KB Home Reviews
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What Homeowners Have to Say About KB Home.
KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11518 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Home Buying Experience and Occupancy at KB Home
- Edgar P.
- Verified HomeBuyer
- January 25, 2019
- Escondido, CA
It would be nice if the entire house has been fully cleaned during close-out walk. All appliances O&M manuals should be compiled in a binder for ease of reference and making sure every components are covered. It would be hard if it is given in a USB format and will later on find out that it is not complete.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The perfect home experience
- Wendey W.
- Verified HomeBuyer
- January 25, 2019
- Elk Grove, CA
Was an awesome experience working with KB homes staff from start to finish.Very professional and responsive and they treated me with dignity and respect. The were prompt with updates and they delivered on all promises. I am extremely happy with KB homes!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent
- Michael R.
- Verified HomeBuyer
- January 25, 2019
- North Las Vegas, NV
Everything is perfect very happy highly recommended
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Smile
- Oliver F.
- Verified HomeBuyer
- January 25, 2019
- Las Vegas, NV
Choose wisely for any upgrade you want for your house because it makes a huge difference and money worth.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - KB Home made my home buying experience a pleasant one!
- Meagan W.
- Verified HomeBuyer
- January 25, 2019
- North Las Vegas, NV
KB Home made my home buying experience a pleasant one! I would definitely recommend their services!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
New House
- Beatrice W.
- Verified HomeBuyer
- January 25, 2019
- San Jacinto, CA
Great plans to choose from
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Feedback (MC)
- Matthew C.
- Verified HomeBuyer
- January 24, 2019
- Hutto, TX
Great job!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Glad to be a KB Homes homeowner
- Temitope I.
- Verified HomeBuyer
- January 24, 2019
- Aubrey, TX
Great price and great value for our home, we are glad we bought our home from KB homes
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 5
KB Home - Overall I am enjoying my new house and I am very happy
- Fernanda T.
- Verified HomeBuyer
- January 24, 2019
- San Antonio, TX
Overall I am enjoying my new house and I am very happy
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
KB Home - Good quality homes
- Carmelo C.
- Verified HomeBuyer
- January 24, 2019
- Mascotte, FL
Good quality homes
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Disappointed
- Stephen F.
- Verified HomeBuyer
- January 24, 2019
- Vail, AZ
We are still waiting for our shower floor to be fixed, our final termite inspection and I have a paint issue we would like to discuss.
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 1
Great experience!
- Christopher B.
- Verified HomeBuyer
- January 24, 2019
- Longmont, CO
We love our home. Well built. Good responsiveness.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Amazing Experience
- Joshua S.
- Verified HomeBuyer
- January 24, 2019
- San Antonio, TX
Wonderful experience with KB. 10/10 would do again.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - The sales team was very responsive and answered all our questions
- Vivek S.
- Verified HomeBuyer
- January 24, 2019
- Milpitas, CA
The sales team was very responsive and answered all our questions patiently. The studio appointments were great. The response to minor issues in the house is instant.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great experience and great home.
- Linda N.
- Verified HomeBuyer
- January 24, 2019
- Katy, TX
Great experience and great home.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
great, supportive sales team.....very average quality
- Graham C.
- Verified HomeBuyer
- January 24, 2019
- Aurora, CO
Basement flooded before closing, touch up paint throughout the house with wrong color, pipes froze in the first month
Total Score 3
Quality 2
Trustworthiness 4
Responsiveness 3
KB Home - Poor experience
- Bryan L.
- Verified HomeBuyer
- January 24, 2019
- Tucson, AZ
Poor experience
KB Home responded:
Hello Bryan, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com for assistance. Best wishes. --Brian
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Workmanship
- Thelma P.
- Verified HomeBuyer
- January 24, 2019
- Menifee, CA
Do not rush. Give them plenty of time.
KB Home responded:
Hi, Thelma, if we can help with anything, please let us know at CustomerRelations@kbhome.com. -- Brian
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 3
Great experience
- Corey G.
- Verified HomeBuyer
- January 24, 2019
- SAN ANTONIO, TX
Was happy and satisfied with the entire experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Awesome job KB
- Samuele G.
- Verified HomeBuyer
- January 24, 2019
- Converse, TX
Warren, John, and Tommy all have exceeded my expectations and look forward to continue to have relationships with these people way after the purchase of our home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Homes provide new home buyers with special treatment.
- Christian L.
- Verified HomeBuyer
- January 24, 2019
- Sacramento, CA
KB Homes would immediately remedy any newly discovered home's workmanship material (building) deficiencies or shortcomings. Their customer service representative is very courteous and is willing to help install more ceiling bulbs on vacant light fixtures as a complimentary task for the new homeowner. He is also fast in providing a quick remedy on the spot like for example, when I found out that my living room's Cor Thermostat was defective, he immediately replaced the defective thermostat after performing a remedial action, and I was able to reconnect and take control of it thru my ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lakeshore review
- Anonymous
- Verified HomeBuyer
- January 24, 2019
- San Diego, CA
Smooth and open process. Quick and on time closing. Well built home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Happy Homeowner - KB is Customer Obsessed.
- Eric R.
- Verified HomeBuyer
- January 24, 2019
- Longmont, CO
Our experience from the moment we walked into the sales center, to retrieving our keys to our new home, was excellent - the home-building process can be extremely stressful, and the team at KB made our experience a wonderful one. They are laser-focused on making sure our home build went smoothly, and were very proactive in communication every step of the way. It is hard to beat the customer service and quality of our home - these guys are truly customer obsessed.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Superintendente was always available
- Humberto P.
- Verified HomeBuyer
- January 24, 2019
- Jacksonville, FL
At first it was not a good experience with the home not being ready when originally advised, however once we moved it and we found we have issues/small imperfections in the home, the Superintended Brian was always available and came to the house to checkout what we needed. He also contacted all parties and made appointments to come fix the small issues. This made the process a bit less stressful as I have been told once you move in, the builder will Forget about you.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Okay experience.
- Brenda M.
- Verified HomeBuyer
- January 24, 2019
- Mascotte, FL
Buying the home with Karen and Pamela was easy and pleasant. There have been several workmanship issues that now, almost 3 months in, haven’t all been taken care of. Everyone is SUPER nice, but it’s inconvenient to have to take off of work to get things fixed or to wait so long on solutions.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 2
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