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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11743 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11743 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Great overall experience!

  • Marlon R.
  • Verified HomeBuyer
  • December 19, 2023
  • Las Vegas, NV

KB Home exceeded my expectations. They were easy to work with and my house is amazing!

KB Home responded:
We're thrilled to hear that our team was able to exceed your expectations, Marlon! Thanks so much for sharing your experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

my thoughts on the house

  • Zhijun X.
  • Verified HomeBuyer
  • December 19, 2023
  • Chino, CA

There are indeed problems with the quality of the house. Many areas need to be repaired. The lock on the door has fallen off many times and the door is damaged. The main problem is that the house will tremble whenever a large car passes by!

Total Score 4


Quality 2

Trustworthiness 3

Responsiveness 3

Staffs are very friendly and professional

  • Tuan N.
  • Verified HomeBuyer
  • December 19, 2023
  • Round Rock, TX

Overall, I am very happy and satisfied with KB team. They're very professional and be with us from start to end with purchased process. Also, made all the process of paper works so seamless.

KB Home responded:
We're excited to hear that you're happy and satisfied with your KB Home experience, Tuan! Thank you for sharing your home-buying journey with us.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Best in class !

  • Eric E.
  • Verified HomeBuyer
  • December 19, 2023
  • Las Vegas, NV

We had a great experience with KB wonderful people.

KB Home responded:
Thank you so much for sharing your great KB Home experience with our team, Eric!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Rey and Cole makes it Happen

  • Ronald K.
  • Verified HomeBuyer
  • December 19, 2023
  • San Antonio, TX

Rey sold us a home plan and lot to fit our needs and budget. Then Cole stepped in as the construction site manager and made it all happen. Both men were responsive to all messages and questions. Always had a good answer and educated us on the building process.

KB Home responded:
Thanks so much for sharing these kind words with Rey, Cole, and the rest of the team here at KB Home, Ronald!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Home cabinets are very poor quality and have factory defects and poor workmanship.

  • Vijayakrishnan R.
  • Verified HomeBuyer
  • December 17, 2023
  • Austin, TX

They may have to make sure before picking upgrades to home. Most upgrades can be done after purchase instead of from builder.

Total Score 3


Quality 1

Trustworthiness 3

Responsiveness 3

Great experience from start to finish

  • Robert T.
  • Verified HomeBuyer
  • December 16, 2023
  • Lincoln, CA

KB homes was exceptional from the start of the process to the end. We had a great loan officer, Josh who held our hand through the money portion of this journey. He was exceptional. Nick from the sales office was knowledgeable and kept us informed from before the foundation was poured to giving us the keys! I would recommend KB homes to anyone who wanted to buy a house. Great experience buying a house if it was the easy more people would buy houses!

KB Home responded:
Thank you so much for taking the time to share your KB Home experience with us, Robert! Josh, Nick, and the rest of our team are honored to hear that you enjoyed your time working with us.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great house and fast timing

  • Dominick A.
  • Verified HomeBuyer
  • December 15, 2023
  • Tucson, AZ

It was an experience, as a first time home buyer. The team is welcoming and helpful, with quick responses with weekly reports

KB Home responded:
Congratulations on your first home, Dominick! We're thrilled to hear that you enjoyed working with the team here at KB Home.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Satisfied price,design,location,etc…

  • Betty K.
  • Verified HomeBuyer
  • December 14, 2023
  • Meridian, ID

Outstanding location living here close to shopping,doctor office,hospital,school,airport,etc… We are enjoying with our new house everyday. Also I really appreciated excellent and speedy customer services. All staffs are very polite. We strongly recommend KB Home for home buyers.

KB Home responded:
We're thrilled to hear that you love your new home, Betty! Thank you so much for taking the time to share your positive KB Home experience with us.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

I love my new home

  • David D.
  • Verified HomeBuyer
  • December 14, 2023
  • Jacksonville, FL

My Superintendent Dustin was absolutely wonderful !! Also, from the time of ground breaking, to closing, was just over 3 months.

KB Home responded:
Thank you for sharing these kind words with Dustin and the rest of the team here at KB Home, David!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not the experience I expected

  • Adrienne K.
  • Verified HomeBuyer
  • December 13, 2023
  • Converse, TX

For two years I worked hard to move out of the apartment I was living in with the intent to purchase a home here in Texas. I was excited and couldn’t wait for the pot of gold at the end of the rainbow which was my new home. I had issues with loan officers, I was TOLD the date I was expected to close with no consideration of my time and work schedule, made promises that were not kept and overall disappointment with the whole experience.

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 4

Expected more

  • Jenny T.
  • Verified HomeBuyer
  • December 13, 2023
  • Homeland, CA

Process was good. Diana was amazing. Once constriction started, it was ok. Learned that they will be fast and sloppy. We went every week to experience the "new built" saw issues even tho we are not builders. Told them so our closing date was not effective. The issue was accent lights. They missed that and many small things. If they want to earn credit for the amount they toon to build, still not impressed. The quality was disappointing. Now I have to sit here and get with people to come correct the job at my concinicence having to cancel my appointments to accommodate them. Live my home but ...

