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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11507 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11507 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Excellent

  • Yesenia S.
  • Verified HomeBuyer
  • August 21, 2019
  • SAN ANTONIO, TX

Excellent customer service from beginning to end.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We are very thankful because we are given a chance to be a home

  • Rosebert B.
  • Verified HomeBuyer
  • August 20, 2019
  • Stockton, CA

We are very thankful because we are given a chance to be a home owner in this beautiful community, we are very happy because we experienced going to the design center, Thank you kb home for giving us a chance to be a home owner...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

I love my house

  • Chiate C.
  • Verified HomeBuyer
  • August 20, 2019
  • Chino, CA

Glad to choose KB home for our first house. buying process is clear and able to follow step by step easily. I would recommend KB to my friends for sure.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Living a good life in our new KB home

  • Nerissa D.
  • Verified HomeBuyer
  • August 20, 2019
  • Lake View Terrace, CA

KB Home Builder goes beyond our expectation. They deliver as promised and see to it that they respond to our requests in a timely manner. They are very professional in dealing with their clients and they tale care of the needs of their homeowners to our satisfaction. Very highly commedable!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent Customer Service

  • Tuan N.
  • Verified HomeBuyer
  • August 20, 2019
  • Newark, CA

The KB team provides excellent customer services in all aspects of home buying.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Complete satisfaction

  • Antonio C.
  • Verified HomeBuyer
  • August 20, 2019
  • Stockton, CA

Awesome responsiveness from the maintenance people, very professional.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Would probably choose another builder.

  • Taylor M.
  • Verified HomeBuyer
  • August 20, 2019
  • Manor, TX

Happy to be in my first home. Overall very happy with my purchasing and design studio experience, but definitely see many issues with the workmanship of the home—painting, tile work, etc. very sloppily thrown together. Sales and design team are great!

KB Home responded:
Hi Taylor, thank you for your feedback and we are very sorry for any frustration with the workmanship. If you have not already spoken to Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. Wish you all the best in your new home. –Brian

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 4

Re-work

  • Jaime L.
  • Verified HomeBuyer
  • August 20, 2019
  • Jacksonville, FL

They had so many re-work to be done.. many mistake. some work are not done professionally... expensive with less choices

KB Home responded:
Hi Jaime, we're sorry for any frustration with your home and. If you would like to speak with a KB Home representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

KB Home - Thanks so very much for your assistance in purchasing our new

  • Anonymous
  • Verified HomeBuyer
  • August 20, 2019
  • Moreno Valley, CA

Thanks so very much for your assistance in purchasing our new home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent

  • John W.
  • Verified HomeBuyer
  • August 20, 2019
  • Gold Canyon, AZ

Was very happy with all aspects of buying our KN home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience with KB

  • Julian M.
  • Verified HomeBuyer
  • August 20, 2019
  • Aubrey, TX

My fiancé and I had a great experience with Cedric and Steven. However we did not with kB finance they were very poor with attention to detail and horrible with communication. At the end of the day we went with a different lender and our experience with them was great.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The seller is very savvy and staff.

  • Luis V.
  • Verified HomeBuyer
  • August 20, 2019
  • Gibsonton, FL

The seller is very savvy and knowledgeable about the market areas and is willing to help you in every possible way so you can get you money’s worth.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Communication During Build

  • Anonymous
  • Verified HomeBuyer
  • August 20, 2019
  • Castle Rock, CO

Overall, very happy with home except for too many outside and garage stairs (6) for a ranch home. Also, porch handrails do not come sanded so plan on homeowners doing that themselves. Otherwise, good work and done quickly.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great Service. Paul was a rock star.

  • Kurt T.
  • Verified HomeBuyer
  • August 20, 2019
  • Las Vegas, NV

Great Builder. Great customer service.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent - Would build again with KB.

  • Glenn G.
  • Verified HomeBuyer
  • August 20, 2019
  • New Braunfels, TX

We had an excellent experience with KB Homes through every step of the process. Each individual working on our home, from sales and construction to financing and insurance went well above and beyond our expectations. We are more than satisfied and very happy with our new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great overall

  • Andrea G.
  • Verified HomeBuyer
  • August 20, 2019
  • Fuquay Varina, NC

There were some minor issues at the 30 day, which is expected. However, I rated 4 in those 2 areas because some of the issues should have been seen prior to move in plus it's been 3 weeks and there are still a few outstanding issues that have not been addressed.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Great Builder to work with!

  • Stephen M.
  • Verified HomeBuyer
  • August 20, 2019
  • Menifee, CA

KB homes and all their employees are the best to work with!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Thanks KB for a Beautiful home

  • Anonymous
  • Verified HomeBuyer
  • August 20, 2019
  • Mesa, AZ

We have been so impressed with our KB Home, The staff was great to work with from start to finish and even 30 days after we moved in, they have been checking to make all “punch list” items making sure they are completed to our satisfaction. Thanks KB for a great overall experience and beautiful home,

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Treated Like Family

  • Ruben, T.
  • Verified HomeBuyer
  • August 20, 2019
  • Boerne, TX

Throughout the entire process my family and I were treated more like family rather than clients. The process was easy and painless and we love our new home! We’d do it all over again in a heartbeat.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent first time buying experience

  • Robert R.
  • Verified HomeBuyer
  • August 20, 2019
  • Seffner, FL

Only negative was it was hard to find an independent home inspector with the right insurance.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The process was ok.

  • Anonymous
  • Verified HomeBuyer
  • August 20, 2019
  • Porter, TX

The process was ok. There was some times where multiple conversations needed to be had but overall, i am satisfied.

KB Home responded:
Hello, we are pleased to hear that your experience with us was a pleasant one. If we can help with anything please let us know at CustomerRelations@kbhome.com. Enjoy your home. -Brian

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

A Lifetime Experience

  • Abel B.
  • Verified HomeBuyer
  • August 20, 2019
  • San Antonio, TX

Great Customer Service and dedication though out the process

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Thanks for the great house!

  • Allanur A.
  • Verified HomeBuyer
  • August 20, 2019
  • Round Rock, TX

Thanks for the great house!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Super Intendant Filiberto de worst I could have had

  • Luis R.
  • Verified HomeBuyer
  • August 20, 2019
  • Riverside, CA

after 2 months moving in still dealing with issues I reporting before closing and the date I did final walk. they had me sign and close with the promise of attending the issues, but still dealing with it on top of being disrespected in my own house by Filiberto and he keeps recommending people to do cement so he can get money and quality of work horrible! Any time welcome to my house to see the results

KB Home responded:
Hello, Luis, thank you for this feedback. We would like to assist with your concerns, if you will please e-mail your information to CustomerRelations@kbhome.com, so that a member of our management team can contact you. -- Lynn

Total Score 4


Quality 2

Trustworthiness 3

Responsiveness 2

Excellent service from Steve the superintendent!

  • John G.
  • Verified HomeBuyer
  • August 18, 2019
  • Chino, CA

Steve is the superintendent in charge of building our home and he is clear and concise whenever we interact with him. He has met and continues to meet and exceed our expectations concerning all areas of our new home. Working with Steve has made buying a new home much less stressful!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5