KB Home Reviews
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What Homeowners Have to Say About KB Home.
KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11506 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Great Home at a Great Price!
- Anonymous
- Verified HomeBuyer
- September 10, 2019
- Las Vegas, NV
I couldn't be happier with my home! KB was always on point through this process, responded to any and all questions and concerns, and delivered my home as scheduled. I will definitely recommend KB to my friends and family.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
MY piece of heaven
- Anonymous
- Verified HomeBuyer
- September 10, 2019
- Saint Augustine, FL
The sales people are so friendly and helpful keeping you weekly up to date on progress of your home. If you are out of state, that is so comforting. The studio takes stress out of picking so many things. The building supervisor is so organized. He works really hard to accommodate! You will no be disappointed with KB homes.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Project manager needed
- Hadassah B.
- Verified HomeBuyer
- September 10, 2019
- West Melbourne, FL
expected better finish than delivered. Ok, but not great. small things not up to par. Need someone on site before closing to review the complete structure for finish - paint, flooring, install etc. House was not up to standards or readiness and cleanliness. Jess saved the day at closing.
KB Home responded:
Hi Hadassah, thank you for your feedback and we are sorry for any frustration. If you would like assistance with this matter, please feel free to e-mail CustomerRelations@kbhome.com. Best wishes. -- Brian
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Decent home
- Temitope O.
- Verified HomeBuyer
- September 10, 2019
- Pflugerville, TX
I will commend KB Home for the speed at which the home was built. Sales person was very helpful and reachable. Few things to note. Insulation is very thin and the studio didn’t let us know how the insulation will be. I can literally whisper between walls. A lot of things in the house are upgrades and don’t come as standard. You have to spend a lot of money to build the house to your taste. It’s advisable to get an extra layer of carpet as you will feel the nails when climbing the stairs. In all, it’s a decent home.
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 4
KB Home - Good
- Eun C.
- Verified HomeBuyer
- September 10, 2019
- Houston, TX
Good Thank you
Total Score 5
Quality 2
Trustworthiness 5
Responsiveness 5
Excellence!
- Felipa A.
- Verified HomeBuyer
- September 10, 2019
- Live Oak, CA
The service and step by step of the home building experience was very enjoyable due to the professional behavior of the staff!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Contractors are delivering poor time management and skill
- Brandon B.
- Verified HomeBuyer
- September 10, 2019
- Surprise, AZ
KB has delivered greatly but the contractors they use seem to be scraping the bottom of the barrel
KB Home responded:
Hello Brandon, we appreciate your feedback on your experience, and we will be sure to share your comments with KB Home division management. Let us know if we can be of any assistance at CustomerRelations@kbhome.com. Enjoy your home. -Brian
Total Score 2
Quality 1
Trustworthiness 4
Responsiveness 5
KB Home - all over good
- Davinder B.
- Verified HomeBuyer
- September 10, 2019
- Roseville, CA
all over good
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Good costumer service while building process
- Juan A.
- Verified HomeBuyer
- September 10, 2019
- Houston, TX
Good costumer service while building process
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great employees at KB, very helpful and very tentative to issues
- Wendell B.
- Verified HomeBuyer
- September 10, 2019
- Winchester, CA
Great employees at KB, very helpful and very tentative to issues that needed attention. Thank you for giving us our first brand new house.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
A great experience
- M A.
- Verified HomeBuyer
- September 10, 2019
- Stockton, CA
The experience buying a house with KB Homes is awesome! The moment you start the paperwork they make the process easy I'm thankful to everyone who helped make my experience buying a house incredible. Thank you to sales representative Ke B, Loan Officer J W. and the processor R L. you guys made the process much easier. Thanks to everyone who had a part in building my house God Bless you all!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home -
- Christopher O.
- Verified HomeBuyer
- September 10, 2019
- Houston, TX
craftsmanship could of definitely be better, unfortunately we did not notice the issues until we were all moved in, AC broke down within the first weeks of closing and it took 1 week to repair!, siding that had to be replaced outside still not painted and it has been over 2 weeks already!!. Definitely makes us reconsider our choice of builder...
