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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11515 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11515 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB is not a business it is more it is “Your family” ♥️

  • Miguel M.
  • Verified HomeBuyer
  • May 22, 2019
  • Riverview, FL

High professional and respectful people ,fast respond and great communication,make KB homes a family whos work for you with excelent.Thanks.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Easy and enjoyable experience

  • Christopher K.
  • Verified HomeBuyer
  • May 22, 2019
  • CASTLE ROCK, CO

Our home buying experience with the KB Home professionals surpassed our expectations. The sales staff took the time to listen to our needs and helped us select a house that best met what we wanted to find in a new home. They made what could have been a stressful experience into one that was both easy and enjoyable.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

WONDERFUL EXPERIENCE

  • Timothy G.
  • Verified HomeBuyer
  • May 22, 2019
  • Jacksonville, FL

Sales staff Chasity and superintendent John were very knowledgeable and extremely professional. We are happy with our home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Overall good experience

  • Antonio R.
  • Verified HomeBuyer
  • May 22, 2019
  • Pearland, TX

Overall good experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great experience

  • Erin B.
  • Verified HomeBuyer
  • May 22, 2019
  • Manor, TX

Great experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Amazing experience

  • Wendy W.
  • Verified HomeBuyer
  • May 22, 2019
  • Mesa, AZ

Very smooth process from start to finish!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Tim, warranty mgr and Austin construction mgr

  • Dallas P.
  • Verified HomeBuyer
  • May 22, 2019
  • CASTLE ROCK, CO

Tim and Austin have been wonderful to work with. Both very professional and responsive

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Disappointed

  • Andres M.
  • Verified HomeBuyer
  • May 22, 2019
  • Georgetown, TX

You guys need to do a better job on everything

KB Home responded:
Hello Andres, we are sorry for your frustration. If you have not already contacted Customer Care, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

1st Time Home Owner

  • Antonio H.
  • Verified HomeBuyer
  • May 21, 2019
  • Hutto, TX

Overall, my total experience has been exceptional. From my initial time working with the sales team, until the final walk through. From visiting the design center to the closing. I could not have asked for a better experience for someone who is new to home ownership.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Excellent Experience

  • Victoria A.
  • Verified HomeBuyer
  • May 21, 2019
  • North Las Vegas, NV

The whole process was super easy and seamless thanks to the entire staff at KB Homes. I am extremely grateful and proud to have purchased my home with KB at Aurora Heights.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Everything with them was easy

  • Anonymous
  • Verified HomeBuyer
  • May 21, 2019
  • Katy, TX

Everything with them was easy

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Terrible wear and tear; unresponsive warranty service

  • Anonymous
  • Verified HomeBuyer
  • May 21, 2019
  • San Jose, CA

My home was delivered to me with substantial wear and tear, and KB insists that things are normal and will not fix all problems before closing. Some issues are just impossible to fix after you've moved in. They also seemed to have used low quality materials--I have windows that do not block sound at all, and a super loud ventilation fan system. To make things worse, my KB Home customer service rep is unresponsive, and does not answer email for weeks. This has been a frustrating experience for me.

KB Home responded:
Hello, we are sorry for your frustration and would like to help. Please e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager to assist with this matter. –Brian

Total Score 3


Quality 2

Trustworthiness 4

Responsiveness 2

Satisfied buyer

  • Robin J.
  • Verified HomeBuyer
  • May 20, 2019
  • Pearland, TX

From the sales team, design center team and construction team - all performed exceptionally. They set realistic expectations and met them. They communicated consistently and were responsive when I reached out to them. The end result was exactly what we asked for and had envisioned.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

great home for the value. could not have asked for more

  • Jose C.
  • Verified HomeBuyer
  • May 19, 2019
  • Manor, TX

best part of buying a new home is that you get to pick all upgrades and all other things that you want on your new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Highly recommended builder that you can trust.

  • Jonathan R.
  • Verified HomeBuyer
  • May 18, 2019
  • North Las Vegas, NV

Amazing builder and military friendly company that everyone can trust.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great place, construction went smooth and within a timely manner.

  • Matthew B.
  • Verified HomeBuyer
  • May 18, 2019
  • New Braunfels, TX

Great place, construction went smooth and within a timely manner.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Delivered as promised

  • Gustavo L.
  • Verified HomeBuyer
  • May 17, 2019
  • Windermere, FL

The hole experience was fantastic, starting with the visit to the different home options and sizes, the lotes and the clubhouse. The design center is the best we have visited and the staff attitude is amazing. They finished the home a month earlier and everything was as promised.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great team of people to work with

  • Yvonne C.
  • Verified HomeBuyer
  • May 17, 2019
  • Tucson, AZ

Great team of people to work with

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Owner

  • Rick B.
  • Verified HomeBuyer
  • May 17, 2019
  • Surprise, AZ

Joe has been outstanding in his follow up regarding our concerns.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Awesome home

  • John M.
  • Verified HomeBuyer
  • May 16, 2019
  • San Antonio, TX

I had an awesome experience with the entire purchase of our new home. The sales team was great in getting us started. The KB studio team was very patient and helpful with great insight into personalizing our home. Then the construction supervisor was very helpful in the process of building our home. Finally the finance department for helping us with the purchase, financial process and closing of our awesome beautiful home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Home and Great People!

  • Mohammed S.
  • Verified HomeBuyer
  • May 16, 2019
  • Katy, TX

This was my first KB Home. I was a little skeptical at first but the Sales team and Construction team at KB Homes made me think otherwise. From start to finish the buying process was very streamlined and the construction supervisor provided timely updates. Alma at the Sales Center was wonderful and top of her work. She facilitated the buying process and made it seamless. The Quality of construction is great. There were minor issues but were fixed before handover. A+++

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Happy

  • Ryan K.
  • Verified HomeBuyer
  • May 15, 2019
  • Corona, CA

Everything is great!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Home Sweet Home

  • Wendell L.
  • Verified HomeBuyer
  • May 15, 2019
  • Pflugerville, TX

We the Lizama Family had the best group of sale, financial loan officer and contractor any home buyer could ask for KBHOMES thanks for the people that helped us Philip, Pamela and KC

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great experience

  • Huy N.
  • Verified HomeBuyer
  • May 15, 2019
  • Pearland, TX

Great experience with Kathy! Very sweet woman. It’s always a great start to see someone like her first cause her smile and friendliness made it a great first time experience. Blaine the kB home builder manager was responsive, we had a few issues and he corrected it instant upon our request. Thanks KB

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

We're Very Impressed with KB Homes

  • Richard L.
  • Verified HomeBuyer
  • May 15, 2019
  • CASTLE ROCK, CO

KB Homes has done a very good job at educating the new home owner on the ins and outs of home ownership, and what to expect. We're impressed with the walk through done for the new home, as well as the education on the appliances, warranties, and things we may encounter as a part of owning a KB home. The quality of workmanship is good as well.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5