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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11518 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11518 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Happy So Far

  • Richard H.
  • Verified HomeBuyer
  • January 24, 2019
  • Universal City, TX

Love our new home. No real issues, although we do still have two outstanding items for the construction team to resolve. New cabinet doors for the master bath are on order so I'm sure that's the hold up. However, we've been waiting quite a while to have mortar scrapped from our walkway to the front door, etc. Not sure what the hold up is there but it certainly does detract from the appearance of the outside of our home.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

KB Home - We bought house more than month ago & master bathroom sink is

  • Pratima P.
  • Verified HomeBuyer
  • January 24, 2019
  • Pflugerville, TX

We bought house more than month ago & master bathroom sink is leaking already & have water puddles underneath. Due to that issue, the cabinet got damaged too. I think KB home use very cheap materials to build home. How can we trust KB home, since we already have major leak issue after one month. Very disappointed & price we paid is way more because the materials used are very cheap.

KB Home responded:
Hi Pratima, we are very sorry for your frustration with your bathroom and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 4

Outstanding!

  • Genevieve C.
  • Verified HomeBuyer
  • January 24, 2019
  • SAN ANTONIO, TX

We had a great experience with KB Homes. From the moment we signed the initial contract to the time that we moved into our home, everyone was so helpful, nice and informative. We would definitely recommend KB Homes to our family and friends!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Somewhat disappointing

  • Marc T.
  • Verified HomeBuyer
  • January 24, 2019
  • Marana, AZ

Home seems well build.. we have an outlet that should be half hot that is not, so we have a wall switch that does nothing. We never got a 60 day walk thru we were told we would get..

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 4

Very good experience

  • ROBERTO G.
  • Verified HomeBuyer
  • January 24, 2019
  • Katy, TX

Everything was great.. quality great.. no problem whatsoever..

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Homes Rocks!

  • Sam B.
  • Verified HomeBuyer
  • January 24, 2019
  • Riverside, CA

Just moved into my new home about 2 months ago. I figured I would be spending the next 6 months "finishing" the house (I.e, fixing al the little things missed) but the KB client care team has been calling, stopping by, and doing everything to make sure the house is to my satisfaction. Very positive experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Awesome home and awesome experience!

  • Michael B.
  • Verified HomeBuyer
  • January 24, 2019
  • Menifee, CA

The construction team did a great job getting everything fixed and completed for us as promised.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Paint

  • Jeffery E.
  • Verified HomeBuyer
  • January 24, 2019
  • Humble, TX

Disappointed in the quality of the interior paint. Paint splatter is on almost all 1/4 round and floors. Painters did not caulk under any door frames.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Go with KB

  • Cherita G.
  • Verified HomeBuyer
  • January 24, 2019
  • Houston, TX

What I like most about the team is how responsive they were to my needs and questions. I had direct numbers for each member of my team and each person regularly checked to make sure I was satisfied.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

KB Home - Great home

  • Zachary P.
  • Verified HomeBuyer
  • January 24, 2019
  • Menifee, CA

Great home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Commitment

  • Joy R.
  • Verified HomeBuyer
  • January 24, 2019
  • Apex, NC

What’s committed at the time of closing is not yet done . I am still waiting for that . And also no body contacted me for 1 month inspection.

KB Home responded:
Hi Joy, we're very sorry for any frustration. If you need assistance with this matter or have any questions please do not hesitate to email CustomerRelations@kbhome.com, and we will ensure you are contacted. -Brian

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

Excellent customer service

  • Randy A.
  • Verified HomeBuyer
  • January 24, 2019
  • Hutto, TX

really good buying experience from contract to closing.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Sales staff is excellent and the whole sale and closing process

  • Stephen R.
  • Verified HomeBuyer
  • January 23, 2019
  • Aurora, CO

Sales staff is excellent and the whole sale and closing process was very efficient and professional.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Satisfied Customers

  • Anonymous
  • Verified HomeBuyer
  • January 23, 2019
  • Universal City, TX

Adrian, Lionel and David are a great team. Make the process easy and great follow up. They go above and beyond to be helpful!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I like everything I have in my new home

  • Samuel L.
  • Verified HomeBuyer
  • January 22, 2019
  • Round Rock, TX

I like everything I have in my new home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Quality of construction best we came across.

  • Michael R.
  • Verified HomeBuyer
  • January 22, 2019
  • Winchester, CA

Quality of construction best we came across. We looked at many homes ant this was the best. They have promptly fixed all our issues.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Happy buying home from KB Home

  • Pydi P.
  • Verified HomeBuyer
  • January 22, 2019
  • Leander, TX

I am very happy with the home. Except few minor issues, which already taken care or being taken care by KB Home, we are very pleased with the house.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

excellent

  • Douglas E.
  • Verified HomeBuyer
  • January 22, 2019
  • Converse, TX

outstanding house, we did everything over the phone from out of state, everyone was terrific

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Love the place, Not so much the Customer Service or responsiveness.

  • Anonymous
  • Verified HomeBuyer
  • January 21, 2019
  • Gardena, CA

It is like jumping through hurdles to get someone to tell you what, when and how to repair something. There is so much red tape. You go through many people trying to find out if your issue is even in the pipeline. If your issue is a small fix, the repair is sloppy, causing other damage. Make sure every little thing is fixed and checked prior to closing to avoid these unnecessary headaches. I am still waiting for the new working keys to the front gate. It is a shame, as I like the property.

KB Home responded:
Hi Nicola, we're very sorry for any frustration with the repairs. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. -Brian

Total Score 2


Quality 4

Trustworthiness 2

Responsiveness 1

KB Home - Good experience

  • Aaron H.
  • Verified HomeBuyer
  • January 21, 2019
  • Houston, TX

Good experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great home!

  • Justin K.
  • Verified HomeBuyer
  • January 21, 2019
  • Manor, TX

The whole process was smooth and I love my new home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - overall it was a good experience.

  • Anonymous
  • Verified HomeBuyer
  • January 21, 2019
  • Elk Grove, CA

overall it was a good experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Covers the Bases

  • Trust R.
  • Verified HomeBuyer
  • January 21, 2019
  • Tucson, AZ

As a Real Estate Appraiser for 25 years I have dealt with many builders, both custom and tract, and I chose a KB home because of its quality , attention to detail and ease to work with. KB also makes it easy for a seasoned homebuyer or a first time homebuyer as they guide you through the whole process and work with all other facets of the purchase from financing to insurance and final closing. A final note: The service didn't end after the closing. Several small issues came up during and after moving in and the on site construction supervisor was easy to work with and handled them all ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Sanverno Review

  • KaSandra J.
  • Verified HomeBuyer
  • January 21, 2019
  • Surprise, AZ

The home itself is beautiful and the contractor staff was very helpful throughout the process.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Everything great but the financing process!

  • Steven M.
  • Verified HomeBuyer
  • January 20, 2019
  • Mascotte, FL

We were so happy about everything but the finance process. A delay resulted in us having to pay for mortgage insurance; due to our floors being back ordered. Also, our lot price made our closing cost of our home, higher than our home is even worth.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5