KB Home Reviews
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What Homeowners Have to Say About KB Home.
KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11508 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
kb home is the besy
- Sarawoot S.
- Verified HomeBuyer
- July 23, 2019
- Mesa, AZ
Everything is 5 star
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Good quality home.
- Thomas B.
- Verified HomeBuyer
- July 23, 2019
- North Las Vegas, NV
Good quality home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Saleswas great (hector) and craig the superintendent they checked on us from time to time
- Abner O.
- Verified HomeBuyer
- July 23, 2019
- North Las Vegas, NV
We have minor things to take of but Craig was quickly to respond. The complimentary drinking water filtration that craig told us that we getting their people not getting in with us to install it I even follow on it still no respond so if you can follow up on it that would be great .thank you
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great experience overall
- Anonymous
- Verified HomeBuyer
- July 23, 2019
- Loma Linda, CA
Everyone has been very helpful and responsive. Great people here
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Experience
- Anonymous
- Verified HomeBuyer
- July 23, 2019
- Surprise, AZ
Tim was excellent - very responsive!! Excellent to work with!!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - We had great experience with KB, better than what we expected.
- Anonymous
- Verified HomeBuyer
- July 23, 2019
- Round Rock, TX
We had great experience with KB, better than what we expected. Work was done in timely matter and kept us updated on the progress
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent Home Buying Experience
- David S.
- Verified HomeBuyer
- July 23, 2019
- Universal City, TX
KB Homes entire team from sales, to design, to construction were extremely helpful throughout the construction of our home. They were responsive and informed. We had no issues whatsoever. We love our home because of the choices we were afforded to make and the support of knowledgeable people to help us along the way. We would recommend a KB Home to anyone looking for a home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Buy at your own risk
- Michael H.
- Verified HomeBuyer
- July 23, 2019
- Houston, TX
Buy at your own risk
KB Home responded:
Hello Michael, we are sorry for your frustration and would like to help. If you have not already contacted Customer Care, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
KB Home - Slow on finishing up punch out list items
- Christopher N.
- Verified HomeBuyer
- July 23, 2019
- Venice, FL
Slow on finishing up punch out list items
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Pleased customer
- Roland C.
- Verified HomeBuyer
- July 23, 2019
- Fuquay Varina, NC
Everyone involved has been nothing but responsive, professional, and open.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Extremely happy
- Brian I.
- Verified HomeBuyer
- July 23, 2019
- North Las Vegas, NV
KB and their rep Travis Travis helped make our home buying experience a breeze
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Satisfied Overall
- Anonymous
- Verified HomeBuyer
- July 21, 2019
- Austin, TX
We love our new KB Home. However we were a bit disappointed that the top layer of cement in the garage, porch, and back porch had to be resurfaced. The construction supervisor was able to coordinate it and it went according as planned, but it was stressful for us as we had a full garage that had to be loaded onto a U-Haul truck, parked overnight, then unloaded in the AM. Super inconvenient after having moved two weeks prior. It was due to rain supposedly, but my question was why did this foundation/cement not get inspected prior to moving to the next phase of building? Nobody saw or caught it ...
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
One of the best builders I came across in US.
- Sagar B.
- Verified HomeBuyer
- July 21, 2019
- Milpitas, CA
KB Home priced their home fairly and their staff guided the entire home buying process smoothly. Their home warranty is exceptional and provides a quick resolution on all the issues. KB Home is the name which you can trust in buying new homes.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Beautiful home
- Anonymous
- Verified HomeBuyer
- July 20, 2019
- Vista, CA
The home is absolutely beautiful. The entire staff from the construction team to the sales team are professional and friendly. There are some issues with its corporate management. They are non-responsive. Happy with the home but not happy with how certain concerns are handled or should I say ignored.
KB Home responded:
Hello, thank you for your feedback. We are sorry for your frustration and would like to help. Please feel free to email CustomerRelations@kbhome.com and we will ensure you are contacted. Enjoy your home. -Brian
Total Score 3
Quality 5
Trustworthiness 2
Responsiveness 4
KB Home - Great House.
- Javier E.
- Verified HomeBuyer
- July 20, 2019
- Windermere, FL
Great House. I like it so far
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
My Home
- Cynthia W.
- Verified HomeBuyer
- July 20, 2019
- North Las Vegas, NV
As I said before the in last review the superintendent was great!! I am not responding again.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - I am pleased with my new home
- Osborne A.
- Verified HomeBuyer
- July 19, 2019
- North Las Vegas, NV
I am pleased with my new home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Love my new home!
- Ellie L.
- Verified HomeBuyer
- July 19, 2019
- Fresno, CA
Love my new home!!! Big and spacious!! Would recommend to family and friends.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Paint
- Demitra D.
- Verified HomeBuyer
- July 19, 2019
- Stockton, CA
The interior paint job is extremely sloppy! There are already several cracks in the walls and chipped paint that was not caused from move
KB Home responded:
Hello Demitra, we are sorry for your frustration with the paint. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 2
KB Home - Great home!
- Anonymous
- Verified HomeBuyer
- July 19, 2019
- San Antonio, TX
Great home! The construction manager has been on top of it to make sure everything is still perfect after move in!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Experience
- Jeffrey N.
- Verified HomeBuyer
- July 18, 2019
- Saint Cloud, FL
Buying experience with KB was great!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Work orders not complete
- Rafael C.
- Verified HomeBuyer
- July 18, 2019
- Maricopa, AZ
The have been several issues with the home that needed to be addressed. After multiple phone calls and an appointed date to get issues resolved, the are still repairs that need to be made and not looked into. We were assured all of our concerns would be addressed and corrected in one visit. That was not truthful.
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 1
Warranty people never showed.
- Patrick W.
- Verified HomeBuyer
- July 18, 2019
- Georgetown, TX
Daniel came over a couple weeks ago and we scheduled a time to have some repair work done. I took off work for the appointment which was 1 week later and no one showed or bothered to call me.
KB Home responded:
Hello Patrick, we are sorry for your frustration with the warranty process. Please e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager to assist with this matter. –Brian
Total Score 3
Quality 4
Trustworthiness 1
Responsiveness 1
It’s a beautiful house!
- Jacki L.
- Verified HomeBuyer
- July 18, 2019
- Lake Forest, CA
The purchasing process was wonderful, the sales office is great, the workmanship was a bit sloppy but they corrected upon requests. Loving our new home!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Great priced homes for new builds
- Kerry S.
- Verified HomeBuyer
- July 17, 2019
- Live Oak, CA
Very reasonably priced for new builds. Low maintenance, solar included
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
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