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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11513 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11513 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

New home

  • Ryan C.
  • Verified HomeBuyer
  • July 09, 2019
  • Maricopa, AZ

Great experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great workmanship

  • Rashid M.
  • Verified HomeBuyer
  • July 09, 2019
  • Sacramento, CA

Great workmanship

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

Buying experience

  • David P.
  • Verified HomeBuyer
  • July 09, 2019
  • Fuquay Varina, NC

KB Homes strives to satisfy the home buyer at every turn. Prompt response to any and all questions, provides appropriate guidance on options, taking the time to fully explain all details including warranties and who to call for assistance if needed.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - No change

  • Rodrigo A.
  • Verified HomeBuyer
  • July 09, 2019
  • Lancaster, CA

No change

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Completely satisfied

  • ChristianDarren B.
  • Verified HomeBuyer
  • July 09, 2019
  • Vallejo, CA

I was completely satisfied with the whole home buying experience with KB homes.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Somewhat sloppy on workmanship, but a nice house overall. Most materials used are good.

  • Anonymous
  • Verified HomeBuyer
  • July 09, 2019
  • Hutto, TX

Somewhat sloppy on workmanship. Many finish details overlooked. Tiles with saw marks continuing for inches past a cut of a tile. Most window sills without paint on sides or bottom. Sloppy caulking around door trims but painted over anyway. Overall, a nice house, but with many finishing touches overlooked. The people at KB who have been helping us resolve issues after move-in have all been very responsive and great to work with, though.

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 5

KB Home - Loved working with Martin and Kuellen.

  • Jacklyn S.
  • Verified HomeBuyer
  • July 09, 2019
  • SAN ANTONIO, TX

Loved working with Martin and Kuellen. Both responded quickly to any questions/issues I had.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great experience

  • Matthew T.
  • Verified HomeBuyer
  • July 09, 2019
  • Pearland, TX

Everyone has been very helpful throughout the whole process and fixed any problems.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent

  • Pau D.
  • Verified HomeBuyer
  • July 09, 2019
  • Houston, TX

Just come to KBHS

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Fantastic service

  • Allen B.
  • Verified HomeBuyer
  • July 09, 2019
  • Conroe, TX

Fantastic service

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good

  • Restituto B.
  • Verified HomeBuyer
  • July 05, 2019
  • Davenport, FL

Good

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - friendly neighborhood

  • Tien T.
  • Verified HomeBuyer
  • July 05, 2019
  • Houston, TX

friendly neighborhood

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Review of New Home

  • Nicolas J.
  • Verified HomeBuyer
  • July 03, 2019
  • Goodyear, AZ

Satisfied customer

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - If i have to buy a house again, i will do it here we kb home

  • Edwin N.
  • Verified HomeBuyer
  • July 02, 2019
  • Winter Haven, FL

If i have to buy a house again, i will do it here we kb home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Built to Order

  • Michael B.
  • Verified HomeBuyer
  • July 02, 2019
  • Cave Creek, AZ

KB Home gives a custom home experience for a fraction of the cost. They start with a low base price and give the customer the option to only add and pay for the features that are important to them.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Poor Customer Relations

  • Mary C.
  • Verified HomeBuyer
  • July 02, 2019
  • Mesa, AZ

KB charged me an $800 capricious fee for delay of escrow. The delay was because KB ignored and then flatly refused to provide information to my outside lender. Beware! If you intend to use an outside lender you will probably run into problems.

KB Home responded:
Hi Mary Jo, we are sorry for any frustration and will share your comments with KB Home division management. If you wish to be contacted to discuss your concerns or if you have any questions about your home, please do not hesitate to contact us at CustomerRelations@kbhome.com. -Brian

Total Score 1


Quality 4

Trustworthiness 1

Responsiveness 1

Overall pretty good except for some things .

  • Luis H.
  • Verified HomeBuyer
  • July 01, 2019
  • Richmond, TX

Overall experience was good before final view of the home we paid a home inspector to inspect the house , there was some some issues with the house 1. Over was reaching higher temperatures and it read something different in the thermostat. 2. The door mobs where really bad shape . 3. Roof shingle was loose . 4. leak in the kitchen faucet everything was resolved in final walkthrough after moving in paint seems to be a little fragile door nobs where still loose they just needed to be rethigh

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Good Deal!

  • Joydeep B.
  • Verified HomeBuyer
  • July 01, 2019
  • Austin, TX

I would say it is pretty good experience thus far - though a few things could have been better: Sloping of shower tray so that water drains out fast etc.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We moved into our new home about 2 months ago.

  • Anonymous
  • Verified HomeBuyer
  • July 01, 2019
  • Live Oak, CA

We moved into our new home about 2 months ago. The overall experience with KB has been pleasant. Their staff has been amazing getting all the little odds and ends fixed and wrapped up. With that being said I feel there was a handful of things that were missed that could have been corrected before we moved in. Little odds and ends of holes being left in walls where a railing was moved, a few cracked roof tiles, bathroom fan not even being wired up, and issues with windows not closing and opening right. I also feel as if some of the sub contractors cut some corners to save some money, for ...

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Overall I am happy with the house

  • William N.
  • Verified HomeBuyer
  • June 30, 2019
  • Houston, TX

The quality of the building materials as of the framing I saw a lot of pieces that I would have use , But they pass inspection I also saw those same pieces and other homes being built . Once in the you start to notice small things like Call king not done in some areas grout already decaying ,, window seals not even , I have been in the house 2 months still have a problem with gnats, can’t seem to get rid of them, the building manager and my want to person has definitely tried to help with the problem and I commend him for that .. Overall I am happy with the house

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 5

Would never recommend kB and wish we never bought.

  • Herbert F.
  • Verified HomeBuyer
  • June 29, 2019
  • Gold Canyon, AZ

Bad workmanship, bad quality, warranty very slow and bad all situations poor. Sold kB loan after paid off and mr cooper threatening almost every day. Very bad experience with kB. Wish never bought one. Floor Ames’s since poor workmanship, slow to take care of that. Irrigation system does not work properly, not even giving us a new one. Spent over $6000 on backyard but they don’t care. All about bottom line with kB.

KB Home responded:
Hi Herbert, We're sorry for any frustration with your home. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. – Brian

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Very good experience

  • Tyler S.
  • Verified HomeBuyer
  • June 29, 2019
  • Las Vegas, NV

KB Home made our entire process easy! Good communication throughout the process, always helpful, and quick to address concerns.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

New KB townhome

  • James J.
  • Verified HomeBuyer
  • June 28, 2019
  • Houston, TX

Purchasing our home from KB Homes was a pleasure. Everyone, from the sales staff to the Project Manager, was responsive to our needs. Every request was taken care of in a timely manner. We are impressed!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Excelente Services

  • Esteban M.
  • Verified HomeBuyer
  • June 28, 2019
  • Saint Cloud, FL

We are so grateful for your service since the beginning I am so happy that we choose KB Homes to build our home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great customer service

  • Joshua R.
  • Verified HomeBuyer
  • June 27, 2019
  • Riverside, CA

The reason I gave them a 3 was, because we have had issues with leaking pipes, electrical, and craftsmanship. Despite all that, we’ve been happy with the rest of our home, we love it. And the customer service rep assigned to us has been AMAZING! Every single problem we have had, within minutes he has contacted the required parties, and has someone in our home the same day, usually within a couple hours. That has been our best experience with KB homes thus far

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5