KB Home Reviews
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What Homeowners Have to Say About KB Home.
KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11518 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Review summary
- Anonymous
- Verified HomeBuyer
- January 20, 2019
- Las Vegas, NV
Everyone I’ve worked with has been incredibly nice. Unfortunately there was some sloppy work done in a few areas and I’m still waiting for an issue to be fixed almost two months after moving in.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Happy Homeowner!
- Barbara K.
- Verified HomeBuyer
- January 20, 2019
- Tucson, AZ
Loving the small gated community of single story only homes!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent service and very good quality of home
- Jose F.
- Verified HomeBuyer
- January 20, 2019
- Stockton, CA
Excellent service and very good location .
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very Responsive
- Taylor M.
- Verified HomeBuyer
- January 19, 2019
- Elk Grove, CA
Rob Charles and his team are fantastic. Every issue is met with professionalism and fixed in a timely manner.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Customer Service
- David A.
- Verified HomeBuyer
- January 19, 2019
- Richmond, TX
They need to improve on customer service
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
KB Home - Customer servile during the building process was amazing!
- Fawzia Y.
- Verified HomeBuyer
- January 19, 2019
- Winter Garden, FL
Customer servile during the building process was amazing!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - It was an overall smooth experience.
- Harpreet B.
- Verified HomeBuyer
- January 19, 2019
- Sacramento, CA
It was an overall smooth experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - We have had an issue with mail box.
- Jesus R.
- Verified HomeBuyer
- January 19, 2019
- Riverside, CA
We have had an issue with mail box. It was mislabeled and have gone back and forth between post office and sales office with blame being put on the other. The problem is still not resolved and I haven’t gotten any mail since I moved in 6 weeks ago.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 3
Good buying experience
- Jose G.
- Verified HomeBuyer
- January 19, 2019
- Boerne, TX
Responsible with regards to issues handled professionally and in some repects went above and beyond in taking care of our needs
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - We love our new home in Beaumont California.
- Michael C.
- Verified HomeBuyer
- January 19, 2019
- Beaumont, CA
We love our new home in Beaumont California. Be home as dunny great job at responding to any of our needs for repairs in a timely manner and done the repairs to our satisfaction completely.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
It’s all good.
- Jianfu G.
- Verified HomeBuyer
- January 18, 2019
- Houston, TX
People are nice and helpful.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Remember, KB is a tract home builder
- Kent V.
- Verified HomeBuyer
- January 18, 2019
- Longmont, CO
Workmanship is as a traditional tract home builder. Maybe even sub par against that benchmark and the associated competition. Limited attention to detail. Lower end components for the money; faucets, appliances, toilets, and carpet. Interior painters are terrible. I don't think they know what blue tape is or what it used for. Other than that, the house seems to be solidly built, so far.
KB Home responded:
Hello Kent, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com for assistance. Enjoy your home. --Brian
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 1
Happy with experience
- IAN K.
- Verified HomeBuyer
- January 18, 2019
- St Augustine, FL
Overall a great experience, however like any builder you will need to make sure you are keeping track of everything that is supposed to be a part of your home and checking progress regularly. Our superintendent was great and always reachable. I would purchase from KB again.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Poor Treatment
- Clayton C.
- Verified HomeBuyer
- January 18, 2019
- St Augustine, FL
We closed before the certificate of occupation was issued and could not move in until a day after signing. The house has many issues from poor construction to a yard that floods. The poor construction was identified and we were told that it would be fixed. We are now over a month into this process and very little has been fixed and nothing major.
KB Home responded:
Hello Clayton, we're very sorry for any frustration with the construction. If you would like to speak with a representative, we can put you in touch with a manager to look into any concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
KB Home - Good experience with KB Home Builder.
- Tonya H.
- Verified HomeBuyer
- January 18, 2019
- Aubrey, TX
Good experience with KB Home Builder.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
New Home in Manor
- John L.
- Verified HomeBuyer
- January 18, 2019
- Manor, TX
Awesome experience from start to finish!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
They try hard
- Anonymous
- Verified HomeBuyer
- January 18, 2019
- Wimauma, FL
At first they were very on top of issues, as more issues arise after living in the house it took longer and a littler hard to get things accomplished - especially the first time
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Mario was awesome super helpful and went above and behond
- Maira c.
- Verified HomeBuyer
- January 17, 2019
- San Antonio, TX
Great experience, do your homework in the studio it pays off
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Loved my contractor and sales rep but trim work was disappointing
- Katherine B.
- Verified HomeBuyer
- January 17, 2019
- Humble, TX
My sales agent Tabitha and contractor Jimmy were amazing! I wish the trim guys had been more careful and cleaner.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - KB home good company but I didn't deliver my second home.
- Fatma T.
- Verified HomeBuyer
- January 17, 2019
- Cypress, TX
KB home good company but I didn't deliver my second home. 2 months late.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
would buy again from KB homes
- Carroll C.
- Verified HomeBuyer
- January 17, 2019
- Round Rock, TX
It was a great experience buying a brand new home and working with the builder. Everything came out as the contract spelled out or better. No problems
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Avoid upgrade and do it you own
- Anonymous
- Verified HomeBuyer
- January 17, 2019
- San Jose, CA
Material used is cheap, upgrade is limited and expensive. Not very good build quality either.
KB Home responded:
Hi, Lei, thank you for your feedback. If you would like to be contacted by a representative of KB Home to discuss any concerns, please let us know. You may e-mail CustomerRelations@kbhome.com for assistance. -- Lynn
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 3
Good first home buying experience
- Hesper L.
- Verified HomeBuyer
- January 17, 2019
- Round Rock, TX
For the most part everything went smooth. We found some minor things but it’s part of buying a new home. The responsiveness on these issues were great. Constant follow up was great as well. I always had someone to go to and I was heard
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - They gave attention to every tiny details.
- Gaurav S.
- Verified HomeBuyer
- January 17, 2019
- Apex, NC
They gave attention to every tiny details. I'm very happy with the construction and also with the maintenance.
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 5
Retirement home
- Keith M.
- Verified HomeBuyer
- January 17, 2019
- Winchester, CA
We were looking for a single-story home to retire in. We found this development and were impressed with the models. The sales team and construction supervisor invited us to take an active part in the process of home construction. We had weekly and bi-weekly meetings and did a weekly walk-through and inspection of our new homes progress. The final orientation to the features and systems was friendly and thorough. It was a wonderful experience that we never had with our other new homes.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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