KB Home Reviews

These guys really go the extra mile for you as a customer/homeowner. I gave only 4 out of five stars on "Quality" because of the items we listed on our pre-closing walkthrough - like some paint, grouting, things like that. Speaks to quality of workmanship (and supervision?) moreso than materials

The design center made us very excited for our new home. The options looked great and what we were hoping for. Laura at the design center was amazing and answered all our niche questions. We were also satisfied with the timeline of work and the quick time to completion. However, we felt disappointed in a few specific but critical areas. All of the meetings for the home are during normal work hours. It made it difficult to schedule the meetings or we need to use work PTO or rearrange work commitments to come. Our frustration was compounded when meetings were changed without commutating to us. Having alternative times for the design center meetings or walk thoughs would have been helpful. During the construction process, we'd often point out issues and they would not take the concerns seriously or try to brush off our concerns. This led to a mistrust of the work that was being done and needing to do our own confirmations that our concerns were addressed, frequently having to follow up multiple times because we were not getting answers or a response. Finally, we were happy with the look of the home when we took ownership but were also disappointed to see a deep clean was not done. The backsplash had globs of grout on the kitchen backsplash, cabinets, and bathroom tile. The floors also had a dirty film on it and required extensive scrubbing. We are happy that we were able to get a home that looks the way we'd like but the process of getting there was frustrating and have concerns in areas about the longevity of the workmanship. ... More

Really bad customer service. KB mortgage made my buying experience terrible.

My experience was great until it came down to closing. The title person handling my home was a pain. She wouldn't get on the portal that my lender had setup for all paperwork to go to one place. She was uncooperative on that part. Certain things that could have and should have been paid at closing they wanted paid up front. Anything that KB Homes tell you as far what they provide. Be sure to get it in writing

Amber sales, Jason and Brooks building supers and Gina in finance all have gone above and beyond in their customer service!!!

The whole process has been pleasant overall. There were several issues, but the crew are willing to step in and provide best services, I would like to shout out to Marshal, Mark and Rana. They are so professional. Treat this community and resident as families. My only suggestion to KB is to pay extra attention to drywall and trim, for inspection, that is most aspects of walkthrough. It could get frustrating and reduce overall impressions . Should have different cost, timeline and supervision on those depending different price points.

They very good team.very professional.

We had a great experience. The workmen were very friendly and polite. The foreman was very responsive. The quality of the materials was excellent. Overall a very satisfying experience

Craig was great and attended to every need and kept great communication with me from beginning to finish! Thank you!

House wasn’t even completed on closing day and kb homes didn’t even have paperwork ready to close when they picked the date to close. Craftsman ship is disappointing. Got my microwave stolen while in building phase. Landscaping is dying and uneven and mostly dirt and grass. Sodding isn’t even up to code. Cracks In driveways and inside garage and only lived in for 2 months. They said the settling is “normal” but the cracks will only get worse down the road.

It was a process as expected but we are happy with our home. Everyone was nice and helpful and still check in with us to make sure we are ok!

Great experience, timely responses and very professional throughout the entire process.

Workmanship is not good at all. There are many poor quality works that we have found at many places of the home. Even when we asked them to be fixed the persons who came to fix did the same kind of poor quality repairs making no difference. At the time of closing we noted some issues that needed to be addressed. But due to closing timeline, we were told to go ahead get them fixed by warranty. There are two bigger items that are not addressed till date, that we definitely want them to be addressed. Chipped portion of counter top in kitchen that was just glued in, Drive way replacement as it has cracks. In fact prior this year, I dropped from other home in East village - Classic collection for the drive way crack issue and they said they will not fix it. But after we dropped from that home, we saw the driveway was getting replaced. If we were told that will be fixed we would have very weel bought that home instead earlier this year. But now the same drive way crack happened here. Earlier when we signed the offer, there was no crack. But towards the closing it started showing and before closing we said this is not something that we are comfortable with. But we were told it is very minor and due to lack of time for closing date, it is better to close first and get them addressed by warranty later. Now we see that it evolved bigger and warranty team is saying it is in tolerable limits for them. But that is not aceptable answer for us as we had dropped from earlier hiome also for the same reason. ... More

Excellent services and respond.

The price was very reasonable, and the sales agent and construction foreman were awesome to handle our needs, but the quality of workmanship needs to be better.

It was a pleasure working with the KB Homes team. From the sales representative Jamie, Project manager/Representative Mike and to our loan officer Grace, I thank all of them. They all worked so hard to be able to assist, answer all of my questions and to finally be able to make sure that everything is good with my house. Thank you all so much for everything you do! It was definitely a pleasure working with you guys. I highly recommended this home builder and their team. Kids and I LOVE our Home!

Had a good experience and love my new home!

Everyone I worked with was amazing and made the process very easy

It was a really pleasant and easy experience for us throughout the process. Great work from everyone

KB Employees have been fantastic to work with like Kirin, Thomas, and Daniel. However, it’s the trade partners KB has selected to use that brings your marks down. For example, our cabinets delayed the closing of our home several weeks, we are missing sensors for our HVAC, we paid for Ethernet ports at the design meeting which were ultimately installed, but wired to nowhere because no one notified us (including the consultant) that we would also need a panel in our laundry room. The Ethernet port issue doesn’t seem like a big issue to most, but now we are in our dream home and every work day my wife is reminded of the error because she needs to jump through extra hoops to connect to her work wirelessly instead of a simple hardwire. ... More

Chris and Paul have been great with everything and anything I needed for the house. Any questions or concerns or minimal things I notice after moving in we’re addressed almost immediately. Being in the same industry but working for a different builder I can honestly say that this is the best experience I’ve ever had.

Excelente y muy bonitas,económicas, y excelente servicio al cliente

KB does make the home buying as easy as possible

As I said in the title, so far, so good. Looking forward for that to continue.

We loved the entire experience of watching our family home get built. The crew really knew how to cater to our every want and need. I looked forward to every weekly update. They even finished 2 months prior to the original estimated time.