KB Home Reviews

ENTIRE PROCESS WAS FLAWLESS FROM START TO FINISH

Do your homework, have patience and stay dilligent and atand your ground. Unfortunately the lack of communication, language barriers and transparency has been poor from start to finish. The home is beautiful, the process has been painful. Extremely painful. I wish we had a different experience. It is supposed to be THE most exciting time of your life, sadly KB hasn't made us feel that way. We are almost two months in and still working to complete the punch list to make things right.

Overall, this was a great experience for a first time buyer. Only thing that could have been better is more effective communication from the customer service team about signed forms. They dropped the ball there. But the build is great and they’ve fixed any issues quickly.

Our sales Rep Ann was absolutely amazing! She is always there to answer questions and always provided weekly updates. Jon and Leah the PMs were awesome they provided weekly updates and helpful tips and were very knowledgeable. This KB team at the Hills is an All Star team!

Been here a little over a month and have had a bunch of issues with the house from electrical to plumbing to paint. Thought I was buying a quality home from a quality builder. Sense of urgency is just not where it should be to get issues resolved. Not too happy.

Overall great experience. Well, there were a few defects that were addressed within a month with excellent quality. So, great job there! That's why I'm totally satisfied with that. Though, the fence issue is something that a bit strange where part of my fence was changed AFTER I moved in and it cannot be addressed for about 2 months... That's the only strange thing

The sales team at KB Lilac was excellent. My loan officers were exceptional. The whole process was exciting and simple. Thanks KB

The mortgage service was slow, not efficient, and missed communication between the team members. They kept on asking to provide the same documents and not respond to email nor phone call.

The house looks good on the surface, however there were more and more issues cropping up after moving in. We are sitting here months after move in with holes in walls behind appliances, mice getting in from poor drywall in garage, sinks with stoppers that don't work, nails in walls, and poor out door railing that is so rough you cant run your hand up or down it with out getting a splinter. None of these issues seem to be getting resolved any time soon either since their customer service is slow and unresponsive.

Megan the on-site real estate agent and Jeff the on-site superintendent were AWESOME people to work with. Very responsive with excellent follow-up skills. Always willing to go the extra mile for their customers.

It has been a great experience! From the beginning to the end, very fast process and informational. I love that KB home employees communicate updates consistently.

From looking at the homes in Bella Vista, to choosing a home to purchase, to working the deal, to final work done & walk through before closing, to closing was the best home buying expereience ever!

Overall a great home and look forward to living there for years to come. Be builder can be a little slow in address issue after moving in. But overall good

It was good. Closed in two months, and very helpful team.

KB team were with us during all the building process and make my experience really good. It was my first home buying experience. And I will repeat in the future.

Very happy with the kB homes makes my dream true .

Great overall experience would definitely recommend

4.5 stars. Subcontractors should be supervised more, just giving them notes on the upgrades failed several times.

From day 1, everyone I had contact with made it an easy and stress free process. Chris walked me through the available homes and floor plans; pointing out the different upgrades in each. Jayson and Myrna guided me through the mortgage process and kept me informed of where I was and what I needed. The construction manager, Patrick has been wonderful throughout this whole thing from pre to post closing; checking up on me and making sure things are getting done or still going well. What I thought was going to be extremely stressful ended up being a smooth and personable experience.

Satisfield by the process from sign in agreement to closing, people helped with the process whenever necessary.

We had a great experience buying our KB home. Kelly in the sakes center has been very responsive and on top of things. George the superintendent did a great job with our punch lists. We really enjoyed working with them. Very happy with our home.

Had a great experience from beginning to end of homebuying process. Made it as stress free as possible by keeping us informed and help guide us along the way i our purchase and helping is get settled after closing.

Our new home has been a fun and exiting experience so far. Thank you to all the people involved in building our new home.

The KP team always answers all my questions and concerns in a timely manner. My home is beautiful with modern style.

Great home and community wonderful quality materials and best appliances