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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11517 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11517 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Seamless from Purchase to Build to Closing

  • Anthony G.
  • Verified HomeBuyer
  • March 12, 2019
  • Manor, TX

Our experience with KB Homes was a very pleasant one. They kept us updated throughout the process and immediately addressed and corrected any issues that arose. The entire team did a fantastic job on our new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Exceeds customer satisfaction

  • Anonymous
  • Verified HomeBuyer
  • March 12, 2019
  • Stockton, CA

From start to finish, and even after the purchase, KB Home will be there to assist in any way. I have had great experience with them. They will do everything they can do exceed customer satisfaction.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Construction team has done good job. Thanks

  • Ching L.
  • Verified HomeBuyer
  • March 12, 2019
  • Richmond, TX

KB William Ranch is at the good location, that was why I purchased this house. KB sales department basically can only provide information which I can find from google. Sale department didn’t provide valuable helps to me at all. Even worse, my salesman has been changed 3 times during my purchase period. However, construction team has done good job to communicate construction progress. As far as I know, construction quality looks good, too.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Nice home with many, many repairs to be done.

  • Anonymous
  • Verified HomeBuyer
  • March 12, 2019
  • Port Saint Lucie, FL

It's a nice community with the understanding that the building of a new home would be a pleasant one. However, after the home was completed, it was left with numerous repairs and careless errors. There were some individuals who took care of the situation mindfully and thank goodness. But it's mind boggling that there were so many repairs to be done 2-3 months after the house was closed on.

KB Home responded:
Hello, thank you for your feedback. We are sorry for your frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. –Brian

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 3

Good experience

  • Juan S.
  • Verified HomeBuyer
  • March 12, 2019
  • AURORA, CO

Great staff, from the sales office, customer service (warranty) and design studio. Everybody very nice and helpful at all times.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent customer service!

  • Latasha J.
  • Verified HomeBuyer
  • March 10, 2019
  • San Jacinto, CA

I'm very happy with your service. Curtis is awesome!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - From start to finish it was a pleasent experience.

  • Syed R.
  • Verified HomeBuyer
  • March 08, 2019
  • Leander, TX

From start to finish it was a pleasent experience. I would suggest KB homes to use better quality products to compete with other builders.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Little disappointed on my new house

  • Tai H.
  • Verified HomeBuyer
  • March 07, 2019
  • Seffner, FL

I guess im one of the unlucky one that the house built close to oak tree. Backyard now fill with leaves and eventually my roof will be, too.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 2

KB Homes Review

  • Frederick L.
  • Verified HomeBuyer
  • March 07, 2019
  • Las Vegas, NV

Great communication through out the whole process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Company

  • Geninfar C.
  • Verified HomeBuyer
  • March 07, 2019
  • SAN ANTONIO, TX

The home buying experience was great. The experience to first hand pick what you think was important in your new built home was awesome.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Not happy

  • Anonymous
  • Verified HomeBuyer
  • March 06, 2019
  • North Las Vegas, NV

Not happy, Very disappointed, terrible in many ways, lies

KB Home responded:
Hello, thank you for your feedback. We are sorry for any frustration and would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. --Brian

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

KB Home - The KB home team have exceeded my expectations!

  • Melissa P.
  • Verified HomeBuyer
  • March 05, 2019
  • Saint Cloud, FL

The KB home team have exceeded my expectations!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Professional

  • Jeremey D.
  • Verified HomeBuyer
  • March 05, 2019
  • Katy, TX

Love our KB home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Helpful House Buying

  • Anonymous
  • Verified HomeBuyer
  • March 05, 2019
  • Las Vegas, NV

As a first time home buyer, it was a great experience all around.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

KB Home - I love my KB home

  • Martha A.
  • Verified HomeBuyer
  • March 05, 2019
  • Leander, TX

I love my KB home

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Was pleased with it and over all experience abd i would recommend

  • Joseph S.
  • Verified HomeBuyer
  • March 05, 2019
  • Hutto, TX

Was pleased with it and over all experience abd i would recommend to anyone who may ask!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Love my Home!

  • Gerardo G.
  • Verified HomeBuyer
  • March 05, 2019
  • Houston, TX

KB has been amazing throughout process, they go the extra mile to ensure we are happy with our home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great community!

  • Anonymous
  • Verified HomeBuyer
  • March 05, 2019
  • New Braunfels, TX

Great community!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I have good experience with my home and I love my house

  • Francisco G.
  • Verified HomeBuyer
  • March 01, 2019
  • Manor, TX

I have good experience with my home and I love my house

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Supreme Value for a Reasonable price

  • Aleksandar J.
  • Verified HomeBuyer
  • February 28, 2019
  • Las Vegas, NV

I moved into my new KB Home in December and I have nothing but the best to say about my experience so far. The home is great quality and I am happy with choosing KB Home as my builder. My living space is great and well planned out, home efficiency has surpassed my expectations, and the sound reduction I've added to my home is great. Customer service is good and they are always available to help me through any questions or minor issues I encounter. I would highly recommend purchasing a home from KB Home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience for First time homebuyers

  • Krystal D.
  • Verified HomeBuyer
  • February 28, 2019
  • San Antonio, TX

Juan the construction manager was great through the entire building process. He addressed any issues we had right away.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

A-H At Home!

  • David Y.
  • Verified HomeBuyer
  • February 28, 2019
  • North Las Vegas, NV

This today is a welcoming place to build and reside, in why I felt I should go ahead to buy this house.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Our construction manager Richard has been amazing!

  • Ashley G.
  • Verified HomeBuyer
  • February 27, 2019
  • San Antonio, TX

Our construction manager Richard has been amazing! He still calls to make sure everything is going ok with our home and we are satisfied!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

So far so good. Not super responsive, but that's how things work in the bay area I guess

  • Anonymous
  • Verified HomeBuyer
  • February 27, 2019
  • Milpitas, CA

They were not super responsive after the contract was signed. Also, once the home closed, the responsiveness dropped to 0. There was no guidance on whom to contact in case of unforseen situations. However, it's been just a few months since the home was ready. Let's see how things go as the home ages.

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 3

KB Home - The cement in my driveway and sidewalk in front of my house did

  • Karinka P.
  • Verified HomeBuyer
  • February 27, 2019
  • Tucson, AZ

The cement in my driveway and sidewalk in front of my house did not cure property. It is gray and speckled when every house on the block and around the corner is white. It’s not right.

KB Home responded:
Hi Karinka, we are sorry for any frustration. If you have not already contacted Customer Care regarding your driveway, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 3