KB Home responded:
Hello Christopher, we're very sorry for any frustration with your home. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 4
KB Home - Everything is great.
- Matthew M.
- Verified HomeBuyer
- September 10, 2019
- Prosper, TX
Everything is great. Jason has taken great care of us and all of our requests.
KB Home responded:
Hi Matthew, thank you for the kind words. If you ever have any questions, please feel free to email CustomerRelations@kbhome.com and we will ensure you are contacted. Welcome to the KB Home family. -Brian
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very good experience with KB homes!
- Charlotte M.
- Verified HomeBuyer
- September 10, 2019
- Cary, NC
I would highly recommend working with KB Homes. We had a great experience and are enjoying the house very much. The workmanship is very high quality as are the building materials were used. Any minor problems we have had have been fixed quickly and without trouble. Throughout the building process the work site was kept incredibly clean and we were free to visit as much as we wanted to check on the progress. The house was completed right on schedule. The building superintendent for our neighborhood has been amazing to work with and has made our entire experience easy. Any complaints we have ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Great experience from start to finish
- Stuart R.
- Verified HomeBuyer
- September 10, 2019
- Stockton, CA
Staff were very helpful along the purchase process Site team very responsive to any and all asks
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Not enough management overseeing construction.
- Sergey M.
- Verified HomeBuyer
- September 10, 2019
- Jacksonville, FL
Not enough management overseeing construction. Everything is rushed and no one is professional. Do not follow up like promised. Very poor quality of workmanship & material.
Total Score 3
Quality 1
Trustworthiness 1
Responsiveness 1
Great experience and very excited about our new home. The staff is very nice and helpful.
- Darel B.
- Verified HomeBuyer
- September 10, 2019
- Prosper, TX
Great experience and company to start your new life with..
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Staff are wonderful floor plans are awesome I don’t like the
- Jacqueline T.
- Verified HomeBuyer
- September 10, 2019
- Houston, TX
Staff are wonderful floor plans are awesome I don’t like the fact that every thing you have pay extra for a door knob a porch light etc. but other than that I am enjoying my new space
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - Jason from KB is the best!
- Colby S.
- Verified HomeBuyer
- September 10, 2019
- Prosper, TX
Jason from KB is the best! We love our new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great buying experience
- Bernardo E.
- Verified HomeBuyer
- September 10, 2019
- New Braunfels, TX
The whole way through it felt like they were really taking care of our needs. We were being updated on everything and anything about the house. Good experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
49 days after close and still not 100%
- Adam T.
- Verified HomeBuyer
- September 10, 2019
- Winter Garden, FL
I'm still waiting for a plethora of issues to be resolved.
KB Home responded:
Hello Adam, we are sorry for any frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Issues with house
- Anonymous
- Verified HomeBuyer
- September 10, 2019
- Riverside, CA
House has been a nightmare since moving in. There has been a mile long list of issues and super hard to get issues fixed and fixed correctly
KB Home responded:
Hello, we are very sorry for any frustration and would love to have somebody contact you regarding your concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as quickly as possible. -Brian
Total Score 1
Quality 3
Trustworthiness 2
Responsiveness 2
Excellent Customer Service
- John R.
- Verified HomeBuyer
- September 10, 2019
- Elk Grove, CA
Customer Service was outstanding. Bryon truly cares about what the buyer wants. The process was very smooth and if there were any delays etc. he would let you know right away. The Design Studio was excellent in making sure what personal touches you wanted to add but keeping you within your budget. Rocky, Rob and their whole team go above and beyond to ensure the homeowner are satisfied.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Excelente... so far !!
- Ibraham L.
- Verified HomeBuyer
- September 09, 2019
- Universal City, TX
Very happy with my new home. After moving in we have found minor details and same were noted by our Engineer, Joey and all were taken care of promptly. Very happy with the attention given on matters.
KB Home responded:
Hi Ibraham, thank you for your feedback! If ever you have any questions in the future please feel free to email CustomerRelations@kbhome.com and we will put you in touch with a representative. Enjoy your home. –Brian
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Feed back
- Ronald K.
- Verified HomeBuyer
- September 09, 2019
- Tampa, FL
Good quality home & delivered on time.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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