KB Home Reviews
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What Homeowners Have to Say About KB Home.
KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11512 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Very good service
- Malkit S.
- Verified HomeBuyer
- May 29, 2019
- Manteca, CA
Thomas he good guy he is give the good deal
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
5 star quality and satisfaction
- Anonymous
- Verified HomeBuyer
- May 29, 2019
- Winchester, CA
KB Homes is best company when it comes to home building/buying process. They use smart and energy efficient materials to enhance the home. They also take care of everything as far as purchase paperwork, financing options, escrow service to eventually handing you keys, the process couldn't be any smoother. Great Job!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Not what I inspected I could of bought a modular home for cheaper
- Louis L.
- Verified HomeBuyer
- May 29, 2019
- Fuquay Varina, NC
Not what I inspected I could of bought a modular home for cheaper and better quality
KB Home responded:
Hi Louis, We're sorry for any frustration with your home. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 2
Very Happy
- Timothy S.
- Verified HomeBuyer
- May 29, 2019
- North Las Vegas, NV
We are very happy with our purchase. Our finished home is exactly as we expected. Any concerns we may have had were acknowledged and addressed to our satisfaction. Extremely qualified and courteous workers. Great work!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
4/12/19
- Shanda G.
- Verified HomeBuyer
- May 29, 2019
- Temple, TX
The home buying process was pretty smooth. I appreciated all the actors throughout the process providing excellent customer service & responsiveness to any inquiries I posed. I am quite disappointed that the 2019 taxes were passed on to me for the four months prior to my closing. As a disabled veteran I claim homestead exemption yet I have to pay for a tax that the seller should have incurred. Although not deceptive, I do think it was a bit underhanded for them to pass that tax off to me instead of paying it outright to the city. Especially for a house I didn’t occupy for the assessed months.
Total Score 4
Quality 5
Trustworthiness 3
Responsiveness 5
Can’t go wrong with KB
- Shashanna K.
- Verified HomeBuyer
- May 29, 2019
- Menifee, CA
I’m completely in love with my house. I dealt with honest, caring people from the builder down to the saleswoman. I’m pleased
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Work with KB Home Lender for a fast and easy process.
- Yiorbel F.
- Verified HomeBuyer
- May 28, 2019
- Houston, TX
Work with KB Home Lender for a fast and easy process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Construction Supervisor Charles did a great job at every phase
- Anonymous
- Verified HomeBuyer
- May 28, 2019
- Port Saint Lucie, FL
Construction Supervisor Charles did a great job at every phase and was in touch and available when I needed him.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Thank you Dustin
- Ngoc N.
- Verified HomeBuyer
- May 28, 2019
- Houston, TX
They care about customer
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Overall great experience!
- Anonymous
- Verified HomeBuyer
- May 28, 2019
- Las Vegas, NV
Materials used could be better. Example: The upgraded kitchen to "gourmet" kitchen only has a 30" hood and stovetop. Could have used a minimum of 36" instead. Would be better if the countertop would have had a 1'' to 1.5" trim instead of just a slab. It looks cheap. However, overall, team is great. The superintendent is very attentive to details of the construction of the home and walks you through the construction phases. The super responds very quickly to questions. I really enjoyed working with them!
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 5
Our KB home is perfect for our active retirement years!
- Anonymous
- Verified HomeBuyer
- May 27, 2019
- Winter Haven, FL
In the North we had a large yard to maintain as well as a basement. The KB home yard is not too big, not too small, but just right. Our 3 car garage fits both cars and provides plenty of storage for shelving, tools and some yard equipment. We don't miss our basement at all.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
My New Home
- Aydene N.
- Verified HomeBuyer
- May 27, 2019
- Del Valle, TX
Buying a house is stressful regardless of if it's new build or not. Aimee and the entire KB staff has helped make this purchasing a new home less stressful, and each department had a well knowledgeable person there to guide us through the whole process. I know we made the right choice going with KB Homes instead of some other builder.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
If it wasnt for the deal we would have walked
- Anonymous
- Verified HomeBuyer
- May 25, 2019
- Moreno Valley, CA
Do your homework and be prepared to fight with financing. Do not go off what they tell you and make sure you get a preapproval from an outside lender to compare.
