KB Home Reviews

Overall had a great experience with construction manager and during the purchase process.

Very good

Great Experience!

The process from start to finish was fantastic with KB Homes and far exceeded my previous experience with Pulte Homes in the past. The entire staff was engaged and focused on customer satisfaction. They proactively communicated with us to provide updates and rapidly responded to any questions or concerns.

Wonderful New Community! The whole process was easy and I'm very grateful to have the opportunity to have a Kb home.

Our sales agent Susana was amazing! She really made the overall process a lot more enjoyable and we appreciated how she kept us in the loop every step of the way, including text updates and photos of our home's building process. We'd definitely work with her again

Keep up the good work. Keep helping new home buyer's reach their dream home.

Excellent people and very knowledgeable. Great customer service end to end.

Awesome experience, with an awesome team. Desiree and Alan were awesome, informative and helpful.

Very responsive to the customer, quality built house

Smooth process in finding our home, closing and moving in. Follow ups were quick and thorough. All KB employees have been a joy to deal with. First two months have been very positive!

Very nice home

Andi treated us with the upmost respect

I appreciate the details that have gone into my new home. I moved and downsized from a custom built home so I appreciate many of the features..the windows, floorplan that allows for entryway for guests, the high ceilings, extra room for stairways and landings..thank you!

KB HOME has the best customer service you can find. Throughout the whole process you will enciunter different staff that answer questions, listens, and work hardly to meet the expectations set during the contratct.

House is great for the money and the neighborhood is nice. While there were some delays in getting the house ready to move in on our initial timeline, it all worked out.

We bought another new home and their customer service wasnt nearly as good as KB but their home was built better. wasnt all upgrades. Disappointed in landscape although i know some of it is controlled by the area and water shortage but more trees and color would be nice especially with a corner lot and premium lot

Matt, Peter and Roger are great at what they do and very pleasant to work with. They are the team that build your house from ground up. Unfortunately for them, the sales team and K.B.H.S, fell significantly short in providing satisfactory customer service. My wife and I felt that K.B.H.S and the sales team were unprofessional and careless. They had their own agenda and did not work with our needs. K.B.H.S told us that we were asking too many questions and it was starting to upset their upper management team. Keep in mind, the questions we were asking were as follows: 1.What is the difference in rate between 15 year fix and 30 year fix? 2. Will they match interest rate with a competitor? 3. Please provide a breakdown of interest between the 2 options? 4. Would it be better if we do a jumbo loan or a conventional? Apparently, these four questions were enough to upset the upper management of K.B.H.S. One week prior to our closing date, K.B.H.S told us we do not qualify for the loan and there was nothing they could do about it. At this time, my wife and I were forced to look into other loan companies and got approved with Cherry Creek Mortgage. As soon as we got approved my Cherry Creek Mortgage company, K.B.H.S said, "We have great news for you, we can match what Cherry Creek Mortgage is offering you." However, K.B.H.S was forcing us to close with them because, they told us that if we can not close with them on May 24th, each additional day will cost my wife and I $600 in penalties. Anyways, I can go on and on. In short, do not use K.B.H.S and make sure you get your own real estate agent involved. Do not give them the entire control of the sale, cause they are not worthy of such trust. The rest of the team was spectacular though. Truly one of a kind. Thanks again to Peter, Matt and Roger. Keep up the great work. ... More

I had a excellent sales rep that kept me informed all the time. The service reps and super did an exceptional job while purchasing my house. I would recommend KB Homes to anybody interesting in buying a new home.

Very good staff. Easy to work with. Always helped out when I had questions and concerns about things.

Johnny was very responsive to when our house needed repairs and really amazed at the high quality service! Well done!

We just moved in our new home a couple of days ago and everything seems to be fine. We had 1 bedroom door that didn't fit right and they will send someone to fix it.

Everything went smoothly. Very pleased with every staff member we came in contact with.

Home had two issues that should have been identified and addressed during quality checks. Very disappointing. Issues have since been addressed but it took quite some time. Water was not turned back on to dishwasher after installation causing motor damage and changing a lightbulb led to power outage in two rooms, one of which a bathroom and the other a home office. Electrical company used by KB is not reputable, professional or timely.

The guys who sold us the house and built it were the best! More than what we could have asked for