KB Home Reviews
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What Homeowners Have to Say About KB Home.
KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11515 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Good not Great
- Anonymous
- Verified HomeBuyer
- April 23, 2019
- Kyle, TX
Overall buying a KB Home house has been good, selecting the plot and model was easy. Then came the selections at the home studio, it was ok, there were some selections that they offered and some they did not offer but then when the building process began those items that were offered were taken away with the explanation of "Oh we don't offer that at that location/anymore ect." The items that the home studio said were not available I have seen on several of the other homes, it seems like no one know what was supposed to be offered. Then there were changes made some were beneficial others ...
Total Score 3
Quality 1
Trustworthiness 3
Responsiveness 3
Pleased but with issues
- Manuel C.
- Verified HomeBuyer
- April 23, 2019
- Universal City, TX
Craftsmanship, damaged cabinets, caulking, damaged drywall, damaged wall trim, unfinished garage was agreed on but the drywall was damaged. Planks on the brand new fence were popping off the rails. I spent time and money repairing items in the a brand new house I paid over 330 thousand for. I didnt expect this from a brand new home, maybe I expected more. We are going on 2 months in the house and I cant tell you how many work orders were put in for repairs on top of the work I put in. I also had the sprinkler system break and now I have a 2000 dollar water bill KB is trying to deal with. ...
KB Home responded:
Hi Manuel, We're sorry for any frustration with your home and other issues. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 5
KB Home - craftsmanship
- Joseph L.
- Verified HomeBuyer
- April 23, 2019
- Corona, CA
craftsmanship
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
Great Builder!
- Mindy M.
- Verified HomeBuyer
- April 23, 2019
- Gibsonton, FL
The whole process went smoothly and the attention to detail was great! Everyone was extremely helpful and understanding.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Smooth process from beginning to house closing
- Anonymous
- Verified HomeBuyer
- April 22, 2019
- Round Rock, TX
The KB Home staff has been helpful from beginning to home closing. They're attentive and responsive to questions, comments, or issues that come up throughout the process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good Experience
- David C.
- Verified HomeBuyer
- April 20, 2019
- Georgetown, TX
The overall buying experience was a positive one. I had never built a house before and didn't really know what to expect. KB led me through the process with no major problems.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Great experience
- Deanna S.
- Verified HomeBuyer
- April 19, 2019
- Surprise, AZ
Everything’s was great with my build. The sales person and the contractor were by far the people that made my experience great.
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 5
First time home buyer
- RONNIE G.
- Verified HomeBuyer
- April 19, 2019
- Katy, TX
Finding my first house with KB Homes was a thrilling process. They were very responsive, they told me exactly what was required, and they provided me with steps to closing my deal.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - On original walk through we tagged spot to be repair and six
- Anonymous
- Verified HomeBuyer
- April 17, 2019
- San Antonio, TX
On original walk through we tagged spot to be repair and six weeks later not resolved.
KB Home responded:
Hello, we are sorry for your frustration and would like to help. If you have not already contacted Customer Care regarding the issue, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 3
We love our new home by KB!
- Selena S.
- Verified HomeBuyer
- April 17, 2019
- St Johns, FL
We were extremely satisfied with the level of professionalism and quality of workmanship we experienced with KB Home. Highly recommend them!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great Home
- Jose J.
- Verified HomeBuyer
- April 17, 2019
- Boerne, TX
Great Home
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Happy Home
- Ramon S.
- Verified HomeBuyer
- April 17, 2019
- Van Nuys, CA
Very comfortable. Temperature in Home stays in mid 70’s without much use of heating/cooling. I receive positive reactions from guests about design of the home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Happy KB Apex buyer
- Jar C.
- Verified HomeBuyer
- April 17, 2019
- San Jose, CA
kB builder provides top value to meet my standard and beyond. I’m quite happy for the purchase and delivery.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Our contractor was/is amazing.
- Jessica S.
- Verified HomeBuyer
- April 17, 2019
- San Antonio, TX
Our contractor was/is amazing. The title company KB homes uses is horrible and I'd say choose your own but the house and the contractor is what truly sold us.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Easy process
- Stephanie D.
- Verified HomeBuyer
- April 16, 2019
- Richmond, TX
The whole 6 month process of building our 1st home was easy and smooth. We love our new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - The staff of KB Homes are very courteous and humble
- Inderpal G.
- Verified HomeBuyer
- April 16, 2019
- Stockton, CA
The staff of KB Homes are very courteous and humble
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 5
7th inning
- Ross D.
- Verified HomeBuyer
- April 16, 2019
- Cave Creek, AZ
Wall outlets! Most new home buyers have tv’s mounted on the wall. Please in the future, elevate the electrical and cable outlets.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Highly recommended
- Anonymous
- Verified HomeBuyer
- April 16, 2019
- Pflugerville, TX
It has been an amazing experience!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great home at a great price in California
- Jesse J.
- Verified HomeBuyer
- April 16, 2019
- San Jacinto, CA
If your picky about a few things let it be known before the construction begins. That way it’s done to your standards.
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 5
We love our new home!
- Anonymous
- Verified HomeBuyer
- April 16, 2019
- North Hills, CA
We love our new home and feel that we got much more than what we paid for!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
KB are Great builders and do everything they promise .
- Laura M.
- Verified HomeBuyer
- April 16, 2019
- Austin, TX
You will be very satisfied with KB builders.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent service and product
- Thomas S.
- Verified HomeBuyer
- April 16, 2019
- Las Vegas, NV
The buying process with KB was great. Very smooth. Our superintendent Ben was great and very attentive.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
It was a great experience working with kB home. All the people that was involve in purchasing my house had a good customer service
- Juan C.
- Verified HomeBuyer
- April 16, 2019
- Katy, TX
Any question and doubts you have,, don’t hesitate to ask.. kB home is very helpful
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Mmmm
- Anonymous
- Verified HomeBuyer
- April 16, 2019
- Venice, FL
Great construction materials but final repairs and logistics issues not resolved properly in time.
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 1
poor
- Anthony S.
- Verified HomeBuyer
- April 16, 2019
- Surprise, AZ
I am not happy with any of the process... noises from plumbing above my office, water settling in the yard, tiny little plants in the front yards, as well as its been 2 months and our sidewalk still has huge cracks with no indication when it will be fixed..the drywall, when the light hits it has wave shadows.....as well as my garage door was so noisy If I hadn't caught some of this it would have just been left with very little quality assurance.
KB Home responded:
Hi Anthony, We are sorry for any frustrations with your home. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
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