KB Home Reviews

The home buying process was seamless, Jerry and Rueben are awesome. My customer service rep is very responsive in getting things done. Check every little nook and cranny of your home and do site visits if possible. My home was not cleaned before moving in so I had paint speckles all throughout the home, handprints were everywhere in the flooring which took some scrubbing because it didn't come up with just a mop. DO NOT sign off that your home is 100% until everything is to your standard or liking. Depending on where you move the ball may get dropped on somethings. My sprinkler system doesn't cover my entire yard so I have dead patches that we have to hand water. For the most part I have a good Rep that does get things done after move in, so Im ok with my home. ... More

No answer when there is an issue. All they really want is your money. Pushes you to sign and do walk thru as soon as possible even with issues present. Once you sign they will ignore you and not answer any phones calls for issues they were suppose to fix PRIOR to walk thru.

Hello! This is my first experience purchase home. Until now everything is running wonderfully. I wish contienue it. The constructor always is gentle and willing to give you support. Of course I I love it. I wish you the best of luck in your purchase

My experience with KB Home has not been good. First, our closing date kept being moved. This cost us more money for rental trailer. We drove to Texas from Los Angeles expecting to enter a "move-in ready" home. It was far from ready for anyone to move in! Our Toilet was not attached in one bathroom and the times underneath were all broken from someone apparently working on it. Our second bathroom had a sign on the Toilet that said "do not use". Our tile floor was a mess! There are chips in many of the times. The times are uneven and unevenly spaces along with slopes in the living room. All of the base board needed to be repainted. Our venta were put in wrong and the ceiling was cut to large to fit the venta it, but no one fixed it so we had gaps in the ceiling and extra nail holes. Some of the Doors including the front door did not close correctly. The backyard was full of trash. It also had an area that was sinking. I could go on and on about all of the issues, but I believe you get the point. I wrote emails with pictures to the corporate office and they responded quickly. However, we have been in the home for almost two months and we still have people coming to fix issues. If I would have known about the quality of work I would have gone with a different builder. The light in the process was our salesman and the regional warranty manager. Proceed with caution! ... More

KB home has a top-notch team in place at the Verano site. Jean works tirelessly getting everything just right for each home being built. We felt that his attention to our home was focused. He always answered questions and fixed little things when we brought them to his attention, as we visited the site a lot while the home was being built. Lizette always helped with our questions and went out of her way to find answers to questions she didn't have ready knowledge of. We felt very much involved with the process of the building of our home.

I was always updated during the home buying process and even after I still had great communication with the representatives.

We love our home in Gold Canyon, AZ. Structurally the house is sound but the trade work inside is not up to par for what you spend on these homes. Make sure you get an independent inspector to inspect the work along the way and it would be valuable to have a realtor to advocate for you! It’s a must if you want to stay on top of the whole process. The Forman and salesman were nice but communication was severely lacking. KB Homes can do better to make sure the homes they build are top of the line for the cost.

The KB Staff, sales representative, builder contractor and loan processor were honest, professional and answered all my concerns. I am extremely satisfied with my KB Home construction and have a beautiful home to live in.

We are having numerous problems with the house. The doors quality is extremely poor. The paint kept chipping off. The hinges were not set properly. Even after the support team coming in and fixing it…it’s still the same. The guest restroom bath tub has been blocked since the day we moved in…it’s been over a month…we pointed out a flaw in the ceiling and the builder Tyler…conveniently said that’s something we need to get done. The tree on the front is replaced twice and both the times we got a dead tree. It’s unacceptable to deliver such poor quality.

Stay focused and trust the process

Great experience with KB homes from start to finish. The sales person, Victor was very courteous and always kept in contact throughout the building process. The construction supervisor ( Jake) would check in every week with us on items completed and what came next. Even after we had moved in they were still checking up on us. Great builder!!!!

Michelle at KB went above and beyond while we went through the purchase and build process. Being our first new build we had many questions from beginning to end and Michelle guided us through them all. We have recommended KB to friends and family.

Buying any home is stressful. With KB it they are informative and caring. They make sure you are satisfied and if you aren’t they right it. I recommend if you’re looking for a new build, KB is the way to go.

KB Home staffs are very friedly and helpful. Everytime we have a question and problem. They are always help us and solve our problems. I'm happy and enjoy our new home for KB Home. I will introduce KB Home to all my firends for KB Home's service and quality.

Great experience. The best part is the employees were professional, knowledgeable and kind!!!

Everyone has done a great job working together to build a home we love!

Excellent service and communication. My issues were resoled timely. Approachable and respectful person.

Great hospitality was received from KBHOME.

It was a fast process. We are first time home buyers and we got a good interest rate on an affordable home.

I purchased my home after someone had already attempted to and had added all the upgrades of their choice which coincidentally I liked. What sold me though was the size of the lot it came with. Perfect for starting to grow into and potentially starting a family. Everyone from the builders.and loan office treated me with the upmost respect from start to finish and even though you need to docusign or pull old records to prove your identity and worth(many, many times). There never was a moment that I felt it wasn't going to be my new home. The hardest part was waiting for escrow to give me the green light to move. But again all parties from the builder gave excellent service and were extremely friendly. I am proud to have had this team build my new home. ... More

Good and quick response. I am satisfied with the house

This is my second house with Kb and always a good experience over all

We saw the houses, we started the process and we were closing within 6 weeks. It was a speedy process and the team was very responsive.

Brandon goes above n beyond. He is a what makes KB sell homes very smooth n helpful. Daniel rocks, is very helpful even after the build of the home makes contact to be helpful thank you.

Both my sales person and construction manager were great and kept me updated weekly with progress reports