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Very happy overall

  • Rachel K.
  • Verified HomeBuyer
  • December 13, 2023
  • Elk Grove, CA

We are more than satisfied and pleased. Thank you!

KB Home responded:
We're so excited to hear that you're happy with your beautiful new home, Rachel! Thanks so much for sharing with us.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The Best!

  • Lesley A.
  • Verified HomeBuyer
  • December 13, 2023
  • Nuevo, CA

KB definitely made my home buying experience the best and easy! The best communication throughout the process and prompt responses about everything!

KB Home responded:
Thank you for taking the time to share your positive KB Home experience with us, Lesley! We're excited to hear that you are happy with your home-buying process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall great with one major issue

  • Gabriel B.
  • Verified HomeBuyer
  • December 13, 2023
  • Converse, TX

Would've given a full 5 stars but when it came to the materials we had a major issue with the paint. We were only offered 3 shades of white and told the other hundreds of color choices weren't available due to supplier issues. We even offered to purchase the paint on our own and supply it to their crew and was told that wasn't allowed. In the end my wife and I ended up having to purchase and paint our entire house interior ourselves. Through all the back and forth over the shades of white we were offered, there was no offer of compensation for not being able to fulfill the choices of color ...

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great experience!

  • Hari R.
  • Verified HomeBuyer
  • December 13, 2023
  • Katy, TX

The speed of construction was amazing!

KB Home responded:
Thank you so much for taking the time to share your positive KB Home experience with our team, Hari!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

New Home

  • Aracely A.
  • Verified HomeBuyer
  • December 13, 2023
  • Austin, TX

We had a great experience working with KB Home. We love the finished product and the team at KB made everything easy from beginning to end!

KB Home responded:
We're thrilled to hear that you had a great experience working with our team! Congratulations on your beautiful new home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Amazing

  • Adrian M.
  • Verified HomeBuyer
  • December 13, 2023
  • Hollister, CA

The agents and the rest of the team are great and helpful.

KB Home responded:
We're glad to hear that you enjoyed your time working with the team here at KB Home, Adrian! We appreciate you sharing your experience with us.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Appreciation for exceeding Expectations

  • David P.
  • Verified HomeBuyer
  • December 13, 2023
  • Nuevo, CA

From the start I appreciated the transparency and the many answers to my dumb questions without being made to feel like a nuisance. Thank you Christian, Michael, Rosanna, Efren, Rod and Aaron for your follow-up and attention to detail.

KB Home responded:
Thank you so much for sharing these kind words with the entire team here at KB Home, David! We're thrilled to hear that our team was able to provide such a positive experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience

  • Michael G.
  • Verified HomeBuyer
  • December 13, 2023
  • Castle Rock, CO

Jeff was fantastic to work with, and overall the process was quite painless. The quality of KB homes really is a notch above other builders we looked at, and they have been super responsive at resolving some minor issues after the sale.

KB Home responded:
We're thrilled to hear that Jeff and the rest of our team were able to provide such a painless experience and that you're enjoying your beautiful new home, Michael!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good experience, but sometimes communication was lacked.

  • Jose A.
  • Verified HomeBuyer
  • December 13, 2023
  • Hudson, FL

Big thanks to Jeff, he was amazing! Thank you, Grace, for your input and patience. Rick, always on point and knowledgeable, Mark was good.

Total Score 3


Quality 4

Trustworthiness 5

Responsiveness 5

Great experience and good warranty support

  • Dax M.
  • Verified HomeBuyer
  • December 13, 2023
  • Phoenix, AZ

The buying process was extremely easy with KB Homes. We had some issues crop up in the first few weeks in the house, and the KB Homes warranty team was excellent in getting those problems taken care of. The peace of mind of a home warranty was unexpected but an essential part of settling into our new home

KB Home responded:
We're excited to hear that you had such an easy home-buying process with the team here at KB Home, Dax! Thank you so much for sharing your experience with us.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Happy with the quality of workmanship and responsiveness to issues went over and beyond exceptional best builder I have experienced

  • Rose A.
  • Verified HomeBuyer
  • December 13, 2023
  • Gilroy, CA

Exceptional builder very responsive to issues which is hardly any to begin with but went over and beyond the call of duty...best builder I have worked with ever

KB Home responded:
Congratulations on your new home, Rose! We're thrilled to hear that you had an exceptional experience and that you love your house.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Ayala

  • Jose A.
  • Verified HomeBuyer
  • December 13, 2023
  • San Marcos, CA

We have great experience buying from KB homes This is our second home purchase from KB. Any lithe issue they Respond real quick. And transaction went smoothly and they delivered the date that it was set up. And the building Crew they are great, Neal, Alex and Scott the manager is great, they are very knowledgeable, professional and hardworking. Raul is the best in the sales department.

KB Home responded:
Thank you so much for sharing these kind words with Neal, Alex, Scott, Raul, and the rest of the team here at KB Home, Jose!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Octavio

  • Octavio N.
  • Verified HomeBuyer
  • December 13, 2023
  • San Antonio, TX

Everything fine Thanks for all

KB Home responded:
Thank you so much for taking the time to share your positive KB Home experience with our team, Octavio!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5