KB Home responded:
Hello, we are sorry for any frustration. If you wish to be contacted to discuss your concerns, please email CustomerRelations@kbhome.com, and we will put you in touch with KB Home division management. -Brian
Total Score 1
Quality 2
Trustworthiness 2
Responsiveness 3
KB Home - The quality of counter in bathroom is poor lots of scratches
- Edward A.
- Verified HomeBuyer
- May 25, 2019
- Universal City, TX
The quality of counter in bathroom is poor lots of scratches already.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
We love our new home in Caledonia!
- Corey P.
- Verified HomeBuyer
- May 24, 2019
- Las Vegas, NV
Jana from the beginning was energetic and flexible when we first shared our interest at Caledonia. She talked us through several lot options and made us feel comfortable through the whole process. Check-in texts and welcoming us to walk our home during construction was a plus. Sherry was helpful walking the house and talking us through the best placement of the dog pass- through door. Lee was patient and open to our feedback during initial & final walk throughs. He was helpful explaining what needed to be accomplished once the keys were handed over. All of our concerns were addressed in a ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Customer care , Home warranty
- Alex G.
- Verified HomeBuyer
- May 24, 2019
- Pearland, TX
KB has always been responsive to any issues we have , and promptly addressed and corrected. Loving our forever new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very professional and responsive. Great customer service
- Wen H.
- Verified HomeBuyer
- May 24, 2019
- Chino, CA
I think that no other builder can beat KB in terms of price, value, and customer service. I do admit that the quality of materials and craftsmanship can be rough, crude, or careless depending on your luck, but KB's quick response and accountability makes up for it. And the competitive house prices also make up for it. I've been fortunate to work with some great people from the sales, to home design, to construction foreman. These people really live up to fulfilling the KB name. The only complaint I have is the high price of the options to add to the house. But overall, I'm very satisfied ...
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
Excellent
- Blanca T.
- Verified HomeBuyer
- May 23, 2019
- San Antonio, TX
I love my house, is amazing, very comfortable, has everything that I wanted and the neighborhood is very tranquil. I just love it.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Good job
- Ruth C.
- Verified HomeBuyer
- May 23, 2019
- Katy, TX
Good job
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Good help from Mr.Logan
- Sejal P.
- Verified HomeBuyer
- May 22, 2019
- Jacksonville, FL
Good help from Mr. logan
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Wonderful
- Andrei O.
- Verified HomeBuyer
- May 22, 2019
- Las Vegas, NV
Just about the easiest home buying process ever. After a bad experience with a sales rep from DR.H, Alexis stepped up and explained all of our options and kept us updated every week throughout the whole building process. Also J.D. the superintendent worked with us every step of the way to ensure that all the touch ups after the move in were taken care of.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Not too bad
- Anonymous
- Verified HomeBuyer
- May 22, 2019
- Winter Garden, FL
Not bad builders just have to spend a lot of time looking after the craftsmanship.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
KB is not a business it is more it is “Your family” ♥️
- Miguel M.
- Verified HomeBuyer
- May 22, 2019
- Riverview, FL
High professional and respectful people ,fast respond and great communication,make KB homes a family whos work for you with excelent.Thanks.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Easy and enjoyable experience
- Christopher K.
- Verified HomeBuyer
- May 22, 2019
- CASTLE ROCK, CO
Our home buying experience with the KB Home professionals surpassed our expectations. The sales staff took the time to listen to our needs and helped us select a house that best met what we wanted to find in a new home. They made what could have been a stressful experience into one that was both easy and enjoyable.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
WONDERFUL EXPERIENCE
- Timothy G.
- Verified HomeBuyer
- May 22, 2019
- Jacksonville, FL
Sales staff Chasity and superintendent John were very knowledgeable and extremely professional. We are happy with our home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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