded:
Thanks so much for taking the time to share your positive KB Home experience with us, Jose!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5