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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11548 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11548 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Amazing Superintendent

  • Ashleyvette A.
  • Verified HomeBuyer
  • January 18, 2024
  • St Johns, FL

Stacy was incredible. If there were ever any issues, she took care of them right away! She is so sweet and knows yer stuff! KB is lucky to have her.

KB Home responded:
We appreciate you taking the time to share these kind words with Stacy and the rest of the team here at KB Home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall we liked the house, yet there were certain aspects that we felt could have been better.

  • Kenrick B.
  • Verified HomeBuyer
  • January 18, 2024
  • Winchester, CA

We enjoy our home; it is comfortable and suits our needs.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Excellent sales and builders

  • Amit P.
  • Verified HomeBuyer
  • January 18, 2024
  • Hollister, CA

I would love to work with kb homes in the future I would t work with anyone else

KB Home responded:
Thank you so much for taking the time to share your positive experience with the team here at KB Home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Homeowner

  • Tyler H.
  • Verified HomeBuyer
  • January 17, 2024
  • Elgin, TX

As my sales consultant John was always available and worked to find answers for the few questions he didn’t have answers for initially. He contacted me weekly with updates. Eric, the construction supervisor also contacted me weekly with updates and to review structural and mechanical amenities. All employees were always on time and very professional. Bret, my loan officer was also always available and extremely helpful . The follow up and detail in this company is amazing. Through each phase of construction I met new people. As the phases evolved the original people stayed with me answering ...

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 4

Satisfied

  • Pragni P.
  • Verified HomeBuyer
  • January 17, 2024
  • Houston, TX

All good and satisfied with whole process

KB Home responded:
We're thrilled to hear that you're satisfied with your KB Home experience, Pragni!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

When I got approved for my loan!

  • Janet S.
  • Verified HomeBuyer
  • January 17, 2024
  • Nuevo, CA

It was great, even when I was lost they always help me understand

KB Home responded:
We're so excited to hear that our team was able to provide such a great experience for you, Janet!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Condo Buyer

  • Anonymous
  • Verified HomeBuyer
  • January 16, 2024
  • Spring Valley, CA

The home buying experience is stressful time but they stayed on schedule the entire time and I closed earlier than expected. There was little choice of selection of finishes unless you wanted to upgrade….for the price they should have offered more options included in price. Just moved in so my issues are being taken care of slowly. Everyone has been courteous and helpful.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Great Home

  • Anonymous
  • Verified HomeBuyer
  • January 16, 2024
  • Riverside, CA

House shopped for a couple months. Came to a site where KB was building and loved the model home. Worked with our amazing sales counselor, who helped us from viewing the home to closing. Mortgage/Loan department is a little erratic - felt like things were being done slowly and last minute, but nevertheless they were helpful with the financing. After closing, there were a few issues with the home (lights not working, shelf not installed, toilet tank would not feel), but after reaching out to KB, the issues were fixed relatively quickly. Overall, happy with our purchase and we ...

KB Home responded:
Thank you so much for taking the time to share your KB Home experience with us, we're glad to hear that you're happy with your new home!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Such a smooth ride the whole process went from empty land to getting a home is awesome

  • Gopal P.
  • Verified HomeBuyer
  • January 16, 2024
  • Patterson, CA

It has been a wonderful ride through the processof grtting the home with KB Homes. Never felt unknown on anything which is a great thing and communications, support whatnot everything is being a master class.

KB Home responded:
We're glad to hear that you had a wonderful experience working with the team here at KB Home, Gopal! Thanks so much for sharing with us.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Will and zing

  • Tierra G.
  • Verified HomeBuyer
  • January 16, 2024
  • Rosharon, TX

Will and zing were great communicators

KB Home responded:
Thank you for taking the time to share these kind words with Will, Zing, and the rest of the team here at KB Home, Tierra!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very experienced professional home builders!

  • James A.
  • Verified HomeBuyer
  • January 16, 2024
  • Menifee, CA

Outstanding customer service from the beginning of the home buying process till the end. Will definitely recommend KB for new home buyers especially.

KB Home responded:
We're thrilled to hear that you had an outstanding experience working with our team, James! Thank you so much for sharing with us.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Everything was very easy. Experience was top notch.

  • Richard W.
  • Verified HomeBuyer
  • January 16, 2024
  • Las Vegas, NV

Very pleasant and satisfying experience.

