KB Home Reviews

I recently purchased my new home, and the entire process was nothing short of fantastic. From the initial viewing to the final paperwork, the experience has been smooth and memorable. 1. Buying Process: The buying process was remarkably straightforward. The real estate agent was knowledgeable, communicative, and made sure I understood each step. Any concerns or questions I had were promptly addressed, creating a sense of confidence throughout. 2. Property Condition: One of the standout aspects is the impeccable condition of the property. The attention to detail in both the interior and exterior is evident. It's clear that the previous owners took great care of the house, making it move-in ready and truly a place to call home. 3. Standout Features: The house boasts several standout features that make it unique. From the spacious kitchen with modern appliances to the cozy fireplace in the living room, each detail has been carefully considered. The open layout and ample natural light create a warm and welcoming atmosphere. 4. Neighborhood Vibes: Beyond the property itself, the neighborhood has exceeded my expectations. It's a friendly community with access to essential amenities, parks, and schools. The location strikes a perfect balance between tranquility and convenience. 5. Overall Satisfaction: In conclusion, my experience with buying this house has been incredibly positive. I'm not just a homeowner; I feel like I've found a place that perfectly aligns with my lifestyle and preferences. I'm grateful for the smooth process, the well-maintained property, and the welcoming neighborhood. This home has exceeded my expectations, and I'm excited for the memories that await. ... More

Happy with overall experience. Good value for the price. My wife and I will enjoy living here.

Jim in sales and Dan on the construction side were fantastic to work with. They provided regular updates and delivered the house ahead of schedule.

Cheryl Sales was great, she helped us through every step of the process thank you so much. Chris Loan office was so good, when we got lost at closing and called him, it turns out we went to his building and he came down the floor we were on and helped us locate the Title company. He also helped make sure everything got processed quickly. Jayson was very helpful as well. Builder Santiago made visit to our house to answer all my questions and point out some things that are always good to know. Thanks KB homes Team for a great experience in buying our first New Home!!

Greatness to all involved thanks

The loan processor and agent Corey were helpful and responded to all my questions timely. The sales agent Susan was great as well. The issue is dealing with warranty. I have paint that is cracked, baseboards that are damaged, missing caps on the rain caps on the roof, scratched sink…the list goes on. I submitted these concerns in October and none have been resolved. I was given an in person appointment October 11th so I guess we’ll see how that works out.

We could have been provided a lot more detail about the buying process and what actions were expected of us and your company. In the end, it all worked out for the better and we're very happy about our purchase. As with anything, there were serious glitches throughout the buying procedure and final purchase. Some of those glitches caused extra expenditures by us and delayed closing, considerably. We weren't happy when that happened and, at some times, wished we could cancel the purchase completely. But, we didn't do that and we completed the process and feel it was the right thing to do.

The whole process was great. Staff are very collaborative. They helped us out the entire process in achieving our dream of a new home. Thank you KB and staff.

Everything was great people were very helpful and friendly everything was as expected.

Paint all over the floors and kitchen appliances that we now have to remove. Not happy at all.

Great experience buying a home

Excellent service with direct and punctual communication is the cornerstone of KB Homes. Prospective buyers are greeted with professionalism and thorough knowledge of the VA home buying program.

Not very happy with KB Home, and their loan officers and management. Loan officers never properly communicated with us. In the end we had to find a different lender. After the closing when we entered the house, there were things needed to be fixed. Here we are trying to get settled in the new home we were still calling the contractor to get the stuff fixed inside the home.

Jesse De LA Huerta has been helping me a lot in building my dream home. He have to best customer service and very detail in explaining every process of the house. He listened to my need and trying his best to work with me.

KB home seems to be more about quantity & production vs quality & customer satisfaction. Had multiple issues with house & community since home purchase. Workload applied to management team seems to be a lot to be able for them to address all homeowners concerns, repairs & issues in timely manner.

We had the best experience in this process. Building your home from the ground up can be stressful but not with KB homes. They invest in you and guide you the whole way through. We now have our perfect dream home.

It was a great experience. The construction manager Chad was very friendly and understanding.

My overall experience buying thisnhome started out amazing. In fact i didnt even think i was going to be buying a KB Home but the salesperson michael was amazing and when we saw the model home it was everything we wanted and the peefect price. The construction team was very communicative and during the build and kept me updated. My experience went south when my loan officer Victoria got involved. There was zero communication on locking in my interest rate so when it came time to close the interest rate had gone up! The only way we could get it back to the original rate is to do a adjustable rate mortgage and because of her bad communication i now had to roll the dice and hope i can refinance at some point in the next 5 years or take on future intrest rates which could cost us thousands of dollars in paying interest. I originally wanted 30 year fixed loan but the amaount of money it would have cost us to get the rate down was far outside what i budgeted. That was just the first experience. The next was no communication around the closing day! Yes the most important day of a homeowners journey she failed to give me accurate dates costing me even more money in extending my lease for a couple days and staying in a hotel for a couple days. The closing day wasnt just misquoted once not twice but three times. Keep in mind i have all my stuff packed up in a uhaul and am now having to pay extended uhaul rental days. I was basically homeless for a week with my fiance and a new born. When it came time for a manager to take care of the situation the response was slow and took forever. They told me multiple times “there is nothing we can do”. I finally got a hold of the regional manager and he was professional and able to offer me $1000 towards my closing. Though that didnt event slightly cover the cost of adjustments i had to make. I didnt really care about the money it was more that my feedback was heard to prevent anyone else from having this same experience. He also was able to help arrange a closing day on a saturday which i am appreciative even though it was still my loan officers fault for skipping over major details in the process that caused this. The icing on the cake was when we finally closed and got to our new home. The loan officer never told the construction manager about us closing on saturday so he could have the house cleaned and ready for us. So we came in to a home that didnt have its finishing touch. The construction manager brayden was able to get a crew out asap and have it cleaned but the breakdown in communication was unfortunate and again we just had to roll with the punches. As a homeowner i would now never want to buy a home again because of how tramatizing this experience was. As a loan officer you basically have the customers finacial future in the palm of your hands. The least you could do is slow down when it comes to MAJOR details and make sure the customer is caught up. My experience with KB was great from everyone else but i felt the need to write this review to warn others about my experience with my loan officer. ... More

Such a pleasant experience. Kerry Abt was helpful, accommodating and informative in the search of the perfect home. Brandon made things top notch and followed through with a gentleman like approach! Great experience and great staff!

After everything I have been thru the buying of my house, I just can say that with the professionalism and help of Jill H.(sales representative), Mariel G. (Design Studio manager) and with the help after the last walk thru and his fast action with the final details of Mark (project manager), my dream house can not be come true. Thanks and many blessings for you all.

Everybody is good and I have no complaints on how KB Homes handled all our issues from the beginning up to our acquisition of the house. We are happy where we are now,

All departments were responsive to my questions and concerns. Love the finished product

My experience was great!

So far so good! Glad to have the house & appreciate all the KB personal who helped along the way. Special thanks to Bud for putting together the offer & Denise for aiding our loan approval!

The entire process from start to finish was very seem less. The communication throughout by everyone was above any other experience I’ve had with purchasing a home. The staff at every level were very friendly and always helpful.