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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11513 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11513 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Great :)

  • Margaret K.
  • Verified HomeBuyer
  • June 18, 2019
  • Cave Creek, AZ

The personnel were truly helpful. They were genuinely interested in you. They wanted you to be comfortable with your new home purchase.They were cheerful, clear, informative, and very patient. They helped above and beyond expectations. Thank you KB.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great Service

  • Ryan M.
  • Verified HomeBuyer
  • June 18, 2019
  • Pearland, TX

Provides timely feedback, helpful hints, and unbeatable customer service. They made the building and buying process easy and swift.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Good experience

  • Noel D.
  • Verified HomeBuyer
  • June 18, 2019
  • Leander, TX

Good experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

We really like our new home

  • Nathan G.
  • Verified HomeBuyer
  • June 18, 2019
  • Round Rock, TX

We are enjoying our new home very much and the KB people who worked with us have been exceptionally friendly, professional and good at their jobs. Nothing is picture perfect in life but the KB people have been magnificent in correcting the little things here and we couldn't be happier.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Happy Customer!

  • Steven B.
  • Verified HomeBuyer
  • June 18, 2019
  • Jacksonville, FL

Logan was helpful and attentive to our requests. Great experience .

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Awesome

  • Charry T.
  • Verified HomeBuyer
  • June 18, 2019
  • Jacksonville, FL

The easiest house to build and buy! From sales to design to construction... awesome!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Average

  • Anonymous
  • Verified HomeBuyer
  • June 18, 2019
  • Surprise, AZ

Builder bless non/negotiable in price for faults they did during construction and didn’t want to take any accountability.

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 5

KB Home - Thank you!

  • Ramon R.
  • Verified HomeBuyer
  • June 18, 2019
  • Pearland, TX

Thank you!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall experience with KB

  • Chantel G.
  • Verified HomeBuyer
  • June 18, 2019
  • Winter Haven, FL

Great experience

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - satisfied customer

  • Anonymous
  • Verified HomeBuyer
  • June 16, 2019
  • Universal City, TX

satisfied customer

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great company

  • Gary C.
  • Verified HomeBuyer
  • June 16, 2019
  • Riverside, CA

Unique community to them in

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

KB Home - Love my new KB home

  • Deadra M.
  • Verified HomeBuyer
  • June 15, 2019
  • Surprise, AZ

Love my new KB home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Five Star Service

  • Kristina J.
  • Verified HomeBuyer
  • June 12, 2019
  • Las Vegas, NV

I love KB Homes; this is my second home purchase from them and in the span of 10 years the service and workmanship has significantly changed for the better.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - KB homes worked hard to sell the house but once I got into the

  • Tyler M.
  • Verified HomeBuyer
  • June 12, 2019
  • Tucson, AZ

KB homes worked hard to sell the house but once I got into the house I have ID'd a lot of flaws that were identified during the walk through and were not fixed. During acceptance I was told they would get fixed after signing. When I called customer service to correct it I ran into a dead end so i went to the the office where I was told they dont handle issues like that once the house is excepted. I would not reccomend kb homes to anyone.

KB Home responded:
Hello Tyler, we are sorry for your frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager to assist with this matter. -Brian

Total Score 2


Quality 3

Trustworthiness 1

Responsiveness 1

Excellent!

  • John O.
  • Verified HomeBuyer
  • June 12, 2019
  • Pearland, TX

KB provided great customer service before, during, and after my build.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I bought the new house from KB and i was very happy working with

  • Lan T.
  • Verified HomeBuyer
  • June 11, 2019
  • San Antonio, TX

I bought the new house from KB and i was very happy working with KB and the new house is excellent we love my new house

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Overall a very pleasant experience.

  • Oscar C.
  • Verified HomeBuyer
  • June 11, 2019
  • Manor, TX

Overall a very pleasant experience..all a phone call away. Everyone was professional and courteous with all the processes.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great home and customer service.

  • Nicholas L.
  • Verified HomeBuyer
  • June 11, 2019
  • Corona, CA

House was well built and had an easy transition into our new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not Enough Stars...

  • Christopher M.
  • Verified HomeBuyer
  • June 11, 2019
  • San Diego, CA

Can’t be any more pleased with our new home. From the sales people to the maintenance team, the experience has been awesome! Shot out to David

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Starlight Series Rocks

  • Anonymous
  • Verified HomeBuyer
  • June 11, 2019
  • Denver, CO

KB has designed and built one of the most amazing houses in our city. Everyone who has seen it is mesmerized by the design, how the windows maximize light, the effective use of space, and quality of the construction. Plus the KB team has been responsive, informative and willing to go the extra mile to insure customer satisfaction. This is a winning combination!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Home for perfect price

  • Anonymous
  • Verified HomeBuyer
  • June 11, 2019
  • Jacksonville, FL

I love kb home builder who builds budget homes with quality materials. I will also recommend them to my friends as they are very responsive to our concerns and resolves it in a timely manner.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

I have had bad feedback in the past but my perception changed to a POSITIVE 360 degree

  • Monica S.
  • Verified HomeBuyer
  • June 11, 2019
  • Riverview, FL

Bad intentional people was saying this and that about KB homes and that's probably why I never purchased from them before. I have purchased from Pulte Homes, Adams Homes, Smith Family Homes and recently from Lennar Homes in the past but nothing like KB Home. I was wrong by judging them based on bad feedbacks but it turned out to be BY FAR the best experience ever. From beginning to end, the staff, the loan processors, the superintendent and the company in its entirety made this purchasing process completely Painless and rather Enjoyable.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - All the staff was very friendly and helpful through the entire

  • Jared M.
  • Verified HomeBuyer
  • June 11, 2019
  • Fuquay Varina, NC

All the staff was very friendly and helpful through the entire process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The overall experience was good, all parties involved.

  • Stacey S.
  • Verified HomeBuyer
  • June 11, 2019
  • Sacramento, CA

The overall experience was good, all parties involved.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home UX

  • Anonymous
  • Verified HomeBuyer
  • June 11, 2019
  • New Braunfels, TX

The UX was awesome meet some very nice people during the process. It all started with the Sales Counselors. The loan personnel is up to bat next and they are top notch. My experience with the showroom was unforgettable. The construction Superintendent help walk me through the building process. And lat but not least the loan office on the day I closed.. great all around experience. Thanks KBHe Team.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5