KB Home Reviews

Builder response to issues really slowed down immediately after closing, but would buy again.

I think that I need a min-course in how to use the Smart features in my home. Also the backyard seems sloppy because there are holes in the sand and it is uneven.

If you go with KB home, be really careful with your studio selections. Purchase as much of that as you can outside of the studio. And check on your home weekly as it’s being built.

Quality at delivery time is slopy, could be more neatly delivery. Bricks could show better craftman ship.

Some items in the home are poorly and cheaply made

They set the expectations high based on all the things they say/share and provide for documentation of the process yet it didn’t seem like they actually followed through with it. I guess it could’ve been worse but definitely not as great craftsmanship executed in the building of the home as they sale nor are they consistent. Make sure you use a realtor to keep you in the best interest and not just be another “Lot”. Overall the experience was okay but at the end of it all we had to “clean” a brand new home to move into.

House construction was delayed by 4 months, which is understandable to some extend but it wasn't easy dealing with temporary place to stay and having your mortgage rate lock expire since KB kept sending inaccurate closing dates. The home quality itself is ok. For being a new home I was expecting better quality in terms of finish. To mention a few things: nails sticking out the middle of the carpet, some gaps between floor and wall base, uneven layout of floor tiles that make a room look like its longer on one end than the other. Customer service however is very good, they are responsive even though the work and quality are not great. After speaking with some friends, it seems like they also have not had the best experience with KB when dealing with new built homes. I would not buy another new KB home, not worth the price one pays for. ... More

For the most part we have been pleased with our new home. The part that we are unhappy with is that throughout the process we have been told many things and the timing of them getting done or getting them done the right way has been a pain. Especially with our front yard area. The plans always seem to change with KB and they don’t always seem to know what’s going on and their answer to solving a problem is that they will find out and let you know but then they never let you know.

Make sure you have a realtor when you buy your KB Home. They respect realtors and ignore homeowners. You'll need someone to ensure that KB does the job and someone who can get you discounts on mistakes they make. Also, spend the money on an inspector no matter what the sales people say.

Bike rider paradise. Responsive to requests for missing parts. Floor plan great.

Value is not worth for the price paid

KB spends a great deal of time, money and effort “selling” you a great home, but only puts forth minimal effort finishing and delivering it. Mine is still not finished 60 days after closing.

The house was beautiful when finished. There are items in the house that were unfinished and lots of design center issues that soured this experience. Advice: new hires need much better training. Me working in the real estate industry I really was able to see the lack of professionalism and experience and it didn’t make the process great. Wish I had worked with more veteran employees. The Design Center was by far the worse experience of it all. A lot of items were not explained and I missed out on configuring my house the way I would’ve liked. Overall, I’m okay but would rate the entire experience a 4/10 ... More

customer service manager Rob is an excellent manager giving him 10 stars really concern with buyers and constructor supervisor Steven is the same thing 10 stars rate but the materials are cheap a lot of things to fix for a brand new house

House is good. Great quality at a great price. However, the communications with the co structure crew and sales person was very poor. Would of been a great experience if they just listened to us versus fighting us. I would recommend KB to others with a different crew. Studio and mortgage process was amazing (even though kb asks for way to many documents).

My home is nice. So far warranty issues are taken care of in a satisfactory manor. But: I live 3 doors down and across the street from the Model Homes. I have Lived in this soon to be nice community and THE Walk IS NOT SHOVELED. Here is the Beauty of My side of the Street not Getting Shoveled. The Snow removal starts at the Model Homes and they will NOT SHOVEL THE HOUSES ACROSE THE STREET FROM THE MODEL HOMES?

We had a lot of issues with the house when we moved in, our Central air and heat did not work, we had electrical problems, paint clean up, exterior of the house was missing paint, just to name a few. But Gary our warranty guy made sure that we were taken care of right away and had all of these issues fixed. But we did expect the workmanship to be way better, to many unfinished details for a new built house.

Customer service after my move in was bad and i would suggest the team at least to respond if customer is calling. Dry wall after fixing my bathroom pan is left for more than 20 days during the period of Thanksgiving. I have called customer service but no response yet.

You get an ok house for a good price, but be very careful with the builder contractors they will leave a mess and to make them to clean after is very difficult, other than that you get a good place to live for an affordable cost.

Sales team was great. Finance team was ok. Service team was poor.

The final product is decent but to get there you have to spend a lot of time walking the house and working with the superintendent to get things corrected. It takes multiple times requesting corrections before they happen. We walked the houses around us that were not being checked up on and the quality was pretty poor. As long as you can stay on top of the build, the final product is a good value for the money.

We had an outstanding experience with all KB staff, however the quality of craftsmanship and care of construction was very poor in our first home build experience. We had trash left in our walls and behind HVAC units, carpet laid over debris, flooring laid incorrectly, missing electrical components, missing plumbing components, and more which has led to an unpleasant month of constant repairs and fixes after moving in. The KB team has been scrambling to make sure everything is fixed to our satisfaction but please make sure you are keeping an eye out on details that construction crews (a lot inexperienced) are doing incorrectly....also don’t rely on the “inspections” made by the construction manager... we have had a lot of issues that should have been taken care of during points of inspection and weren’t. Overall, we are satisfied with the home and the KB team for striving for 100% satisfaction. ... More

The builders were rushed and did a poor job on details. They wouldn't allow me an additional day. I had to close on August 20th. If they had held off for another month, the issue I have wouldn't exist. The paint job is poor, the cracks in almost all corners in the Master bathroom weren't sealed. Cracked tile in the master bath and instead of replacing it the put grout on it. Wood around the island is not flush, it puckers in the corners. All these thing couldn't be seen unless looking very closely. I've had three different contractors from the time the building of my house to now. The last two have had to deal with all the issue that I've discovered. They're really good at helping with the repairs. I'm disappointed with the way my house was built. If I ever purchase another home I will be at the house everyday watching closely, unfortunately I wasn't in the same state. That was a downfall for me. The should be taking money off the amount I owe for the house, all the trouble i'm going through. ... More

1. Credit from standard options that can be applied towards to upgrades - This is really not true. They do make it look its true on little things like the faucets that you can check outside but anything that goes in thousands and the exact model is not found in the stores they added at least a 50% premium mixing up with poor quality items. 2. Design studio's misleading sampling technique - sample items they showed in the design studio looks intentionally misleading. Flooring sample they have shown did not represent what they have actually installed. A small percentage of the difference can be acceptable but almost 50% of the planks installed were not the sample shown. 3. The house was delayed by more than a month - it can be understood if the the house is delayed by a month from the beginning of the construction. Sales reps told us the house will be ready in 2 weeks but it actually took 5 weeks. ... More

KB offers affordable model homes, with decent workmanship. I did not give it 5 stars, because there was no transparency upfront about the additional costs involved in building the home like the lot premiums, or what was involved in the basic model. Their mortgage company was also difficult to contact and get a hold of.