KB Home responded:
Thanks so much for taking the time to share your pleasant KB Home experience with our team, Richard! We're glad to hear that you had an enjoyable home-buying experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great

  • Tyrone B.
  • Verified HomeBuyer
  • January 16, 2024
  • Jacksonville, FL

Great….wonderful….trusting…..honest……professional…….follow up was great. This is more than 5 words to describe the experience.

KB Home responded:
Thank you so much for sharing these kind words, Tyrone! We're glad to hear that you had such a positive experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Customer Priority

  • Monet t.
  • Verified HomeBuyer
  • January 16, 2024
  • Chapel Hill, NC

Luis, Elli and Kenika were always available, professional, and helpful. Luis took care of things on the spot.

KB Home responded:
Thanks so much for taking the time to share these kind words with Luis, Elli, Kenika, and the rest of the team here at KB Home, Monet!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

All in all a wonderful experience

  • Richard S.
  • Verified HomeBuyer
  • January 16, 2024
  • Lockhart, TX

We had a great experience all together. Buying a home is wildly stressful. The most frustrating part about the whole thing is that they were ready too soon. Any issue we've had has been promptly addressed. Every team has kept us involved all the way through the project.

KB Home responded:
Thanks for sharing your KB Home experience with us, Richard! We're glad to hear that you had a great experience working with us.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience

  • Hugo C.
  • Verified HomeBuyer
  • January 16, 2024
  • Homeland, CA

Great experience from initial walk through touring homes to close of purchase

KB Home responded:
Congratulations on your new home, Hugo! We're glad to hear that you had a great experience with our team.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Satisfied

  • Anonymous
  • Verified HomeBuyer
  • January 16, 2024
  • St Johns, FL

I'm very happy with the house however after living there for a month we've got some issues with house. Heating is not working, nails protruding on the carpet and problem with bathroom door

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

I would do it again

  • Zachary F.
  • Verified HomeBuyer
  • January 16, 2024
  • Spring Valley, CA

Our KB experience was overall very good. The team guided us through the process and was (and still is) very responsive to our questions and concerns. I would buy another KB home in the future. They made it as easy as it can be all things considered.

KB Home responded:
Thanks for taking the time to share your KB Home experience with us, Zachary! We're glad to hear that you're happy with your KB Home journey.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Purevtseren

  • Purevtseren S.
  • Verified HomeBuyer
  • January 16, 2024
  • Valencia, CA

i’m happy with new home Big smile

KB Home responded:
Congratulations on your new home! We're thrilled to hear that you had a great time with our team.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Difficult at times, unreliable with meeting dates and times

  • Susan S.
  • Verified HomeBuyer
  • January 16, 2024
  • Winter Haven, FL

If you not experienced in computer tech, you are pretty much on your own.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Review

  • John F.
  • Verified HomeBuyer
  • January 16, 2024
  • San Pedro, CA

We felt like there were lots of charges and items that were not disclosed until closing. We also feel like a lot of our questions did not get answered by the agent and our text/phone calls would go unreturned. We also had an issue with the appraisal that KB was not willing to be flexible with.

Total Score 2


Quality 4

Trustworthiness 2

Responsiveness 2

Eye opening process

  • Noel D.
  • Verified HomeBuyer
  • January 16, 2024
  • Casa Grande, AZ

KBhomes is a good, however you must pay attention to detail and stay on track with the loan office, as well as the builders in the design studio. Your responsibility to dot your eyes and cross your teeth. As I was once told by an employee, KB Homes is in the building business, and writing contracts, that best represents them, and not to consumer. They have been proactive with following up with some issues that may come up after a new build. My overall assessment on a scale of one to 10 was about a seven. we like our home a lot, though, we would recommend a KB home to others as it was ...

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 5

Worth the wait

  • Delicia S.
  • Verified HomeBuyer
  • January 16, 2024
  • Rosharon, TX

The entire process was seamless. All parties involved made themselves easily accessible and answered all questions. The home was the perfect fit for our family. We lucked up with a property with lots of upgrades and comparing to base model, definitely spend the extra money on them.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Love this home Dream come true

  • Enas A.
  • Verified HomeBuyer
  • January 16, 2024
  • Pflugerville, TX

Love this home Dream come true

KB Home responded:
Congratulations on your dream home, Enas! Thanks for sharing your experience with us.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great service from start to finish

  • Luis M.
  • Verified HomeBuyer
  • January 16, 2024
  • Auburndale, FL

Great experience all around. Definitely recommend.

KB Home responded:
We're thrilled to hear that you're happy with your KB Home experience, Luis!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5