KB Home Reviews
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What Homeowners Have to Say About KB Home.
KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11515 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Very happy with my house.
- Anonymous
- Verified HomeBuyer
- April 16, 2019
- Sacramento, CA
I think the value of the house is great. And every employee I cross path with I fell they are trustworthy.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - Great sales team
- Stephen M.
- Verified HomeBuyer
- April 16, 2019
- Stockton, CA
Great sales team
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Customer Service and Support Team
- Anonymous
- Verified HomeBuyer
- April 16, 2019
- Orlando, FL
The customer service from the sales center, design studio and all the way to the contractor in our house buying experience were very helpful and attentive. They all have been there to help and explain anything we ask for. Cant complain about the experience and service provided.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - Poor paint job!
- Anonymous
- Verified HomeBuyer
- April 16, 2019
- North Las Vegas, NV
Poor paint job!
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 2
Caring and responsive home builder
- Lise H.
- Verified HomeBuyer
- April 16, 2019
- Surprise, AZ
Very nice experience buying this home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Not Perfect, but we are satisfied !
- Robert S.
- Verified HomeBuyer
- April 16, 2019
- Punta Gorda, FL
Overall, we are happy with our purchase. John, the site manager, was very attentive to our needs and questions. Also, Angela, in sales, was a great help and very personable!
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Great experience, Ed is fantastic!
- Maria A.
- Verified HomeBuyer
- April 16, 2019
- Mesa, AZ
Overall great experience. Ed really educated on the areas that I needed to know from a sales and product view and I’m really loving my new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Lee was outstanding
- Lori P.
- Verified HomeBuyer
- April 16, 2019
- Las Vegas, NV
Lee was outstanding
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Deservingly high marks.
- Judy K.
- Verified HomeBuyer
- April 16, 2019
- Georgetown, TX
Deservingly high marks.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Quality of home is very good.
- Steven G.
- Verified HomeBuyer
- April 16, 2019
- CASTLE ROCK, CO
Quality of home is very good. Customer service since closing has been outstanding. Cleanliness of work site and new home at closing was an issue.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
I bought KB Home for first time and was very pleased with service provided by Sales, loan mortgage and Services teams.
- Anonymous
- Verified HomeBuyer
- April 16, 2019
- Milpitas, CA
Overall will recommend KB Home any day.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - KB Homes is a trusted builder, good quality, good price and good
- Anonymous
- Verified HomeBuyer
- April 16, 2019
- Houston, TX
KB Homes is a trusted builder, good quality, good price and good services.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Build Elsewhere
- Anonymous
- Verified HomeBuyer
- April 16, 2019
- Mesa, AZ
KB uses the cheapest sub contractors possible and it clearly shows in their workmanship. KB employees will try their best to make best of a situation but the work actually being completed during construction is horrendous.
KB Home responded:
Hello, we appreciate your feedback on your experience, and we will be sure to share your comments with KB Home division management. If you would like to speak with a representative regarding your home, please feel free to e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 4
Smooth Transition
- John M.
- Verified HomeBuyer
- April 16, 2019
- Universal City, TX
The whole KB team from Lionel in the loan department, to Warren in sales, to Steve and Dalton in construction, worked together to build our final retirement home. Everyone involved made this 9 month journey as rewarding and stress free as possible. Thanks to the entire team for a beautiful and well constructed home we'll enjoy for many years to come.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great experience
- Mansur N.
- Verified HomeBuyer
- April 16, 2019
- Aurora, CO
Great experience
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very pleased....
- Anthony D.
- Verified HomeBuyer
- April 15, 2019
- Magnolia, TX
Happy wife happy life..
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - I love the home.
- Imelda H.
- Verified HomeBuyer
- April 14, 2019
- Las Vegas, NV
I love the home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Could have used better quality fixtures
- David J.
- Verified HomeBuyer
- April 12, 2019
- Rocklin, CA
Could have used better quality fixtures. Also there is lots of overspray on the flooring. It very good at details.
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 5
Bitter! Sweet!
- Anonymous
- Verified HomeBuyer
- April 12, 2019
- Fresno, CA
The house is up to our standards. It's perfect for our family. We love it. However, sales person who was "helping" us was deceiving in what she said we would get in incentives. Read the fine print...Don't take any employees word as truth unless it's in writing. Made our first time home buying experience bitter sweet. We went through a lot to get our house, but since we moved in, It has been good. It helped that our lender was outside of KB or we would have not bough our house. Hope others experience is much better than ours was. The house is absolutely great thought!
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Love my new house!
- Paula H.
- Verified HomeBuyer
- April 12, 2019
- Manor, TX
I love my new house! And the excitement of watching it being built and keeping me updated throughout the building process was wonderful and exciting to see/watch.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
New house
- Tushar P.
- Verified HomeBuyer
- April 11, 2019
- Leander, TX
Many small issues and couple of big things we found and let the kB know but no one comes to fix it
KB Home responded:
Hi Tushar, we are sorry for any frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 1
Great experience with KB home
- Erin B.
- Verified HomeBuyer
- April 11, 2019
- Pflugerville, TX
Love my house and the experience I had. Please don’t make me review this again. I’ve had a great time with the contractors and the sales team was very helpful. I’ve done three of these and have given you rave reviews each time. Please accept it.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home guaranteed
- Henry W.
- Verified HomeBuyer
- April 11, 2019
- Katy, TX
Be patient!!
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Awesome
- Chukwuka U.
- Verified HomeBuyer
- April 11, 2019
- Jacksonville, FL
Ask questions even the ones you think are common sense, because when I finally moved in I was shocked that stuff I thought was common and found in almost every apartment was not available. I still haven't unpacked my bathroom because I don't have any where to put my stuff because nobody advised to upgrade to cupboards with drawers. Very frustrating.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Hardy Preserve
- Steven M.
- Verified HomeBuyer
- April 10, 2019
- Tucson, AZ
KB homes have always been a great builder and quality craftsmanship.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
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