KB Home Reviews
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What Homeowners Have to Say About KB Home.
KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11515 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Home Owner
- Gustavo E.
- Verified HomeBuyer
- May 15, 2019
- SAN ANTONIO, TX
Excellent job and I'm impressed with the beautiful house we got. Good service and people.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent homes, exceptional customer service
- MdSanzad S.
- Verified HomeBuyer
- May 15, 2019
- Milpitas, CA
We liked our new home a lot. We liked the service provided by KB Home Customer service especially Kevin, he brought the customer service to a whole new level. We are very pleased and happy to own this new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Homes Autumn Winds
- Flordeliza A.
- Verified HomeBuyer
- May 15, 2019
- Las Vegas, NV
Your Sales Team and Construction Superintendent are excellent. They did all within their powers to accommodate the needs I had and close escrow as soon as possible. Yes, I will recommend KB Homes to my friends and family.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent Buying Experience
- Gerard G.
- Verified HomeBuyer
- May 15, 2019
- West Melbourne, FL
Home was ready in the timeframe provided by sales representative, who also kept me updated with progress during building. Any issue after moving in was quickly addressed and resolved. We love our new home and the whole experience was professional and a pleasure!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very good
- Fibian B.
- Verified HomeBuyer
- May 15, 2019
- Hutto, TX
The staff were very good and helpful to us.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
New townhouse
- Marc G.
- Verified HomeBuyer
- May 15, 2019
- Camarillo, CA
My wife and I love our townhome. The sales staff was professional, honest and helpful. The after sales staff has been helpful with a couple of minor issues and they are timely in their response. Unfortunately, we have had less than a happy experience with the KB mortgage side of the business. I will not recommend them.
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 4
KB Home - Everything was good
- Anonymous
- Verified HomeBuyer
- May 15, 2019
- Pearland, TX
Everything was good
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Under promised and over delivered
- Cephus W.
- Verified HomeBuyer
- May 15, 2019
- Jacksonville, FL
Class Act
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Garza New Home
- Daniel G.
- Verified HomeBuyer
- May 15, 2019
- Universal City, TX
Experienced only minimal issues. Adrian has been, and continues to be, very helpful in resolving those issues. All sale and loan associates (Amy, Lionel and David) were very helpful.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Great experience
- Rhonda H.
- Verified HomeBuyer
- May 15, 2019
- Mesa, AZ
From the sales team to the construction supervisor, had a pleasant experience in building my new house.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Experience with Great Staff
- Scott G.
- Verified HomeBuyer
- May 15, 2019
- Aurora, CO
Our KB Staff was amazing in every department!! From purchase, to loan, to completion everyone was amazing!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Awesome
- Thompson A.
- Verified HomeBuyer
- May 15, 2019
- Houston, TX
Everything is great out here and makes my family and me feel very at home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Home buying
- Martin M.
- Verified HomeBuyer
- May 14, 2019
- San Diego, CA
Ryan was very helpful and thorough in our home buying experience
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Nice Home. Questionable Staff.
- Rene A.
- Verified HomeBuyer
- May 14, 2019
- Pearland, TX
Problems from the day one. Decided to continue homebuying after they worked with us to fix problems. Then problems arose again after our walk through. Tried to sell us a home with broken cabinets. Had to write multiple emails up to vice president to get our problems fixed. Staff is untrustworthy and unprofessional. We love our home but what it took to get it right was ridiculous.
KB Home responded:
Hi Rene, We're sorry for any frustration with your home and cabinets. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. – Brian
Total Score 2
Quality 4
Trustworthiness 1
Responsiveness 1
New home
- Anonymous
- Verified HomeBuyer
- May 13, 2019
- West Melbourne, FL
Very bad on communication. They almost never get back with you on anything. We closed two months ago an still cant get paint and things fixed that they promised would be done if we closed. They want you in so that they don't have to do any more work.
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 2
Great in every area!!
- John B.
- Verified HomeBuyer
- May 10, 2019
- Riverview, FL
When you have professionals in every part of the home buying process from the sales agent to the builders, the end product will always be the home of your dreams!!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Kb people are great!!!!
- Anonymous
- Verified HomeBuyer
- May 09, 2019
- Corona, CA
So far everything is good.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - You get what you paid for!
- Anonymous
- Verified HomeBuyer
- May 09, 2019
- Katy, TX
You get what you paid for!!!
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
KB Home - Excellent
- Joaquin R.
- Verified HomeBuyer
- May 08, 2019
- Saint Cloud, FL
Excellent
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Get one!. Enjoy it!
- Tim B.
- Verified HomeBuyer
- May 08, 2019
- Menifee, CA
Bought 2-3 months ago. Love it. Good fit for us. New homes selling quickly. Easy process to go from look at what's possible to move-in. Lots to offer. Convenient to North San Diego, between 45"-65" to Oceanside (ocean). Good prices.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Love Our Cozy New Home!
- Kandy S.
- Verified HomeBuyer
- May 07, 2019
- Jacksonville, FL
We love the Covington floor plan! The kitchen has tons of cabinets and the island is huge. The combined family/dining/kitchen room is huge, yet very cozy. The master bedroom is cozy yet holds our king bed and three large pieces of furniture with ease. And the master closet is basically the size of a small bedroom. KB landscaped nicely and our driveway holds four cars easily, unlike all the others we looked at. Overall, very pleased!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Las Vegas Home
- Vannak P.
- Verified HomeBuyer
- May 07, 2019
- Las Vegas, NV
Thanks god this community wasn’t built like the Inspirade homes.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great customer service
- David K.
- Verified HomeBuyer
- May 07, 2019
- Jacksonville, FL
I was pleased with the experience.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Love our home, but tough to get here.
- Kory S.
- Verified HomeBuyer
- May 07, 2019
- Austin, TX
Design center experience was very good, but the building process was the opposite. We had 4 different project managers due to them moving to different communities, and at one time our house didn't have anyone work on it for 6 weeks. At a few different times, the PM actually lied to us (which was confirmed). It's been 5 weeks since we closed, and there are a ton of punch list/warranty items that are now being worked on, but it's progress. The house is becoming what we hoped for, but getting here was tough.
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 3
KB Home - The experience was amazing going to see your house built every
- Noe M.
- Verified HomeBuyer
- May 07, 2019
- Katy, TX
The experience was amazing going to see your house built every weekend picking out everything yourself and everyone was so helpful.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
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Floorplan Name:
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Floorplan Name:
Home by [BUILDERNAME]
Builder Reviews Total Score in all areas
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