KB Home Reviews

The quality of the finishings in the house is quite poor! The interior walls are of very poor quality, and the backsplash finishes are of very low quality!

The home buying process was easy and amazing. Everything was completed on time as what was projected. Our team was amazing! Kamara was amazing and still working hard. Bret was amazing with our VA loan. Javier had great taste and made the studio shopping amazing and fun, and Jesse has done amazing making sure our home is in great shape as a new home should be.

The customer service after the purchase of the home and moving in, has been wonderful. Alan, Flor and Troy have been great to work with.!!!

Buying a home in Olive Brook went somewhat smoothly. A little bumpy, like taking longer than expected to close. Also having KB management walk the home for quality? Missed a few items, like chipped doors, leaking T on the hot water pen in ceiling, bad breakers for kitchen, faulty wired three way switch, wrong color used to fix broken corner on shower tub, missing stucco under window ledge, broken roof tiles and living room bedroom lights and plugs all of them on one breaker. Other than that smooth.

Our home was completed ahead of schedule. Sales personnel were helpful during the process. The construction supervisors, were responsive to concerns during and after construction, and communication with them was very good. They have a challenging job, as the skill-of-the-craft is not what it used to be within the trades, so followup issues kept them quite busy.

I am pleased with their after sales customer service but not too much with the sales agent. She was a little inexperienced and unprofessional from time to time.

Good price and good customer services after closing.

Construction manager and warranty manager did a great job solving problems.

This was our first experience with KB and we couldn’t be happier. The floor plan we wanted was being discontinued but luckily our sales rep Rey was able to find it in a couple of communities. He was extremely patient, met us at several communities and also sent pictures/videos of the homes. It’s a big decision to pick a builder and having someone like Rey as the first person you deal with was great. We looked at 4 models and decided on the one that best suited our needs. We then moved on to the purchasing portion with KB. From the time we decided on a home to closing was about 30 days. We were extremely satisfied with Jared and his assistance with the process and his following up with us. Of course there were items that needed to be addressed from our private inspector and from our walk through. Tommy was phenomenal with following up and addressing each deficiency. He was always quick to respond and had a lot of patience. I know he has a lot of responsibilities, but he always found time to answer questions and make us feel like valued customers. He is a great asset to the company. Overall, everyone that we dealt with at KB in San Antonio has been great. I would recommend the people that we worked with to anyone looking for a home in San Antonio. We were so satisfied with the experience, my in-laws are now buying from KB as well. ... More

From start to finish, everything was excellent. Since I don’t live in Vegas, I especially appreciate the weekly update. Thank you so much for job well done.

The overall buying experience was good, sales, loan agents are amazing but the customer service doesn'y respond well amd at times are agressive when can't find their own community in their list to initiate a service request. Quote unquote by service guys 'Know your community name first and then call for service request' I am very well aware of my communuty name I am a new home owner. They cant find their own builder's community and be very rude.

Tyler has been amazing! He has walked me through the entire process and still helps me when I have questions till this day! I’m very thankful for everyone on the KB Home team. From sales, to construction, and loan coaches! Thank you everyone. If you’re thinking about buying a home, come and join our community!

KB folks were great to work with and very responsive to questions after we moved in!

Very good service and quality homes with energy savings facilities and community

KB Home is a family oriented company, if you want spaciousness, comfort, reliability and a place your family can call a home. Great company great customer service.

The overall experience is good. Finance department felt shady. Upgrades were extremely costly. Real Estate agents were genuine. Second foreman was genuine and talented. First foreman was terrible. The subcontractors were hit or miss. The laborers need training. I can still see the seems on the ceiling through the knockdown, random patches and uneven corners that you don't notice in a walk through because the bigger things catch your eye. There's actually quite a list, but too long to type. It could have been worse. I've heard nightmare stories with other companies. My experience wasn't bad, just not perfect. I have a lot to do to make it mine. ... More

Great builder! Fantastic experience. Very friendly staff.

Salesperson Tim was great to work with and he communicated well. Construction supervisor Kaisee was always on top of things and also communicated well. Customer service director Greg did a great job explaining how things in my new home work and was willing to go over and above to help with any issues. I withheld one star because of numerous delays. Overall though, it has been a great experience!

Ask questions! Our home buying experience was less than stellar! 8 months of construction turned into 14 months!

Very happy so far with my experience. All staff that I have come in contact with have been very insightful and on top of their game.

Feedback was provided in a separate survey

Such a great experience for a first time buyer. Everyone was so friendly and helpful through the process. Love our new custom home

Amazing sales staff and the customer service is great. The superintendent was very informative.

KB homes has been great and accommodating…the staff is friendly and understanding, extremely responsive to all requests, A+

Good options to choose. Very nice heated community.